American Claims

Reviews 11

DA

Dave Collins

Dealing with ACM for more than a year on what should have been simple hail repair turned into a complete nightmare. They under priced our claim by more than 50%, and we had to battle for every dollar. Representatives from this company routinely missed deadlines, did not respond to emails/phone calls, and misled us at every turn. Their approach from day one was clearly to pay out much less than what we were owed for our claim. We produced every piece of proof and paperwork they requested, but there was never reciprocity. Our case finally went to appeals... at which point we soundly trounced this company with overwhelming evidence of everything ACM had gotten wrong throughout the ordeal. Their initial (insulting) settlement offer of $24,576 ultimately became $65,000 after we proved our case. Yes, a $40,000 difference!!! It boggles the mind that a company like Geico uses this one to underwrite property coverage. We were so naive to trust the "bundle and save" sales pitch. American Claims Management is not a company to be trusted; not a single employee that works there - especially Rick Saucier! We found out firsthand why their current customer satisfaction rating is so pathetic. Check out BBB, Yelp, etc.

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Karol Summers

If you have an accident, pray that the other party is not being represented by ACM. She had opened a case on me and had requested that i send in an estimate. I then had my travel trailer in the RV repair shop for 3 weeks before the claims rep returned my call and emails. The service mgr also emailed and called her a number of times during this period. He sent a quote and photos of damage. I even marked URGENT in the subject line. The only reason she got in touch with me was that i called her supervisor and he had her contact me. The email contact she made after that denied my claim. I believe that the claim should not have been denied and have asked her to explain the appeals process to me. I am not expecting a speedy response based on past experience. I would not recommend this company to anybody.

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Karina Hart Ortiz

My experience with American claims management was great. I just wanted to say, Cynthia Cook made everything so easy and fast. I submitted a claim after finding water damages in my storage (Extra Sapce). I send Cynthia everything she request and in a week I received my check. Thank you ACM and a high five to Cynthia Cook!

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Rebekah Webb

They NEVER answer their phone. If you leave a voicemail it says they will call you back within 1 business day. They never call you back. It took me from October 2015-May 2016 to finally settle and close out a claim. It was a pain dealing with this company.

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mattie hardin

this is the worst company to deal with, I have never experience such poor customer service, not helpful at all , especially the underwriter. I had to talk with managers to get any results .

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Maria Resio

I have never dealt with such misleading and false representatives as at AMC. They stall issues, make false promises and are not true to their word. What else can be said? KEEP AWAY

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Jamie Sunga

I end up playing phone tag with them I call and call I get no return calls or even an answer. They can email but not answer a phone call. Horriable

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blake hall

Excellent service. Had water damage in a storage unit causing a bed to get moldy, Abby dealt with the claim and we had a check within a week

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Karina E

No response. Been trying to get a hold of them for a while, still no response.

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Amanda Morgan

Worst company to make a claim on if you are injured in any kind of way.

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KU

Kushal Shetty

No response you have to call them 100 time

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