Blue Cross Blue Shield of Georgia

Category:	Health Insurance Agency
Address:	3350 Peachtree Rd, Atlanta, GA 30326
Phone:	+1 404-842-8000
Site:	bcbsga.com
Rating:	1.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 1

Reviews 30

no one s

worst company on earth they slave there employees there understaffed there too cheap to hire new people there workers dont get any breaks which is illegal and they always say your salary just do it ... thats why the customer service is so bad because there employees are not happy at alll this is a chain gang company never work for them no matter what they tell you its a lie to get you in the door . i hope someone see this and do something about it because this company wont last long thats why there loosing contracts you have to spend money to make money .. fyi i will be reporting you all to eeoc .

thoma955

I am so sic of their lack of coverage for anything! My premiums went up 30% from last year and given the ridiculous high deductibles I NEVER USED ANY services. Premiums now exceed mortgage payment for a small mansion... The whole health care system is SOOOOO broken. OBTW - I went to fill an epi-pen Rx for my son. BCBSs covergae was a whopping $30 toward the RX price of $570. Pharma conspiracy, perhaps.. Talk about being gouged. Write your congressman, representatives, Senator, Gov, etc.. THIS NEEDS TO STOP!!!!!!!!!!!!!!!!!

Mitch Bussfeld

If I could give this company 0 stars I would. DO NOT USE THEM. Their customer service is a joke. They are not professional, do not return calls when they say they will and have obnoxious hold times on the phone. I spoke to 4 different people over the course of 4 months before finally getting a straight answer. I wasted at least 3 hours altogether on the phone for a simple error or their part in not updating my coverage. Do yourself a favor and use another company.

cici k

I talked to a lady named Beth at your office and wanted her to work out a few plans for me. She was very short and sounded like she was doing me a favor to even talk to me. This is a very unhappy lady I am sure and hates her job and probably her life too and complains about everything. Needless to say I chose your office since a friend told me too but there are plenty of other offices to get a plan with BCBS. Get some pleasant help there

Ashley Stroud

Awful customer service. They were not able to help with me finding another PCP based on my criteria. I was on hold several times. The doctor that I called either had me on hold, wrong number or were not open for business. This insurance even wants a referral for a counselor visit which is pathetic. I will never have a HMO plan again. High premium over $400 but horrible plan, customer service and medical network availability.

Lori and Bryon Daily

Would give bcBS a zero rating if I could. Customer Service is trained to deflect all but the very basic questions. The escalation team is even more savvy when it comes to misleading you into thinking that the problem is yours and not theirs. The fundamental intent of healthcare coverage in the US got lost somewhere along the way when it became a multi-billion dollar business and the government is not the solution.

Leisha Fleming

If you hsve a minor with their own IDIVIDUAL policy you cannot use their online portal. Bcbs does not allow "minor" to sign up for online access forcing parents to wait on the phone for a very long time to deal with any issues such as paying the bill, claims etc. RIDICULOUS. Seriously have never had this issue with any other insurance company. Our child has always been on indiv.covg with other providers.

Brenda Korte

This is the worst insurance company ever! Nothing but problems with them for 3 years now!!! If had another company I could switch to, I definitely would. Worst customer service ever and they find loopholes to get out of paying your claims even when they tell you that doctors and hospitals are "in network".

Chris Carter

BCBS...Hmm...YOUR HORRIBLE.!... I HATE THAT I GAVE YALL SO MUCH MONEY TO ENROLL!... I HATE THAT I CANT TALK TO SOMEBODY IN A TIMELY MANNER!.... I HATE THAT NONE OF YOUR EMPLOYEES ARE NOT INFORMED ABOUT ANYTHING! YOU GUYS JUST SUCK SUCK SUCK..WASTE OF TIME!

Caro lyn

Terrible customer service. I have not been covered for a month because they cannot get their act together even though the circumstances of moving and changing jobs should be considered common and routine. Rediculous!!! Absolutely rediculous!!!

Cat

Terrible customer service, I HAVE NO INSURANCE COVERAGE DESPITE PAYING MY PREMIUM TWICE!!!! Customer service phone line is so backed up, that there are hour and a half long wait times and sometimes they just say to call back later.

Tim Donner

This company is a joke! They mailed me a letter saying they dropped me so I went out and got new insurance, then send me a bill for twice the amount. They clearly have no idea what they are doing.

Agnes Toledo

Terrible bad. Customer service looks like an answering service with no specific information. Operators hang up the phone at any time. I spent more than 15 minutes for nothing ....

Wesley Duncan

BCBS OF Ga , customer service is some where in India, here is your government programs at work , you morons. I cant even fire bcbs for the lowsey service I have.

Courtney Laughlin

I hate this , no one takes it and the service is HORRIBLE, STAY AWAY FROM THE PATHWAY X HMO, I FEEL LIKE I HAVE BEEN CHEATED OUT OF MY MONEY!!!!!!

Brian Sutherland

Can I give 0 stars? Every single step of the process was a ridiculous uphill battle. Go elsewhere for health insurance.

Prudence Adelson

When you call them it is impossible to talk to someone. Minimum waiting time is at least one hour. It is absurd.

Marcus Clark

The customer service is horrible. I have been attempitng to contact them for the past hour.

Open Prairie

Terrible customer service, high rates for healthy people, and terrible customer service.

Asefa Alemu

This company needs to disappear from earth, worst customer service ever!!!!!!

torreyscott12390

I have been on the phone on hold for 1 hour and 11 minutes... still waiting.

Gareth Genner

One of the few insurers still offering health policies in Georgia.

Terence Kestranek

Worst health insurance available. Working on getting out.

Jon Piraino

This is company is a joke VERY POOR CUSTOMER SERVICE!

Jimmy Shadburn

0 stars if it were an option.

Trey Newthang

Obamacare as good as it gets

Te Al

I cant get a working number

Bee Bro

worst service ever

K H Dean

What service ????

Phillip Vongsavang

Awful

Blue Cross Blue Shield of Georgia

Location

Photos 1

Reviews 30

25 most recent searches

See also other insurance companies: