Category: | Travel Agency |
Address: | 2161 Lavista Rd NE, Atlanta, GA 30329 |
Phone: | +1 404-633-9418 |
Site: | aaa.com |
Rating: | 3.7 |
Working: | 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 10AM–4PM Closed |
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Wanda Anthony
We were also ripped off. I am going to dispute part of the charge on my credit card and have already reported my issue to consumer affairs. I was going to lend my daughter money to get new tires for her van. AAA gave us a quote of $374.70 for three new tires, installation, balancing, and taxes. We were told it would take two to two and a half hours to do the work. We said okay. We left around 11:00 a. m. to have lunch thinking my daughter would be done in plenty of time to get to work at 3:00 p.m. We were about to tell the people at AAA to forget it around 12:45 p.m. when we saw them bring in my daughter’s van to work on it. Later we were told that one of the lug nuts was cross threaded so they would have to cut it off. No mention was made of an extra charge for a new lug nut or for the labor to cut off the bad one and replace it. What would they use, some bolt cutters? And how much is a lug nut? Five dollars. I don’t know and we were not told. At almost 3:00 p.m. my daughter has the lady behind the desk call her boss to explain why my daughter will be late for work. Finally a man asks my daughter if she wants the tires aligned. I distinctly heard my daughter ask, “Will it cost anything?” and the man reply, no, or it won’t cost you anything. I figured it was a concession for them taking so long. When the same man gave us the total it was in the mid to high $600. His explanation was this was the charge to cut off the lug nut and replace it. When I asked why something like that would cost in the $300 range he asked, “Did you think it would be free?” I told him I did expect something like that to be free. If he had mentioned a nominal charge I would have said okay. Then he asked again about how much I thought something should cost and I told him I had no idea. I pointed out how nothing had been mentioned about an extra $300 charge when he mentioned cutting off the lug nuts. I would have told my daughter that is too much and to leave that tire in place. (They wanted to move the tire not being replaced from the front passenger side to the rear passanger side. They knew nobody would pay such prices if given the choice on something that didn’t have to be done. Then he said the alignment was $80 some odd dollars. Both my daughter and I reminded him he said he wasn’t going to charge for the alignment. He denied it. After some going back and forth AAA offered to take something off for labor. The total came to $522.27, which is $147.57 more than we were quoted. I feel we had no other choice than to pay so my daughter could get her van and we could leave.
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Deborah Brown
BEWARE!!! I wanted to like this place, our neighborhood. However, BEWARE. The $99 charge to "check out" car will only be applied to work that THEY deem acceptable. I understand they want to be paid for their time, because the price to repair is EXTREMELY EXPENSIVE. Their price to replace both CO2 sensors was OVER $600. I explained that its seemed DISHONEST, to only apply the $99 to the repairs they chose. I asked if there is something they could do, which would allow me to leave as a happy neighborhood customer, however Marion Brown, Senior Supervisor Advisor said NO. I guess they are not encouraged to treat their customers well. BTW, we are back to our usual (although not as convenient) auto repair man...his charge to replace both CO2 sensors.....only $250.
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Leonard Henry
I went over there with one of their $49.00 promos for free offers. Walked in with one woman in front of me at the service desk. Some guy had his back to me working at his computer. Some woman on the phone was talking to soneone. Neither in the rather lengthy time I and the other woman was there ever acknowledged either of us. After about 10 minutes I tossed the coupon and left... Better to go to Auto Works on Lavista where a real person will greet you and take your information to have your car worked on.... If you are that close, take your car to Auto Works on Lavista across from the old Oak Grove shopping center. They are great mechanics and the service is what you would exepect for neighborhood mechanics rather than this terrible AAA franchise...
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Christina Goodwin
Rude and overpriced. I am a platinum member for AAA and I usually have a pleasant experience when dealing with AAA. Well this shop was the exception. I took my vechile in for a wheel lug stud replacement for the right rear. A repair for that is usually $88-134 including labor, and their quote was $354.80 dollars. They were rude, short, and condescending with me when I tried to ask questions about why the repairs costed that much. It was completely unnecessary and a red flag, so I just took my vechile somewhere else instead. Its disappointing that AAA hires apathetic and distasteful respresentatives.
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Sue Sandell
I noticed a noise in my car that worried me, so I drove into AAA at Toco Hills on my way home from work. I was on a tight schedule, but knew I had to check this out. The manager heard my explanation, went to the back service area, and came back with someone who drove with me, heard the noise, and correctly identified it as a tire going flat. They immediately took my car to the service area, found the large screw in the tire, and repaired the tire. I was out in 30 minutes, greatly relieved. Cost: $19.95. They could not have been nicer.
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Joan Gibbs
I had my transmission rebuilt at AAA and the service was great except when I called to talk to the manager about the wrong warranty on my car and I wanted a itemized list of repairs done to my car. She did not seem to be interest in help me and said oh don,t worry about the warranty being wrong. It was suppose to be 3 years, 50000 miles and my receipt said 2 years and 24000. I ask her to mail me the proper papers and I never received them or any response from her.Makes you wonder why she is a manager.
