|Auto Insurance Agency
|6950 N Oracle Rd, Tucson, AZ 85704
|8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed
I came into the Oracle office to speak to my insurance agent, Sally Anders. I wanted to find out if I had been given credit on my auto insurance for the Senior Drivers class I attended. My premium did not show any credit. Sally was so nice and so helpful. She immediately greeted me and had me sit down while she called to find out if I had been given credit as my payment was due in a week. She was friendly, competent and eager to help. Sure enough I was given credit. My visit took 15 minutes and I was completely satisfied with the service and most of all, the friendliness. I am glad I changed to AAA insurance for my car and have such a friendly, competent insurance agent. Margie Shiffman
I went to the Tucson office of AAA to have my picture taken for my passport renewal. The office looked busy with several folks waiting, I thought that I would have a long wait. I was pleasantly surprised to be called with only about a five minute wait. The young lady called me & escorted me to the camera area at the rear of the office. She was very friendly & efficiente. She took my picture & showed me the results on the camera. Since it was fine, she printed 2 pictures & stapled them to my passport application. In all the whole visit took no longer than about 15 minutes. I am very pleased with the entire process. Thank you.
When I arrived a few minutes early for my appointment with a travel advisor, the person at the front desk demanded to see my AAA card. I felt like I was unwelcome and under suspicion to have to show an ID when I already had an appointment. I later learned that swiping the ID notified my travel advisor that I was in the waiting area and reminded her to come to welcome me when she finished with her previous client. All the front desk person had to do to make me feel welcome was to say, "Please let me swipe your card to notify that travel advisor that you are waiting."
Very pleasant experience always when visiting the Tucson AAA office on Oracle Road. Friendly greeting when you first walk in and always very helpful to the customer. I met with Marni Bayes to plan a trip for four on the Grand Canyon Railroad. She took care of all the requirements we needed and set up the complete trip to my satisfaction. It was much easier and nicer to deal with a person rather than on line because of the special needs of one of the participants. thank you. Patricia J. Tims
we were able to get an europe river cruise an then when it ended get a repositioning cruise back to the us, all in about 2 hrs with all the connecting flights an hotels as neeeded it was a great experience so this time it was maps an tour books for a trip over to ok, ar, mo, texas which will take us a bout 2 weeks , aaa had all the info along with a great gal to assist us
2014: Printed up bad, misleading Trip-tic for route 66 road trip. HUGE error on rental car almost cost us $800 over quoted rate. No explanations or apologies offered. 2017: Massive run-around trying to use credit on canceled trip to get new one. Cheaper, faster and easier to work directly with the airline. Will NEVER use AAA Travel Svcs. again.
We spent one hour with Marni yesterday, and got our 12-Day Road Trip planned out - It was that quick! We got Travel Books for three states, our Trip Tik, as well as hotel reservations confirmed for the entire trip. Thanks to her pleasant personality and expert knowledge, it was an easy and fun experience. Thank You AAA!! Allie and Roger.
We have made three trips arranged for us by Deborah Coulbourn. Always a pleasure to deal with her. Very professional, helpful and competent. Never have to worry about the small details as she takes care of everything. Would highly recommend Mrs. Coulbourn to anyone needing a travel agent.
My husband, David, and I visited the above-mentioned office on 11/14/15. Our travel consultant was Deborah Coulbourn. She gave us excellent service and was very explicit regarding our future trip to Holland. Her travel knowledge was very professional. She has a pleasing personality.
Had a great experience. Needed info on passport pictures and called and got all I needed. No appointment necessary for photos, application forms available and questions asked politely. Also picked up a travel book for up coming trip in June. Everyone should be a AAA member!!!
This is the second time we have worked with Mary Andersen for a vacation in Hawaii. She is terrific. My wife and I have benefitted greatly from her experience as an advisor and as a traveler. We would strongly recommend anyone needing travel advice and planning to ask for her.
Prompt service - no waiting. I needed maps and tour books for out of town guests. They were provided promptly and with a smile. The agent even suggested additional maps and tucked them into the bag. Such a pleasure to come to this office - friendly people, prompt service!
We have worked with Norma Surita since moving to Tucson years ago. She is detailed oriented and extremely thorough. We appreciate her personal attention and patience during our visits to the office, and her prompt responses to email questions.
I visited the north oracle branch on Tuesday to obtain an international drivers permit. The staff was exceptionally helpful and friendly. Went out of their way to help me and get me on my way in a very short period of time. Great place.
I had a question concerning international auto insurance. The staff at the welcome desk went to ask the agent about my inquiry in order to save me time waiting. She returned with an answer to my question quickly saving me time. Thank you.
The experience was professional and efficient. The gentleman who was at the desk answered my questions knowledgeably and got travel books for me. All went very well at the Tucson (Oracle Rd.) on the 29th of October at 2:15 p.m. Thanks
I stopped in to get some up to date maps for our summer travels. I happened to come in on a busy day. It just shows the popularity of the services you offer. The rep was apologetic for the wait and promptly filled my order with a smile.
I needed some tour book. The lady who help me was most efficient. Beside getting the books she let me know that if I call the local office I was in, they would book the room and possibly get us a saving. I would rate my visit 5 stars.
The staff at this office are friendly, personable and always have a smile on their faces. They answer questions promptly and efficiently. I really enjoy going into the office. They even assisted me with auto bill pay.
The Oracle Road Office always provides prompt and efficient service. The people there are friendly and are efficient in their actions. They are very knowledgeable about the geography on the U.S.
All the staff were extremely friendly and helpful. We came in to get new passport photos and we were in and out in about 15 minutes. Great service! And pictures were good too! :-=)
Bob and Deborah Dugan
We met Mark Boskovich this week and it was a pleasant experience. He answered our questions clearly and helped us open a new account with AAA/ Discover Bank.
Always courteous and friendly. Like the travel planning aspect. Would recommend a full map plotting of any trip along with the Tripkit.
This office is staffed by a very friendly, helpful, competent group of people! I enjoy doing business here. I give it a AAA rating. ;-)
My visits to AAA are always pleasant. People are very friendly and helpful. Love the maps and tour books. They are really great.
The representative was prompt & friendly & I had photo taken for Passport,also answered my question re travel & buying car.
Friendly, courteous, helpful and knowledgable. Answered all my questions, helped with reservations, too!!
My visit was perfect. The staff at this location were friendly and courteous. Keep up the good work.
Dr. Thomas Zahn
Always treated very well by AAA, on the road and in their offices in West Tucson. Dr. Tom Zahn
I received great help from your service provider. New maps and travel books.
Jen is such a huge help every time I come in the NW office. Thank you Jen!
Luke van Schie
Extremely helpful and friendly staff. Competitive insurance policies.
first rate professional job getting me a rental car in Switzerland
Needed a passport photo. The service was great. Thank you Marnie
My needs were met quickly and professionally. THANK YOU!
Excellent service here and good people to work with.
Very quick and friendly service. As usual!
Wonderful, efficient, helpful. Thank you!!
Quick service and accurate answers.
Tohono Chul Park
Always helpful when trip planning.
Very polite and helpful service
Great visit as always.
Only local maps now.