Access Holdco Management, LLC

Category:	Auto Insurance Agency
Address:	3 Ravinia Dr NE, Atlanta, GA 30346
Phone:	+1 800-817-9744
Site:	access.com
Rating:	1.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed Closed

Location

Photos 1

Reviews 48

Nikki Howard-Tarver

My car was rear ended by an insured Access Driver on 9/3 while at at traffic light. After waiting for the police report, I filed a claim with the company on 9/6, received name of adjuster and extension and sent over the police report via email. Nothing for a week, 9/13 called back to claim 1-800 number after numerous calls to the adjuster. I was told I had a new adjuster (no one told me). Left message for him, he called back next day 9/14, started the process and appraiser came out 9/17. Check was mailed 9/19. Rental car is another issue, I am renting car myself will send in bill after car completed and have them reimburse me for the days I was without a car. After reading the reviews I was ready to call the insurance commission but I think they are trying to get some what better. I never heard of this company, I think they take those who have an issue with larger companies.

John Sifuentes

I chose this insurance specifically regarding well child checks. I was told that all medical visits including well child checks are a $50 copay. I signed up my wife and two kids and paid the fees required to begin using this company. When I received my cards I was unable to find a provider in my area. I called the customer service line and was informed that well child checks are not covered under this plan. It was explained that my state was an exception to the rule which was not disclosed upon signing up. The company refused to pull up the records of my phone conversation and stated I had no proof of being told this information. They have refused to refund my payments.

Daniel B

Someone should shut them down already... It has has been 4 months since their insured rear ended my vehicle and as of today, I have not received the settlement check promised to be sent out three weeks ago. The adjuster handling the.claim is very rude, totally unprofessional and when asked to put a supervisor on the phone, I was told that she has no supervisor. At this point I strongly believe that they have a liquidity issue and they come up with excuses in order to buy time.I will contact the Insurance Commissioner in Georgia ato file a complaintand request and request an investigation of their financial liquidity.

ivan torres

It is a terrible service I have eight Years with them and i had an accident and I Deal with delinquent adjuster will not recommend That insurace. Lousy service is not recommend is a very bad rubbish metrataron and coverage is almost nothing bad does not cover full cover

Kali Dixon

OMG! I recently got into a car wreck today and it was the other driver FAULT! He lost control of his wheel because his FLIP FLOP shoe came off while he was driving and his car start rolling backwards. He hit me str8 in the front. He has Access Ins, which I never heard of before until today. By reading all the bad reviews online, I am worried my car will not get fixed because the front of my car is a MESS, and I had two kids in the car with me, and they were a little shook up. I need help on what to do...should I just go get me a lawyer or try his Ins company?

Azayen Loyo

This company has provided me with the worst service. Their claims department is a joke, they will not return your calls regardless of who you speak with. I left messages everyday to our assigned total lost adjuster Oliver and his manager Christen flowers and I have not receive a call from them. It has been more than a month and all I have hear was that they only have two representatives in the lost prevention department taking care of nine states the are understaffed so it is impossible for anyone to receive service.

Tim Royal

Absolute worst insurance company on the market. It took them 4 months to finish my accident claim. Not only affecting my credit with my lien holder but also affecting my well being by not being able to get a new car to go to and from work for that long. My accident claim representative who was working on my claim took 4 weeks to return phone calls... I would call during business hours and it would ALWAYS ring to voicemail. This is a company that does NOT care about the well being of its customers.

RAMONA LA PIERRE

I work for an insurance company where we have a significant amount of claims with their policy holders. We never get anyone on the line, we are not able to file claims or obtain any information on a claim. With all the top rated insurance companies in the world, I have to wonder why they are still in business. I have been in the insurance field for over ten years. All of those ten years have been constant complaints about this business and nothing has ever changed.

Lora Horne

I am thoroughly disgusted with Access Insurance Company. They are impossible to get in touch with. Both my daughter and I have tried calling numerous times and have been put on hold for over 25 minutes before we finally hung up. My daughter was in a car accident with someone insured by Access and nobody ever contacted us. Our attempts to contact them have been fruitless and we are angry and discouraged. I would never recommend this company!

Kimberly Foster

so far very im very upset and frustrated with just trying to file an accident claim. ive called for a week and im on hold for hours everyday...... its been a week my car is unable to drive. i have kids to get to school and pt work. plus im injured. feeling helpless and ripped off. something needs to be done about this problem asap, calling lawyer, etc. just want car fixed!!!!!!!!! isnt that what we pay for every month.very disgusted customer.

Carla Foy

This is the worst insurance company!!! I have been trying to reach them for over 90 days. I have never spoken to a live person, never had a return call for the many messages I have left them, and never even had acknowledgement that they received my faxes!!! Horrible!!!! LOOK at all of the people posting what a horrible company this is!!! People you MUST file complaints with the Department of Insurance!!

Patrick Bailey

Were 0 stars a rating I were permitted to leave, that would be exactly what I would do. They have absolutely no customer loyalty, and their customer "service" is the saddest excuse for such that I have ever encountered. I would recommend this company to my worst enemy, much less to anyone I cared about. In other words, avoid them like the cankerous lesion on the face of the planet they really are.

