Platinum Dental

Category:	Dentist
Address:	231 SE Barrington Dr #202, Oak Harbor, WA 98277
Phone:	+1 360-682-5488
Site:	platinumdentaloakharbor.com
Rating:	4.3
Working:	9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9AM–7PM Closed

Location

Photos 1

Reviews 42

Serena-Luann Toves

I never write reviews but I believe this needed to be disclosed to the public. I am on TDY for the Navy and I decided to try find a dental clinic that suited my available odd hours. Platinum Dental fit that description HOWEVER I ran into two disappointments. I showed to my appointment at 1745 (15 minutes prior to my appointment to fill out necessary paperwork). The receptionist informed me (when I walked in) that my appointment is cancelled because the dental assistant is out sick. I got upset (but I kept my composure) and asked them why didn’t they call me before I actually walked into the office? She stated “we just thought you could fill out the paperwork so the next time you come, it’ll go smoothly.” At this point, I just wanted to walk out of office, however, I decided to give them the benefit of the doubt and rescheduled my appointment for two weeks later. Before I left, I asked her to “please inform me beforehand if there are any changes to my appointment through means of a phone call.” Fast forward just shy of that two week time frame, I received a phone call from the office, thinking that they’re calling to confirm my appointment. NO. The receptionist called saying, “our office doesn’t think that we are suitable to provide services to you due to the fact that you seemed pretty upset when you left our office that day.” I WAS BLOWN AWAY! I responded “Wait, let me get this straight. I am denied services because you failed to call me, informing me of my CANCELLED APPOINTMENT and that I got upset because of it? I got upset for your negligence and poor customer service!” She said! “Yes ma’am. That is why.” I have NEVER been denied service because of the offices’ fault to inform customers about a cancellation. I DO NOT RECOMMEND THIS FACILITY.

Paul Baer

Dr. Lai and his Staff are very attentive to patient needs, Dr. Lai and his staff are very educated and never try to up sell or try to formulate services that our not needed. Dr. Lai looks out for his patients best interest . Dr Lai explains all the options in detail, showing pictures and diagrams of my current issue and best explains the best treatment plan for me. He offers several financial plans that are available if needed to complete my treatment. There is no pressure and he allows me to make the best decision for my personal circumstances. I personally highly recommend Dr. Lai as your dentist and I am very happy with his service and staff. You will not be disappointed with this office.

Daniel Weeks

Extensively rude service and would not allow customers to speak without interrupting and speaking over them. Wished to speak with the dentist (Dr. Lai) regarding services rendered and that were were billed for an evaluation without verifying benefits through the insurance provider prior to visit. Was told that I could not speak with the dentist and that I had to speak with Evelyn. Upon notification of rights to speak with the dentist regarding the issue, was informed that he would call me back but the call was never returned.

Ann Doherty

I absolutely love this dental office! The staff is amazing and helpful!! They really make you feel at ease and very welcoming! The dentist is very knowledgeable, kind , and knows his stuff. I recommend everyone to go there . The makeovers they do are amazing have to see the before and after photos. Friendly people . I will definitely be coming back!! I am one Stasfied customer!! Thank you ever at platinum dental for making my dental experience great.

Ann Doherty

Aubrey Lang

Awful experience! I was severely sick and in the hospital and was only able to give a little less than a 24hr notice, and I was charged an outrageous fee. Staff was rude. Switched to another dentist, and they were shocked that a dental office would treat a patient this way. Also, the office is poorly done. The furniture and equipment is old and dated. Makes you think about how clean and sanitary they really are. Go elsewhere!!

Davinder Dhami

Doctors and Staff are FIRST CLASS! Had my teeth made over and results are unbelievable! Get tons of compliments on my teeth which were not anything much to look at before I came here believe me. Reasonably priced as well. Would recommend this place to anyone especially if you are looking to change/upgrade your smile. You will not regret it! Super happy customer here! FIVE STARS! Thank you Platinum Dental!

Sean Albano

Great facility and staff. I have always been pretty anxious about going to the dentist and given the amount of work I have been getting done, they have really put me at ease. I am actually pretty excited about my upcoming visits. Highly recommended.also, their operating hours are very accommodating to the everyday working person.

Tomas Baker

Dr lai I have known for years now and never got work done from him. This year I Went to him and got a check up and he informed me of some issue that needed to be taken care of. We got me scheduled and within few weeks got me taken care of. He is very informative on what needs to be done and explains it if have any questions.

Elizabeth Bowman

I love the staff at Platinum Dental...they make every experience whether it is small or large procedure a pleasant one...I appreciate their professionalism, the friendly atmosphere, timely return telephone calls, and just their ability to make their patients happy by helping provide them with a brighter smile!!!

Marc Belcher

This place is the best. Had a problem later in the afternoon when most places are closed and they were still there to help. These guys have been very helpful in everything i have had done and very reasonably priced. i would definitely recommend Platinum Dental to all my friends. Thanks again for all your help.

Shelly Rani

I have been going to this Dentist for few years now. The customer service is excellent! They are very professional and organized. Dr Lai listens to his patients and ensures that all their needs are met. He gives his patients time and explains everything very thoroughly. I highly recommend this place!!

Keun Lee

I highly recommend Platinum Dental. Doctor was very knowledgeable, and staff was awesome. They definitely made me comfortable from the beginning. Most of all, no pain and very gentle. My whole family goes here for all our dental needs. The best in Oak Harbor!!! if not in the state of Washington!!!

Barbara Fragale

Dr. Lai is very talented and most importantly he is very patient centered and willing to discuss his recommendations and accept patient feedback. I am overall very happy with Dr Lai and have recently enrolled my son with his practice and frequently recommend him to my friends.

