PetFirst Pet Insurance

Category:	Insurance Broker
Address:	400 Missouri Ave, Jeffersonville, IN 47130
Phone:	+1 866-937-7387
Site:	petfirst.com
Rating:	4.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 10AM–6PM 12–4PM

Location

Photos 10

Reviews 31

Jodie

Horrible! I have three PetFirst Insurance policies- for my dog and two cats- and I submitted a claim for less than $500 after the 90 deadline to submit claims because I had a devastating situation. A faulty furnace caused major smoke damage to my house that destroyed most of my belongings and required me to have the items I was able to salvage professionally cleaned by a variety of companies who specialize in smoke damage. When I explained the situation to Petfirst I was told it was illegal for them to reimburse me. PetFirst told me that the insurance laws in CT (where I live) prevented them from doing so legally. I told them that this information was incorrect. I had another half a dozen conversations with Sr Customer service representatives who told me that they had discussed my situation with their compliance dept., their attorneys, the underwriter and that they all agreed it was illegal. On one of my last calls I was told that the underwriter said that, had the issue with my furnace happened within 30 days of the date of service (rather than the approximately 60 days after the date of service when the devastation occurred) then they would have been able to legally reimburse me for my claim. I again stated that there was no law in CT that prevents them from reimbursing me legally and the customer service representative said she would reach out, once agin, to the underwriter and call me back the following day. Instead I got a call from the head of the customer service and claims department who said that (contrary to what I had been told on all of the other calls with Petfirst) my claim was denied because Petfirst chose not to reimburse me because they are not required to do so because their contract states that claims need to be submitted within 90 days. He claimed not to know why I had been told a reimbursement would be illegal on my many other communications with Petfirst. However, he said that Petfirst NEVER makes exceptions -for ANY type of tragedy that prevents someone from being able to submit a claim within their 90 day deadline unless it is a situation that the law requires them to do so i.e. Hurricane Sandy. Petfirst was clearly dishonest in their previous communications with me in an attempt to disguise the real reason for rejecting my claim. Pet first makes their profit margins their only priority and places no value on assisting customers who have experienced a personal tragedy. I hope to find a new insurance carrier with better company values.

natali arca

Not even waist your time an money on this insurance. We had a trial for 30 day my pet had an emergency problem they never pay me. They found the most stupid excuses to not pay. Even tho my vet did a letter for them explaining all the issues with my dog. They charged me after my trial , they waited until my free trial was over to tell me my claim was gonna take longer , then after that ,they charged me my first premium , and they came out with a denial saying that i could apply for an appeal. My baby vet did the narrative exactly as they asked explaining the issue with my dog ,i filed the appeal guess what they charged me my second premium because again they took a moth to give me a result and the appeal was denied as well. So just dont get this insurance they will find the way to not pay and keep charging you the premium . Now i cancelled my policy i hope everyone who read this dont get this ins and be safe of this fraud! They dont even deserve 1 star for lying to ppl.

Andy Sauric

I purchased PetFirst Insurance for my dog as soon as i got him. I learned from past experience that pet insurance is good. I always thought of just putting some money away for his vet bills. But just like our health bills they are expensive. When my dog had to have some lab work done and i sent in the claim form, PetFirst accepted my claim and paid for some of the bill. I was so happy to have PetFirst Insurance, as this bill would have put me behind a little. But PetFirst came to the rescue, thank you PetFirst for being there for me. andy and Scooby from Ohio

Dan Smith

I have had this insurance for six years and paid $22 a month. That is nearly $1600 out of my pocket. Never made a claim until now and it has been an absolute nightmare. Out of a $600 vet visit Petfirst decides they can reimburse $40. My dog needs a $2500 surgery that is not covered. Canceling this garbage ASAP. If you own a pet. Save your money. Even the good plan is worthless. I could have made hundreds of dollars in the time I wasted filing a claim to receive back $40. Beware.

Rain Hickey

When little Clementine had to be taken to the pet emergency center it was so stressful. She was diagnosed with pancreatitis and had to stay over night and be hospitalized for 3 subsequent days with her main Vet for IV treatments. Thankfully Clem is doing well now. Having a sick pet is stressful both emotionally and financially. Pet first was amazing !!!! I was reimbursed within 10 days ! Thank you pet first !!

Kathryn Neal-Odell

My dog (a rescue I adopted a year ago) was diagnosed with a heart condition, so it was great news that the monthly medication will be covered under my policy. I recommend that pet owners of a dog of any age or type (puppy to senior, and/or rescue) get a PetFirst policy as soon as they get their dog. It makes economic sense, and it allows you to make better healthcare decisions for your dog.

Michelle Serafyn

I am so glad that I got pet insurance! It was the best decision I ever made. I have a cat and we are both so much happier because of PetFirst. It is easy and convenient to submit claims and keep track of the status. And the best part of all is getting that check in the mail that covers some costly expenses. My kitty is going to live beyond his 9 lives and stay healthier.

Vish Ganapathy

Been using them for a few years now. Looks like Customer Service improved a lot recently. Claims were processed quickly and received the check as well unlike previous times. Also like the good coverage they have. The website needs a lot of improvement though. It is okay but still not much of information is there. Overall rating is very good to excellent (4.5).

