Custom Comfort Air

Category:	Air Conditioning Repair Service
Address:	1821 Cottonwood School Rd, Rosenberg, TX 77471
Phone:	+1 281-342-2512
Site:	customcomfortair.com
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 37

Reviews 11

Jason McDaniel

Sometimes we make mistakes and allow it to define us. When you run a business and you make a mistake what defines you is what you do to make it right. With that said I want to give props to a local company in Rosenberg. Custom Comfort sent out a tech last week that I thought could have been more thorough. When I called to voice my displeasure the owner Richard spoke to me and apologized. I also received a small discount on the work performed. Its not the discount that impressed me the most. What impressed me is that Richard drove to my house, introduced himself to me, shook my hand and apologized to me face to face. Props are deserved and given. To be clear Custom Comfort has always done a good, solid job for me over the years. I have always found them professional and knowledgeable and my experience last week compared to getting a slow waiter at your favorite restaurant. It was nothing that would keep me from going back. I highly recommend Custom Comfort.

2000heathcliff

I have used this company since 2008 when Hurricane IKE hit in Galveston. I live in Rosenberg and the weather knocked out my electricity for two weeks due to a down wire. I contacted one of the big name companies out of Sugar land/Houston area and they told me my system was dead and I would need it replaced for a tune of approx. 8K. I contacted Custom Comfort for a 2nd opinion and the tech was able to replace a part and it only cost me $200.00. I joined their Gold club and have not once regretted it. They come check my unit twice a year and every single person I deal with from Heather and Michelle in the office to Trevor, Terry and now a new member, Tyler that come out to the house to check the unit all have been very polite, honest and truly do care about their customers. My unit is 15+ years old and went out last night. They were here this morning and I am getting a new system tomorrow. Thank you Custom Comfort Air!!! Jeanette R.

Jack Lesley

8/5/16 Custom Comfort told us that our A/C system had a leak and that we needed to replace our coils. They advised that the aluminum coils were superior to the old copper coils and persuaded us to buy the aluminum. We did so on 7/28/16 and were told the aluminum coils would be installed on 7/31/16. After numerous phone calls the coils were not scheduled to be installed until 8/3/16. Fortunately we caught the Custom Comfort employees attempting to install not the aluminum coils that were sold to us but the copper coils. These employees reported that they were told to install copper coils. The project was terminated and our original copper coils were reinstalled. A third party Lennox dealer then performed a thorough analysis of the system and found 1. The system did not have a leak 2. Our existing coils were performing well and did not need replacing and 3 The system was operating satisfactorily.

Sherri Heart

I have been so pleased with the services provided by this professionally ran company!! Their staff are so honest, hardworking and bright!! I first using them about 7 yrs ago when they replaced both my units. Their latest addition to the staff (that I have meet anyway), David is so very bright and did a great job troubleshooting and repairing my drain pan problem. I will request him every time!

Clara Browning

Thank you so much Terry for your work here today. Not often you run into a technician who volunteers to do an extra job on a call. I have done business with Custom Comfort for about 35 years and you are one of the very nicest. You have certainly "paid it forward" today. Your employer should be very proud of you.

Delores Garcia

My central unit stopped working Wednesday morning and I was able to schedule a service call the same day. I was impressed with the technician, Terry. He is knowledgeable, personable, and went right to work locating the problem with the unit. The office staff is also always friendly and helpful.

lynn mcgill

The crew they sent was polite and professional.. completed the job in 1 day and left the area cleaner than when they started.. everyone in the office is also polite and professional and always focused on the customer .. i would recommend this company to anyone .. Thank You all so much

josh hicks

Maintenance program is not worth the money. They just look at the unit and do no maintenance, two weeks after a "service" my pan overflowed. They refuse to take responsibility and charged me more to correct their mistake. Very expensive, especially for the low quality work.

H B

Had a small issue that was fixed promptly and efficiently. Super friendly staff and I would recommend them to anyone. Thank you for being one of the few good and honest companies.

Mrs Mc morris

Love, love, love this company. They are very professional and knowledgeable. Everything was thoroughly explained. Your home is left nice and clean.

Bahn Seibold

Great staff over there at Custom Comfort!