Metroplus Health Plan Inc

Reviews 25

WI

William Kravitz

I think the staff are very polite, and want to do a good job. However, there must be a flaw in the system.There was a constant flow of miss information in terms of policies and guide lines. It took me hours on hold, and two weeks to have vital procedures approved. Labs who performed services complained also about the wait time on hold. The danger of this is the provider gets a bad reputation, forcing, doctors to not accept this insurance. It feels uncomfortable when an insurance provider plays "Russian Roulette" with your life. However, the verdict is still out. The first few months have not made a good impression on myself and my health care providers. Maybe it gets better

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Anna Snyder

Did not cancel my plan for 4 month while I called them more than 10 times during this time period explaining that my plan is still not cancel. Finally I received bills for 700-800 dollars for all of these months. Finally, after calling dozens of times, someone figured out that something in their system went wrong and plan did not get canceled by a mistake. Wow But even after this other problems occur: NYC Fire Dep sent me a wrong bill and metroplus admitted that the bill is wrong. Unfortunately, they do not help me at all in this situation and tell to call myself to the fire dep.

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Daisy shi

Called customer service several times for invoice questions and EOB statement, the call wait is at least 40mins each time & reps are inpatient. I have HEALTH PLAN GOLD-G2, my one-time annual check up are supposed to be preventative care should be all covered, but Metroplus only paid a portion of it. Reps told me they will dig into it, but the procedure takes forever and now my credit is ruin due to I still have not hear back outcome from Metroplus. WORSE INSURANCE SERVICE I EVER HAVE !!!

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D. Koda

They really need to get it together. They messed up my billing more than once and gave me the hardest time when I was trying to claim my annual gym reimbursement. I called them at least a dozen times and even went down to their office myself. Also, good luck calling them. The wait is obscene and sometimes they have transferred me to 3 different departments in one call.

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MI

Michael Hnatyshyn

Have been trying to get in touch with them for over a week and they keep putting me on hold until I hang up. They had no problem cashing my premium check but have not sent me a card or information on a PCP or how to use their insurance. This is what happens when you involve the government in anything.

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po chen

Wish i can rate it 0 star. cannot use it anywhere. no one takes it. even i call the doctor on their website... and now they sent me a letter saying they are going to raise the premium!!?? cannot wait til november to cancel it...

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Jose Fonseca

This plan sucks ! there reps are not knowledgeable and every time I call the leave me on hold forever and always tell me they need to research my inquiries a little further and that they will get back to me and they NEVER do !

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Joe Blow

the worst i havent been able to schedule a regular physical with a doctor in over 2 years emailing them is useless never a response. the hospitals where this insurance is accepted i can see any doctor its baffling.

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lyzette figueroa

THESE PEOPLE ARE THE WORST! THIS HEALTH INSURANCE SUCKS FROM THE CUSTOMER SERVICE TO THE SERVICES THEY PROVIDE! ONLY REASON IT RECEIVED ONE STAR IS BECAUSE YOU HAVE TO GIVE A RATING.

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Lacey Nelson

Impossible to find anyone decent who takes this insurance. BIG MISTAKE. In the process of looking for other insurance, will follow up with my success when I find a good plan!

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George Reimann

Useless, frustrating, inaccessible, cannot reach anyone with information, good only for basic city clinic system if you have nowhere else to go! SEEK ELSEWHERE

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NI

Nicole Leonard

This is paying a premium to be on welfare. They were so bad I dropped them after 6 months and risked paying the "tax" for not having insurance.

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MA

marito ajiasta

This plan service sucks not sirbe

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HA

Hashiel Castro

wrong name . wrong appointments. shm America insurance . ineed to win powerball

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DE

Dee Jay

Patient staff, I found the best doctors and dentists under this insurance plan.

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MI

miguel angel perez

They use to be good years ago.Now they totally suck.Big waist of time.Useless.

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Jaiden Camilo

Metro plus is the worst health insurance i have ever encounter.STAY AWAY ...

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Tirtho Dutta

Worst Customer service ever. Kept me waiting for last 1 hour over phone.

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JO

Jordi Bravo

If yes is best

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MA

Magdalena vozniak

never more. . zero contact with assistant :/ they never call back.

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JA

Jack W

Big mistake singing for the health service.never again!

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YO

Yolanda Ramos

good

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JO

jose lora

Not so good

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Robert Baldwin

They suck

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KS

Kshboo Sadia

worsttt

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