Vincent J. Patti

Soon after I adopted my cat (at three months of age) I fully insured him through PetFirst. Just short of a year of his adoption the cat was diagnosed with epilepsy. The costs were expensive but PetFirst had covered (what seemed to be over 80% of them) within a couple of months. This has been a great relief. I forgot to mention that he is a service animal.

Mary Cook

Timely processing. Happy with decisions and payments. I have had this ins for my rescue since I got him in 2010. Never really used it until a few months ago when he really began going downhill. Appreciated having PetFirst very much. My precious boy passed away on 2/14. If I ever take in another dog, I will definitely get coverage thru PetFirsr.

Sandy Riley

The whole experience of dealing with PetFirst Insurance is wonderful. Their rates are reasonable. From the customer service end of things, to filing a claim, to receiving the check in the mail for a claim; it all runs very smoothly. Filing a claim is extremely easy and the turn-around is quick. I highly recommend PetFirst to all pet owners.

Charmaine Turpin

I have a good experience with Pet First. This insurance makes paying my bill easy. The reimbursement is good and they take everything into consideration. It is wonderful to know that you can pay out of pocket and get back a reimbursement. It makes paying easy. My pet "Prince" is in good hands with Pet First. Thank you Pet First Charmaine

R Schademann

We have had PetFirst Insurance for a number of years. We love it- especially their excellent customer service. We volunteer in rescue by fostering dogs and always suggest pet insurance to the adopters. When they ask "Which one?" we always tell them about our positive experience with PetFirst! Keep up the great work and Thank you!

Tracey Johnson

You will never find a better pet insurance company! We had Trupanion and walked away. Now we tell everybody about PetFirst. Their service and coverage cannot be beat. They offer discount suggestions, like the multiple pet family. And when you call with questions, the first thing then ask is "how is ----" they care first.

Virginia Spafford

I have insured my dogs for the past several years and have always had the good fortune to have PetFirst Pet Insurance pay when one of my dogs experienced an illness that needed more than the usual care to make them well again. The premium is worth every cent. Thank you PetFirst for caring for my dogs too.

Maryanne Cummiskeyl

Excellent turnaround for our first insurance claim! Our puppy was hospitalized, including surgery for eight days. The bill, however fair was over $3,000.00; what a relief to be paid 90% of these expenses! Glad we decided to cover our fur kids! Would highly recommend PetFirst based on my experience!

Cindi Juknavorian

Since obtaining pet insurance, one of our dogs has had cataract surgery and another one has had ACL surgery. Any questions we have had have been answered immediately and our claims have been paid quickly. I cannot imagine the place we would have been in without our pet insurance! Thank you PerFirst!

Linda y

PetFirst Pet Insurance is a life saver! Our precious Molly was hospitalized for the second time in her short life and knowing we had insurance on her made this stressful time much easier to handle. The claims process was quick and easy and we will definitely keep our insurance.

Michael Tikalsky

PetFirst has provide dependable and consistent Health coverage for our two dogs for over eight years. The claim process has become easier and quicker as technology advances. As our pets age this coverage is more important and we are glad to have PetFirst services available.

YELENA ALPERIN

Very good and consistent coverage. PetFirst allowed us to provide the best care available to our dog during the last year of his life. We had everything covered from the surgery, to medications and supplements. And his care was very expensive! Thank you very much, Pet First

Wendi Lesassier

I have been with PetFirst for 11 years and I have always had a great experience. I have had some large claims in the past and they have paid well on those claims. They are prompt, and very helpful and easy to work with. I wish my insurance was as easy as my pets!

Diane Burkart

I have been with this company for about 12 yrs. I have never had an issue with filing a claim. Always easy to do and very quick. I would recommend them to anyone looking for pet insurance. They are willing to work with you if you have an issue with anything.

MsJd777

PetFirst has allowed me to give my dog w/ cancer the opportunity to live his life to fullest while he is here with the help of their coverage of all his holistic treatments and medicines that I could otherwise not afford.

Annie Bellamy

PetFirst Pet Insurance is great to have for unexpected expenses. I had hoped to never need it, but when I had a claim; PetFirst really came through for me. Their turnaround time on claims processing is fair and fast.

John Riccio

The reps are always super helpful when I need to call and ask questions. And more importantly, payment is always very prompt after you submit your claim. So happy to have this policy with this company.

Pamela Palm

We are very happy we had PetFirst insurance when our dog got oral cancer. PetFirst covers everything they say they will. Claims are fast. Getting ahold of customer service on the phone is easy.

Lisa Dugger

This is a great insurance company! Timely claim processing. Easy to understand instructions and the ability to submit by email, online and snail mail. I have been very happy with them.

Gary Pagliocca

Claims were paid quickly and correctly as always. check for $ 4,100 received with no problems........... Second ACL surgery fro Rocco, was paid 90 % per policy ! First rate company.

Linda Brounstein

My experience with my latest claim was a good one. This was not the case with every claim submission. Hopefully this is the beginning of a good relationship for me and my rescue dog.

Kim White-Feather

Pet First has been Awesome. I am so glad to have them, my kitty got real sick, and had to use an emergency vet. Pet first came through, and I am very satisfied with their service.

craig foster

Pet first keeps perfect records that can be accessed by claimants They are good at giving updates on claims and best of all they get checks out quick!! Wish they could cover me!!!

PetFirst Pet Insurance

Location

Photos 10

Reviews 31

25 most recent searches

See also other insurance companies: