Elise & Glenn Groves, Mortgage Brokers

Reviews 25

SI

Siara Goyer

My husband and I had such an incredible experience working with Glenn. A couple years ago, we were trying to see if it was possible to buy our first home and Glenn gave us so much time while he poured over every possibility for our particular situation. My husband and I ended up deciding to save more in order to make the possibility more of a reality. We saved every penny we could since then. This year, we came back to Glenn and he again was dedicated to helping us in every way he could. He answered every question and gave us more information than we even asked for. I must have asked the same questions several times just to get my head around everything and he remained patient through every step. Yesterday, we finished signing everything and we move into our new home in just a few short days. A HUGE thank you to Glenn for keeping everything going smoothly every step of the way. I have always heard that buying a home is absolutely stressful and I would agree, however, if you have a GREAT Mortgage Advisor and Agent, a huge weight is off your shoulders. Thank you Groves Team. You are awesome!

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Valerie Soldate

I have worked with Elise Groves over the past 5 years and I highly recommend her to anyone looking to purchase a new home or refinance their current home loan or mortgage! Elise is an honest and down to earth person who always gives you the best advice when it comes to buying a home or refinancing. She has been in the loan business for over 20 years and her experience shows! Whether you want a conventional loan, an FHA loan, a VA loan or anything else she has always been able to help make sure the loan process is actually enjoyable, quick and easy (and not stuffy!). One of the other best things about Elise is that she is always ready to pick up the phone, answer an email and even a text! It is awesome to have a technologically savvy Mortgage Broker who actually answers your questions at any time! Elise is an outstanding Mortgage Broker, an incredible asset to our community in Santa Rosa and probably one of the most knowledgeable people I know when comes to the loan business! Working with Elise for your home loan is probably one of the best life decisions you could make!

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Barry Miller

I found Elise and Glenn through Yelp and am so grateful for all the previous reviews when starting our first time buying process. Our first meeting with Elise left us feeling so good!!! Not only was she someone we would love to work and hang out with...she gave us a ton of wisdom and advice as first time buyers with a limited budget. She referred Joe Henderson as a realtor and we honestly found the house of our dreams in two hours. We put an offer which was accepted in about a week or less. We have just received the keys and the whole thing was super easy and straightforward. They really are the best in the business and so honest!!!! If you are even thinking of buying a home, you should contact them :)

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KA

Katie Krantz

Elise and Glenn Groves of The Groves Team recently helped us (for a second time) by guiding us through the refinance process. In doing so, we were able to trade in our FHA loan for a conventional loan and eliminate our pesky mortgage insurance - all within one year of purchasing our first home! They consistently go above and beyond with humor and a smile, guiding us through the sometimes confusing world of home ownership. My husband and I could not ask for better customer service or promptness with their responses. We HIGHLY recommend the Groves Team. Whether you are a first time home-buyer, looking to refinance, or purchasing a second home The Groves Team are great people to work with!

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Erica Hamby

Glenn and Elise are both wonderful to work with. With the long process of buying a home, you need someone who will stick with you for the time frame that it may take, be responsive, watch out for you, and really listen and plan with you for the future. Elise and Glenn bring all of this to the table and more. They are kind, friendly, knowledgeable and willing to teach you and go over any ins-and-outs regarding the loan process or the current market. They really are not just trying to close a deal, they want the right and proper deal for you. They really look out for you and your best interest.

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John Nachtigall

There are many excellent things I could say about Elise but the highest praise is that she obtained a mortgage for me when others would not even try. I had a short sale on my credit history and everyone else I contacted said I would have to wait but Elise was willing to listen to my story and look at my information. After review she was confident she could obtain a loan for me and she did at a rate that was better than average. Her customer service was impeccable, her attention to detail was unsurpassed, but most of all she closed the deal and got me the loan I needed to buy a home.

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Tiana McDowell

I previously posted a review of Glenn and Elise when my husband and I were looking at the steps we would need to take in order to become home owners. I am so grateful for all the advice they gave us then. We are now proud homeowners in Petaluma and we could not be happier with the service we received for our loan. They were prompt, courteous and helped us along every step of the way. They truly went above and beyond and made sure to explain everything to us in the process. They will make sure that you are getting the best service. I am so grateful for all of their hard work!

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Renee Senander

Elise and Glenn are amazing to work with. My husband and I took the plunge and decided to become first time home buyers. We found the Groves Team through Yelp, and Elise was so quick to respond to my inquiry. All of our communication has been timely and she took the time to answer all of our (many) questions. And she is great at giving a through answer. We quickly closed on Escrow and even have questions pop up following our move and she continues to be excellent at getting back to us. They are a great support team to work with on your home buying process!

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Melissa Apter

GTG contacted me one year after I purchased my first home, with their help, to refinance already. It is clear that their goal is to look out for your financial well being by getting you the right deal at the right time. They are very in tune to each customers needs and make you feel well cared for and not taken advantage of. They have great communication, explaining every step of the process as the loan is being processed, and are available for questions at any time. I am happy to have them on my side!