Laura Brese

I have received several types of dental treatments from Platinum Dental. The staff is always courteous and professional and Dr. Lai is awesome, always literally excited about what he does, ensuring I am comfortable with every step of the process. I highly recommend them!

sally jacobson

i am so happy to be a patient at platnium dental. i am starting on a journey to take care of the teeth i have remaining, and to create my new smile. this process will take a few visits , but the staff is helpping me through it beautifully. thank you plantnium dental .

Rachel Dickerson

The staff was very sweet and understanding. They helped me figure out my insurance plan and were very patient. Everything was explained to me so that I understood every step of the procedure. I was so relaxed and would recommend Platinum Dental to everyone.

Olivia Green

What a really nice office!! I would recommend this office to anyone who is looking for fantastic dental care. The Dr and oral surgeon are both amazing! When I had my wisdom teeth out it was a great experience the oral surgeon was very nice and professional.

Michael Bateman

Like coming to get my teeth worked on every time. Everyone always has a smile on, it makes the experience enjoyable. Always well informed about everything, never feel like its a in and out service.. Thank you Platinum Dental keep up the good work.

Gary Weiss

Everybody at Platinum Dental was very professional and really care about you as a patient. Their services for teeth and smile! beautification was life changing and the ultimate confidence builder. Thanks to Dr. Lai and his whole team. Gary W

Talon Slead

I never got to see the dentist, so I am sure you is top notch, his receptionist Nicoyia was rude and incompetent, did not give a care for customer service. Condescending people get no pity from me. My name is Talon Slead just for the record.

Eileen Kuntzsch

The staff member (Ladies) and the Dr Lai have been so amazing towards me. Procedures were pretty easy to bear. They were all very helpful and so sweet natured. All very professional and absolutely good humored. Satisfied Customer - Passion

Maria Elisa Rabine

I have been coming to the practice for a couple of years and I have always received good experience. The staff is always nice and friendly. Place is clean and the doctor is well prepared. I recommend this place and I will keep coming back.

Kasey Peterson

Dr Lei is amazing, and super careful as I am a very nervous patient :) He has great hours, and makes it able for me to keep him as a dentist even though I moved to Bellingham. I still make sure I come see down south when ever I need him.

Murray Hubiak

I have truly had an excellent experience at Platinum Dental. I am always a bit nervous when going to the dentist, but the professionalism and expertise at Platinum Dental always puts me right at ease. Thank you so much for all you do!

Lou Faralan

Dr. Lai and staff run a top notch clinic! If I ever had a problem, they were immediately there to take care of my needs. That is why I keep returning to Platinum Dental. Just as much, I recommended them to anyone in Whidbey Island.

Michelle Armstrong

Dr.Lai and his team always find ways to fit me into their busy evening schedule. I always leave satisfied! Evelynn is always there along with Olivia to greet me and work with me and my crazy schedule. Platinum dental is amazing!!!!

Nicholas Fragale

Quick and professional. Love the in house dental insurance. Have had a very good experience with Dr. Lai and his team. My family has been coming to his practice for over a year now and have been impressed with his work!

Aaliyah Aldridge

Platinum Dental is probably one of the best dental places I have ever been to. Everything is very clean and the staff is awesome. As soon as I walk in, I feel very welcomed and that alone puts a smile on my face!

Malissa R Taylor

The staff are amazing, very friendly! Dr. Lai is very comforting and knowledgeable! I couldnt have picked a better dentist to go to! So grateful for what they have done for me! Highly recommend Platinum Dental!!

Deanna Isaacs

Platinum Dental is a great dentist office the staff is very helpful and friendly. I would recommend them to anyone who is afraid of going to the dentist. I will be continuing to see them for all my dental needs.

alexgacir123

Really great care, friendly staff and make you feel welcome. Best dentist and staff I have dealt with so far. Really appreciate the honest work and have not had any problems going here for almost 4 years now.

Justus Faber

Dr. Lai and his staff have been very accommodating. He has the best hours of any dentist in Oak Harbor. Staff is super friendly. Check out his dental plan for discounted procedures. the best!

Paul McElroy

I appreciate all the help I have received during all the all the dental procedures received by Platinum Dental so far. Look forward to get all procedures finished for a new look.

Cory Michaud

the staff is very helpful. every thing is done right the first time and when you come in the go strait to the problem area and get it done. i am very happy i found my dentist.

Jennifer Holloway

Very efficient and extremely friendly staff. Everyone is very helpful and knowledgeable. And the hours are great! I would definitely recommend!

Carrie Saunders

Dr. Lai is fast and thorough at his work. He has a real sense of humor and explains in layman terms. The staff is a fun group as well. Carrie

David Bernardy

I had some caps put in and Platinum Dental was great and helpful throughout the whole process. It was a great experience even for a dentist.

Patricia Michell

i HAVE NEVER HAD GREAT EXPERIENCES AT THE DENTIST BUT THINK I HAVE HIT GOLD. GREAT SERVICE, , FLEXIBLE PAYMENT PLAN AND LOVE MY NEW SMILE

Wanda Pulu

I got two awesome crowns. The staff are so friendly and welcoming every visit. Recommend to friends and family most definitely.

Kurt McCallum

I would highly recommend this dental office to anyone of my friends and family. Great customer service and friendly staff.

Laura Pavone

The BEST dental care there is! Caring and professional staff made me feel welcome, and I left feeling great. Thanks guys!

Platinum Dental

Location

Photos 1

Reviews 42

25 most recent searches

See also other insurance companies: