|Address:||70 Southbridge St, Worcester, MA 01608|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–7PM 8AM–6PM 9AM–1PM Closed|
I would like to take a moment and thank both Lindsay and Cindi for the professional service I received yesterday. #1-Lindsay took the time to transfer my policy from my former agent to you and within less than an hour all of this was done via one phone call and few emails. And I even saved a small amount of money. #2-Also taking place yesterday...I purchased a new vehicle for my daughter, between Lindsay and Cindi, we were able to establish a new policy and leave the dealership with the vehicle. Being that this was a new policy and the purchase was late in the day it took quite a bit of time. I cannot thank the two of you enough for your patience, professionalism and kindness. What is typically a stressful situation causing me a ton of anxiety turned out to be much smoother than I anticipated. Thank you again and thank you for making me feel as though I made the right decision in changing agents.
I have been a customer with this company since 2013. I was about to leave A-Affordable recently do to the horrible issues I was having with the Milford Ma branch. I then ended up transferred to Chris T in the Worcester branch. He has helped me and kept in complete contact with me, working non-stop to make sure I had all my questions answered and felt like an important person. IF it was not for Chris T I would have left the company and found a different provider. I hope you all know how important and amazing he is. I appreciate all his hard work and dedication. I will no longer deal with the Milford MA branch and do everything over the phone or through Chris directly. Chris T thank you for everything you do, you are the true meaning of a great, caring person. Keep up the good work.
Sheila was the CSR at AA Affordable that seriously went above and beyond what it was that I needed help with. Sheila was so patient, kind, and understanding with how frustrated I had become trying to pay my bill on line. Rather than just send my call and request to someone/somewhere else, she just took the extra time , and took the payment herself. Sheila was able to multi-task with such politeness, and sweetness, all with a great sense of humor and professionalism. She sent me a receipt of payment, and also an additional document that I needed and she did so right away. When I replied to her emails thanking her, she even took the time to reply back. Amazing Customer Service, and also amazing assistance with my questions and documentation from Miss Sheila. Thank you Sheila!!!!!!
Despite calling to transfer my husbands policy over to my insurance company (I carry it at work), I had the best experience!! Nazar was pleasant, informative and wanted to do the job to the best of his ability. He even went as far as telling me that he would leave me a message in a day or so to follow up and insure the transaction took place. I had my reservations about that promise. To my amazement, I returned home from work to a message from Nazar insuring me everything was all set. WOW!!! Though my company offers insurance for me, I will be recommending AAfordable to my family and friends. Thank you Nazar !!
Purchasing insurance is thought to be an overwhelming and daunting task, but Vanessa at Affordable Insurance in the Worcester branch have permanently changed my perception. It is absolutely possible to have great coverage at an even better rate. Vanessa was extremely helpful and addressed each one of my questions with certainty and without hesitation. Vanessa far exceeded all of my expectations. I am currently only paying a fraction of the cost of what I had been previously quoted by larger insurance companies. I highly recommend Vanessa and Affordable Insurance to anyone looking for exceptional service.
I needed auto insurance to complete the purchase of my new vehicle. Rich Mason was very helpful & walk me through all of the steps ( first time in almost 16 years I had to get new insurance). He was polite the entire time & got all of my paperwork done for me in a timely fashion. He also got me into a policy with better coverage for less money than some of the other quotes I was getting online. I am excited about my new insurance company being A-Affordable, I have only heard good things about them & am looking forward to doing business with them for many years to come.
I could NOT say more about Nick! This gentleman could not have given me more professional service. Step by step talked me through my insurance plan, and broke it down until I understood, never once becoming frustrated. He even emailed me with all of the information so I had it saved. He spent over an hour trying to break down all of my information making sure I had the best possible price with the best possible plan. I could sit here and write a book on his Customer service skills!!!! But all you need to know is Nick is great and will get you where you need to be!
I started business with A-affordable in 2016. I unfortunately had a lot going the past couple of weeks and completely forgot about paying my car insurance this month. I realized about 12 hours too late and it cancelled. I was helped by Megan Rafferty upon calling and she was extremely helpful and accomodating. She explained my options and made the whole process painless. Megan was fast and efficient, not to mention very personable and understanding. It would be wonderful if all calls with customer service representatives were this easy and helpful! Thank you Megan!
I went into the Worcester office of aaffordable ins today to take care of some policy adjustments and Sheila asked if she could me. And help she did. I had several vehicles and trailers that all needed renewing at the same time, as well as switching my insurance company to one with a more reasonable premium for my personal needs. She took my unorganized pile up of paperwork, put it in order, tapped her fingers across the keyboard and POOF! It was done. And all with a smile, great personality and the knowledge of an obvious veteran in her field. Thank you Sheila.
Earl Ray Michaels
Megan of A Affordable in the Worcester Office did an absolutely GREAT! Job on helping me. Megan deserves high praise from her management( GETS ALL FIVE STARS FROM THIS CUSTOMER) as she is a great asset to the company. Very informative and knows the business very well. Megan answered questions that I did not know existed on my policy and how I can easily resolve the change and payments, complicated to write here but my answers and more were "OUTSTANDING"! I have her extension and will be doing business with her again very soon. Best Regards, Paul Morsewich
I called for a quote and a Spanish lady whom i cant remember her name helped Set me up w a very affordable quote. She did a great job getting my quote all loaded in to system. Then i had to secure some info to finalize my new policy. I called back and spoke with Katlyn. She did a tremendous job getting my new policy set up in less than 20 mins and i signed online so i didnt even have to go in to store. I totally recomend Both associates including Katlyn and AAfordable Insurance for anyone who needs affordable easy to sign up auto insurance.
Megan was extremely helpful, she went above and beyond to help me. She was very understanding of my current situation. Before calling I was a bit nervous, after a few minutes on the phone with Megan, she made me feel more comfortable by explaining all my options and made me see the positive side of things. Thank you so very much megan, I appreciate it more than you know. The company needs to hire more individuals like yourself. Thank you again for your time and Consideration and you are definitely more than 5 stars. ~Jimmy
I have worked in customer service for years and I have learned how to assist anyone properly throughout the companies I have worked for. I can definitely say that Rich has accomplished every aspect in great customer service. He helped me every single step of the way when I had no idea what I was doing here and I believe every first impression with a new company is the most important off all. I can say due to my experience with him I will be a long and happy customer with A-Affordable. Thank you Rich, you were great!
I was in a panic, and Nicholas Appiah was great, answered all my questions, called me back every time my phone shut off, was very friendly and helped with everything, and even stayed on the phone with me because he could tell I was uncertain on if I would complete and take care of everything I needed. I also went in the office the following day and had a woman extremely friendly and also helped with all my questions. Great group of people. Highly recommend Lisa
I was helped today, 9/19/17, by Sheila Ortiz. She was extraordinarily courteous, knowledgeable, kind & extremely helpful! She was able to answer ALL of my questions and i had many. Miss Ortiz is great at what she does and she clearly enjoys doing her job as well. I will continue to do bussiness with AAfordable in the future and, because of my amazing experience today thanks to Sheila Ortiz, i will refer all of my friends and family there as well!
I just wanted to make a highlight on a certain employee Nick Appiah in worcester office. this man was simply amazing we have been in contact regaurding a certain matter on my policy for almost two weeks. he was very patient with me. answeresd all my questions and got in touch with me every time there was some new news on my particular matter. the issue is almost resolved and i certainly hope i can contact him for any future issues. thanks brittany :)
I want to take a moment to say how grateful I am for all the associates at A Affordable every time i visit or I call they are nothing but kind and helpful but i want to give a special SHOUT OUT to Vanessa Ortiz for helping me get a better quote and taking her time to guide me through my policy not only that she has gone up and beyond to make sure i was a satisfied customer And that I am thank you kindly Noemi Santana
Nicole S. was great to my girlfriend My N. My girlfriend was under a lot of stress buying a new car and the last thing she wanted to deal with was a new insurance policy but Nicole took care of everything for her. She answered all the questions and concerns that we had. She took her time and made sure we were satisfied. We are really happy with working with her. I would recommend anyone to go down to affordable and see Nicole!
When I Walkeds in the doors, I was greeted immediately by Brian M with a big smile, and he directed me to his desk and eargerly asked how he could help me! It was late afternoon, the end of the week but his professionalism never faulted. He was quick, and made my experience uncomplicated and insured me with a policy that fits my budget. I would recommend A Adorable on Southbridge St in MA. And ask for Brian! Kim M
Am so happy for the customer care Heather gave me today, she is a very good Customer care representative. She was so nice, calm and well re-directing until I get it right. Heather gave me all her full time to make sure I am good. I really appreciate this Heather, and if there is any grade more than 5 stars , I will give them to you Heather, you are such an Awesome person, thanks a lot. Tajudeen Olayokun
I spoke with Rich from A-Affordable Insurance, and he was very helpful. I switched my policy with him as my old one was ending. It was pretty easy, and hopefully the next week will go smoothly. I really appreciated him listening to my needs and concerns about my particular situation. He actually changed his recommendation once I explained my concerns to save me more money. No pressure, only options.
i have been with A- Affordable ... for many years... I want to thank Scott... in Worcester so much for helping me with my title issues... he went out of his way... never expected a call today... amazing ....!!!! 5 + stars..... (on another note... i want to also send the same compliment to Mike in Lawrence over the years he has been my the best... ) reallly happy today....Thank YOU!!!
"Heather is Amazing" human being. If every establishment had a person like Heather representing their company they would never go out of business. I called to cancel my policy due to a situation and Heather not only was compassionate, but she gave me her professional advice on what steps to take. Which turn out to help me in more ways then one. Thank You Again Heather..