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Zach Clawson

Working with Glenn & Elise was about as easy as it could be. It was my first house and I had a large number of questions trying to understand the hoops that had to jumped through. Throughout the process they gave updates on the progress and made sure I was comfortable with the process itself. They found me an amazing interest rate that has made my home even more affordable than I imagined! If your a first time buyer or buying your third house, I would highly recommend Elise and Glenn as your broker.

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Brandon Fung

Working with The Groves Team on the loan for our very first home purchase was the smartest decision we could have made! Anyone that has purchased a home knows how stressful the process can be but thankfully, we made the right choice and chose to work with people who care more about the well being of their clients than they do about their commission. I have already referred friends & family to them and look forward to my next home purchase so that I can work with them again!

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Karen Grumstrup

I have owned many homes over the years and Glenn Groves has been the best Mortgage Broker I have ever worked with. He consistently kept me up to date on the progress of my mortgage, he was so kind and helpful every step of the way. On top of all that we closed ahead of schedule. (That has never happened before). All in all this was such a great experience. Glenn Topped it off with a great cup of coffee after everything closed. FIRST CLASS!! Thank You Glenn, Karen G.

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Suzanne Iwatate

This is our third time working with Glenn (and Elise). And again, they were absolutely amazing. Glenn is extremely responsive, professional and friendly. He explained all parts of the process, provided options, and gave us frequent updates on the progress of our refinance. To top off the great experience, the only reason we knew to do the refinance in the first place was due to Glenn reaching out and letting us know about the opportunity. I highly recommend them.

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SC

Scott Scherer

I needed to refinance my home and I could not be HAPPIER with the Groves! They made it seem effortless for me to get all the paperwork done. They are GREAT communicators and kept me in the loop every step of the way. ON top of being very professional they are the nicest people around. They even drove to Napa to get the final paperwork done. I would have given them 10 stars if I could have. I am so happy I found them and you should be too.

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E Mac

It was a pleasure to work with Elise and Glenn. They are so responsive, professional, and FUN!! They use technology that makes the process easier (docusign, on-line teaching articulates) and have brought the mortgage process into the 21st century. Thanks for being our advocate and our teachers. It was truly a pleasure to work with you! Come to think of it, I am going to miss texting, emailing, and calling Elise at all hours!

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Lea Cram

Elise was a tremendous help to our family during the home buying process. We had absolutely no idea what we were doing and it was a relief to be able to work with someone who was not only straight forward, but also incredibly informative and trustworthy. She did a wonderful job securing the loan that best worked for our family!! I would highly recommend Elise to anyone!!

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Andy Tautges

This is the second time we have worked with Elise and Glenn and would highly recommend them. We use them because we know they represent our best interests. They are extremely thorough and make sure you understand every step of the process. They are organized, responsive and have always closed in about 30 days. They will always be our go to Mortgage Brokers.

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VA

Vance Eaton

Our journey with Glenn and Elise was a pleasant surprise right from the start. At each step in the process we found them to be very responsive, knowledgeable and friendly. Everything went smoothly and stayed on schedule - we were thoroughly impressed with their professionalism. We highly recommend the Groves Team for the purchase of your home!

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Ashley Rodgers

The Groves helped us do a refinance and get out of our FHA loan. Great team to work with, everything went seamlessly. The process was fast and they guided us through every step of the process. I would highly recommend them, especially if you are a first-time home buyer or refinancer, as they make the process painless!

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Paul Cummins

Elise is remarkable for her honesty and professionalism. I wanted to do a refinance of my home mortgage. She immediately set up an appt. After carefully crunching the numbers she told me I was better off staying with my current mortgage! What a hurricane of fresh air. I recommend her fully and without reservation.

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KA

Kate Jonasse

Elise is highly skilled in her field, incredibly helpful and willing to go the extra mile. She is a pleasure to talk with and do business with, and is the kind of person you can enjoy a glass of wine with. I consult with her regularly and she never fails to amaze. Highly recommended.

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Raj V

I worked with Glenn on this and he was able to assist me in my refi. He walked me through the whole process and was even helpful after the loan closed. I had to request some info that I needed and he expedited it for me. Very thankful to him. I highly recommend Caliber and Glenn.

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Linda Hemenway

I would recommend Elise as a mortgage broker. She was very quick in responding to my questions, kept track of all the details, and was able to get a loan at a fantastic rate. All the staff were knowledgable and helpful. I would work with Elise again if I needed a mortgage.

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Ryan Pepin

Glenn should be your go-to guy for anything mortgage related. He walked us through our first-time home buying experience step by step and was beyond professional. If you are looking into buying a home, please call Glenn, he will save you a lot of time, and headache.

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JP Hack

I had an excellent experience working with Elise & Glenn Groves, they are an awesome team that got a us far better rate than we ever expected and the entire process was as painless as buying a house can be! in no time. I would highly recommend them!

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