John Bennett

This is by far the worst car insurance company ever. They charge you 5$ 0ver the top of your bill as a "1 time convenience fee", which translates to every time when you pay your bill. So they basically force you to give them a free 60$ per year... Also their claims department and customer service are entirely useless. I was forced to give them 1 star... they actually equal negative 18 stars -

Marcie Jacobs

The worst! You can NEVER talk to a real person. It has been 10 days since an ACCESS insured driver carelessly changed lanes without looking and hit my car. Their electronic telephone message says that an advisor will contact you within 24 hours. I have left two messages for Krishauna Brown to call me back and have heard nothing. They suck.

Samuel Berston

Horrific customer service. Over half an hour wait time over the phone. It took one month to fix my car. Haggling with these guys and getting them to return calls and care about anything was a real drag. I wonder how these folks stay in business. Super frustrating. :( At least when reading through these reviews, I am not alone.

taha nachar

One of their clients hits me and its been 2 months now and they still investigating the accident even that i faxed the police report, called them 100 times but contacting the agents is hopeless because no one will answer or call u back.. These kind of dealing business supposed to be shutted down .. 0 stars

Maria Rodriguez

One of their insured hit my car and fled the scene. I filed a claim against their insured 7 weeks ago and I have not heard or had adjust come out to look at the damage to my car. Their automation phone system aweful too! Calling Georgia State Insurance Board to file a complaint against them.

Robert L

ATTENTION If someone covered by Access Insurance damages your property, Immediately contact a lawyer before you even bother to speak with this low quality insurance company. For customers looking for insurance, ACCESS insurance is the most unprofessional insurance company you could choose.

Michele Abbott

Not happy with Claims Department or the Customer Service hold times or the accessible information available online. Never had a problem with online payments and that is one plus Back when I first got this insurance the payments seemed low...now I am going to shop around.

Rhounda Wharton

Awful!! Unable to speak to a representative about a claim. Customer service does not exist. Extremely long wait on the phone without making contact. Recoded message directs to their website. Avoid doing business with this company. This company does not deserve a star.

sky wise

I would rather tear my ears off my head in a slow and methodical fashion than navigate their endless maze of phone options that never result in a human being. Nearly two years into working with them to settle a claim, the adjuster has only called me back once.

Stefan Morris

They handled my claim as soon as possible. They must be under new mgt. I filled a claim on 08/01/2016 spoke to my adjuster on 08/03/3016 and he advised me they have accepted liability and set up a vehicle inspection. My claim check was issued 08/05/2016!!!

Stephanie M

THIS COMPANY IS A SCAM. DO NOT GET INSURANCE THROUGH THEM. I filed a claim and it has been a week and no answer from my adjuster. I tried calling again today and they are now saying the number does not exist. SAVE YOURSELF THE HEADACHE!!

Freddy Vasquez

Not worth it. This company will not handle your claims. They are terrible at returning calls and their reps are rude. I highly encourage you too look into a new insurance if you are shopping around now. DO NOT USE ACCESS INSURANCE.

Stef G

Worst insurance company ever! My claim has taken up to 2.5 months and still have not let my bank know what they are going to settle . They make no contact whatsoever adjusters slack on their work, very poop communication skills.

Ma Taylor

Car has been damaged for a month. Multiple emails and phone calls have been made. They have not even contacted the attorneys office after the situation has been escalated. HORRIBLE company.

Jordan McDaniel

Waited an hour to speak to a person in claims to resolve the accident I was in with their driver. Pretty ridiculous you have to wait that long to resolve something so simple..

LEIGH HUNT

They keep sending spam texts to my mobile phone saying a policy that does not exist expires tomorrow with a link to make a payment. SCAM SCAM SCAM.

Theresa Punches

Terrible. I am still waiting three weeks after my accident for my adjuster and their Manager to return my phone calls. Nothing for either!!

Victor Gambino

we have contacted customer service & a MARVIN, ANSWERS, ( RUDE )& HANGS UP, on my employees, no etiquette, period, your loosing business

Lew Rich

One of there insurers hit my car and i never got paid for it. 4 months now The worst company ever i hope they get shut down..

sergio cabrera

this insurance company is by far the worst. They just want you money, and are not dependable. Bad costumer service .

Efraín J

Do not get this ins. Been trying to contact the adjuster for 3 weeks and no response. I am. Taking legal action

JOSH W.

If I could give less then one star I would worst customer service ever...the claim agent hung up in my face

Chris Perkel

Been a week and counting, impossible to get in touch with anyone over there or get a call back. Yuk.

Craig Mix

Horrible customer service and long long holding time over the phone. Not a good experience at all!!

Haven Wellmaker

Absolutely horrible. They have the worst customer service EVER!! absolutely no respect for people.

Alberto Perez

Worst insurance you can get .. they do not care about the paying customers

Quentin Pierce

TRY CALLING AND EXPECY AN HOUR WAITING AND CLAIM FORMS ARE bs

Derek Pak

My adjuster never answer the phone and never called me back

Boris Feldman

This insurance company is horrible. Do not get involved.

Zykerria Deloach

They needa be shut down never again will use them

mohammad ahsan raihan

bul sht

hello girly brittany

BAD, SUPER BAD, SORRY EXTREMELLY BAD ,

Trice McCall

This insurance company is horrible

Wandrey Cantarelli dos Santos

Miserable company . Never answer

Anthony Metelo

THIS INS COMPANY IS A JOKE

Kathy Matters

very good

Access Holdco Management, LLC

Location

Photos 1

Reviews 48

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