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james mcclain
I sent my Granddaughter to the AAA Toco Hill location for a brake check and estimate. The car has 53000 miles on it. The estimate came in at $477.55 (with a $25.23 discount). I am a AAA member and I was shocked. I took the car to a shop near my home and got the work done for $280.00. They did everything that was on the $477 estimate by AAA. I personally do not see the advantage of taking my vehicle to AAA for work. James McClain Decatur, GA
LA
Laura Deadwyler
I drove in at 20 minutes till closing time with a tire that was going flat. They were fast, friendly, and efficient - they patched my tire quickly and at a reasonable price, and I was able to meet my family for dinner before my entree arrived. Thank you AAA - love AAA and am thrilled about the Toco Hills location - I will definitely take more of my car business there.
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Narong Chamkasem
Overpriced than a dealer and with the OEM products. I had an oil change with synthetic oil and they charged $56.00 even the coupon. Honda dealer will charge only $ 45 with a high quality filter. They also quoted me to replace the catalytic converter for almost $900 with the off brand product. I went to Honda and get a quote for $100 less with Honda parts. Go figure
LA
Laura Austin
The starter in my car had stopped working. I was able to get a jump start through the AAA towing service, so that I had enough juice to get to a service repair shop. I showed up an hour before they closed and they go me in and out right at closing time. They were so friendly and really helped me out of a tight spot. I would recommend this company to anyone.
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Claudia Wells
What do you know. I am a paid member of AAA. One day I went in to have my tire pressure checked. I always try to make sure my tires are in good shape and have the correct pressure. Well, they were rude, I was really inconviencing them with my pesky problem. I feel that all problems come from management. They need to look into this palce.
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David Feschuk
Scheduled an appointment three weeks in advance for an oil change and to have my brakes checked. Arrived 10 minutes before the scheduled appointment time and waited and waited and waited and waited. My car was never brought in. They kept saying they were very busy. Decided not to wait the entire day so got my key back and left.
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Michael Vorndran
I had my car repaired there this weekend and have to say that it was one of the best car repair experiences I have ever had. Every person I dealt with friendly and efficient. My car was fixed at a price that I found to be fair in the time they told me it would be fixed. This will be my car repair shop from here on out.
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Kendall Gamelin
I have had repeated great experiences with this location. Staff is friendly and willing to work with you. On more than one occasion, I feel like the staff person I was working with really helped me. No one talks down to me as a young woman who knows basically nothing about cars. I will keep going back.
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Pam Lowe
I have taken my car to AAA - Toco Hills twice and have been very pleased both times. The staff is professional and the work was done quickly and correctly each time. The place is very clean, and I would go back there again. They also have very good coffee in the waiting area.
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Kupe Kupersmith
Really like AAA Car Care Plus. Had a great experience with Craig and the team there. They get to the heart of the matter and address in the best way. I have other auto shops closer to my house, but I keep coming back here.
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JJ Flo
Car towed their by AAA after a breakdown. First, not sure why were pressured to tow there. Second, it was given no priority to even diagnose the problem. So, here we sit without a car and NO IDEA when we will hear back.
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Austin Guenther
Helpful! AAA towed us here after we had some transmission problems. Service adviser noticed that we still had a few weeks left on our power train warranty saving us a lot of money by sending us to the dealer.
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Robert Jarvis
The service rep. went over what was being done on my truck. He gave me options for extra services provided. The prices save me money over the toyota dealership near my home.
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Ricardo Jacobs
They did a great job of informing me timely about the repair. Plus they went out of their way to make sure that my car was done. They stayed after hours to complete the job.
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graybird88
Extremely flippant, rude attitude on the phone when trying to get a quote. I have been using them for my repairs, but being overpriced+rude staff= me never using them again.
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Nedine Ware
I had a scheduled appointment i recieved a very friendly and professional greeting and was serviced immediately . Great experience ! Thanks will definitely return!!
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Bart Lewis
Car in at 9:30 am. Repaired clutch, replaced two front tires, relined front brakes. Picked up car at 5:00 pm. Runs good. Service was quick and effective.
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Carter Black
Charged me $100 for labor to replace a battery. For context, Auto Zone will do this for free if you buy their battery. It takes five, ten minutes tops.
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Eddie Parsons
Had a mystery problem with my 2002 Cadillac. AAA solved it! I love that the are so convenient. Great place for auto repair and maintenance.
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Victoria Estates News
Thanks so much to Craig and the staff at AAA Car Care. They were so friendly and checked out my new car, which was a big help.
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UnPinkMiBarbie 2
Unprofessional and rude staff. Slow service with extreme wait times. Prices are extremely high! Will not return!
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Jay Warren
Great customer service and value. Pleasant customer lounge with computer stations free wi fi and coffee
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Spencer Wade
Awesome service all the time. Quick and friendly staff. Knowledgeable people who are straightforward.
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Lisa Burk
Took my car for routine service and they got it done while we got groceries. Great service!
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Steve Burns
Quick, efficient, clean and friendly. Fresh coffee and Danish in the waiting area.
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Jim Berryhill
Excellent service. You cannot go wrong if you have Marion as your service advisor.
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Chissell Reese
1st time using them & was pleased. Will be returning. Good customer service
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Grant Wallace
They fixed my trucks issue. Just took 100 trys to get it.
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Joshua Lesser
A popular destination for car maintenance and travel info.
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Teilynn Ivey
Always a great experience and you get your AAA discount.
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Astor Castelo
Thought the charges for a coolant leak were excessive.
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Liger Aka lj
Great shop one of the best I have been to!