Blue Cross of Idaho

Category:	Health Insurance Agency
Address:	3000 E Pine Ave, Meridian, ID 83642
Phone:	+1 208-345-4550
Site:	bcidaho.com
Rating:	2
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 16

Reviews 16

cathy skier

I received a letter on the 1st of October from Blue Cross of Idaho telling me the policy I was enrolled would no longer be offered, and that they recommended a new policy that cost $200 more a month, with lowered coverage. I contacted my broker at the Shandro Group to say I did not authorize the new policy. Shandro said they could not help me and to contact BCI directly. I tried to find info on how to do it in writing and it was not on their website or the letter. The Shandro Group gave me a phone number, I called and waited 10 mins before getting an agent, she said she would handle it. On 1/9/17 I got billed for $610 via ACH from Blue Cross of Idaho. I called their service group again and was told by the 2nd agent the 1st agent did not follow through, and she would handle it, this was about 10 days ago. The 2nd agent called back yesterday and told me that I had to now write a letter. Reason was the the 1st agent was confused about when I wanted to cancel. I did not need to cancel, I was rejecting the new policy which they made effective 1/1/17, why any confusion. I refuse to write a letter to them at this point, I am writing the BBB instead and working with my bank to resolve. This should be illegal. Charge someone $200 more a month for less coverage, and not require a written authorization and take it directly from my checking account? Even if it is legal, why so hard to refuse? Why are agents not understanding this is wrong to do?

Eileen Thomas

HEY FOLKS--SINGLE PAYER HEALTH CARE IS THE FIRST STEP TO A PERMANENT SOLUTION! If Blue Cross refuses to cover a regularly ordered prescription they should call the customer and inform him or her of this (a recorded message will do). Instead, I stood in a line of four to learn that Blue Cross refused to cover my medication. I was then told the only way to find out what had happened was to stand in another line of four. I went without my blood pressure med for a full day. This morning I made three phone calls to Blue Cross and CVS Pharm and many “menus” to find my way to a person. In the end, I have to reach my doctor to get the medication I need to maintain my blood pressure and then hope I can get it today. What a lousy way to treat your customers.

Philip Ansbaugh

I have to disagree I know from experience that if you have a legitimate claim they will do what they can for you. Yes health care is very complicated you are dealing with several entities Doctors, hospitals, Your health Idaho and your insurance company. They try to keep everyone educated but they cant predict everything be diligent keep all correspondence from all sources read them carefully ask questions,although you do get different answers from different people keep track of who you speak with get call reference numbers it is worth while believe me.

Cody Proctor

I work with BC on a daily basis some weeks. Not always with the same rep and the service I have received is good. The only downfall is not all reps know the information needed so sometimes there is more waiting time than I would like but overall the service is better than I am reading on here.

Trina Travess

Having troubling buying a diabetes pump for my daughter. Blue Cross contracts out to Edge Mark and nothing gets done. A very frustrating process. I call and leave voice mails and it takes them days to call back and if you miss their call you want another week and hope they call you back.

Chad Hinkley

I have been very pleased with Blue Cross, quick pre-authorizations, good coverage and very pleasant and knowledgable phone support in all areas that I have dealt with. Not 5 stars just because NO insurance these days covers what we wish they would for the prices we wish.

Juanita Glaubitz

I cannot wait until November to be able to change companies. My high dollar platinum plan seems to cover very little. It is amazing at how many ways Blue Cross finds NOT to pay for claims.

Lan ting

Very poor claim process and customer service. Everytime I had to call them for trouble-shooting, it was such an annoying experience. Definitely stay away from using them if possible!

Nikolas Greenwood

I have been with them since January 2015 , I never had an issues with them. I am happy with their contracts with many health providers and quality customer service.

Patrick Brooks

Have been with them 18 years. Over the past couple of years they have lost their way and become part of the bureaucratic nightmare that is health care in the U.S.

Ryan Taylor

I called about some questions regarding my bill. I received help very promptly and clearly and my question was answered.

Miles Edmark

Absolute worst of the insurance companies out there. Just prepare to pay for everything you need out of pocket.

Mark Rogers

charged me after I canceled my policy. do not do auto pay.

Valerie Yoakum

Love them!! Everyone is friendly and very helpful!!

Christopher Verner

The worst EVER

Philip Damon

No comment.