|1850 Midway Ln, Smyrna, TN 37167
|8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed
Went Online for a (Fast/Easy) exchange. it has been more than a week. i havent recieved my replacement phone also cant track order on website. when i called i sat on the phone multiple times to than be hung up on. Stopped ringing to talk to customer service just went silent. I contacted Asurion With A different address since was shipped to a previous address but my order was still Returned to Asurion. A representative on the website had me waiting for 15min to explain that she couldnt help me an i needed an call for assistance. so i called. on hold the lady insists going online to file a claim is the quickest easiest way to go about a claim. which it was not. they told me to call. finally i spoke with a helpfull representative after being re routed 3x. now my phone claim has been 2+ weeks ot should only be 3-4 days to arrive. 3wks is far from 24hrs. but ill just be happy to get my working phone.
Asurion sent the wrong, incompatible car phone charger and wrong handset not once but twice after promising to send out the correct parcel both times. Contacted customer service both times regarding the flap. Dodged responsibility in a snide manner and told us to just deal with it. We were not pleased with the service even though the wrong items were next day shipped.
Most frustrating experience ever with something I pay way too much each month to insure and I heard phones replaced w all my monthly payments are poorly refurbished phones.... not new ones! Getting the make , model, and serial numbers off a lost phone is a hassle and then company never got fax even though it said received from my end. Too many steps to submit a claim.
I called late in the day and a replacement was delivered the next afternoon. i had to call Verizon Support to manage thru the setup procedure. More explicit instructions might help us lay people muddle thru setting up the replacement. Over all I am very satisfied with the level of service and promptness received from Asurion.
I received the replacement phones quickly, which was the next day. But the first two replacement phones had the identical problem, which was the speaker phone not working properly. People on the other could not hear me. The second exact replacement had the same problem. That was a little discouraging.
I had my doubts about dealing with another electronic device insurance company at first. Asurion reps. We’re nice and understanding then on top of that, shipped my new device on the same day I called. Now that’s going above and beyond and I was truly happy. “ASURION, YOU ROCK!
Aside from having to pay the deductible, which is always the rude reality check of insurance, the process was painless, fast and simple. I received the replacement device incredibly fast, the next day. The experience definitely made having the insurance worth it.
Very fast and helpful. Received an excellent quality "refurbished" phone of the same model that I had lost. I just regret not backing my phone up properly to get back on track faster. I could not have been happier with my experience with Asurion. Thank you!
I was totally blown away with the excellent service from Asurion! It has been so well worthwhile to have the insurance on my phone. I had my new replacement phone within 24 hours - and that was over the weekend!
Nate and Maria at the Verizon store on Northern and Pueblo Blvd in Pueblo, CO were exceptional in helping get my phone functioning, especially getting wi-fi. I am very grateful to them.
Smooth as glass. Great company. I have dealt with Asurion before. My computer is also covered. Friendly, professional, think outside the box people to try to get your problem solved!!
The transaction went well. The only problem was the delivery was not left at the office as instructed and my neighbor got my package and it was awhile before I got it. Thank you
Your website is an unmitigated disaster. One of the worst I have every experienced, like it was designed to keep people from making claims. But your call center was outstanding
Awsome job and very fast hope to not have to do it again , ill keep it up away from my ameri an bulldog . Great company to work with i give you people a 10 all around thank you.
Very quick process to cover the theft of my phone. Very happy with the results. The people I spoke to on the phone were very knowledgeable and helped me through this process.
Replacing my phone was a no hassle experience. Customer service was helpful and kept me informed as to when the new phone would arrive. I am so glad that I had insurance.
sucks im still paying for a brand new phone when the insurance company sends you a refurbished phone you have to pay additional 100$ for.. but thats the way it works..
I lost my iPhone 4. Pleasantly surprised how fast and the process was from filing the claim to delivery. I was even able to get a fancy new iPhone 5s. Kudos Asurion.
My original claim was denied. After calling anf speaking with a rep, my claim was back on and my new phone was ensure to me. The rep was very nice and very helpful.
Was told I would have my phone next day. 24 hours later my phone has not shipped out and cannot be promised now I will even get it till monday. Claim made wednesday.
Wow all the reviews are 5 stars. Easy to tell why... Camille (1163029) turned around a bad call and made it a great call. Your service is 2nd to none. Thank you!!!
Thank you for making the claim process so effective, easy and fast. But mostly thank you for having my replacement device to me in one day :) don’t ever change!
The representative on the phone was pleasant and very helpful. Everything was explained clearly and my replacement phone was delivered on time and as promised.
The service and turnaround time was great, the instructions on backing up your old phone and reloading all of the data to the new phone was not very clear.
Matt Van Hoy
Asurion was great! I got my phone within 24 hours and their customer was really outstanding. Thank you Asurion for giving me a new replacement Iphone 7.
I was one of the unlucky ones that bought an Apple 6s with charging port troubles. I went online and filed a claim and had a replacement fast and easy.
Very good service have use them in the past will always use them in the future quality customer service turns in the quality products thank you again
Had my phone replaced and shipped in less than twenty-four hours. What an unusual, yet unbelievable and outstanding performance by the company.
Your company was extremely helpful. Service was great and the experience was awesome. It was great to have my new phone so quickly. Thanks.
This whole process was very easy once I called in. The online was not very smooth but Asurion representative that helped was WONDERFUL.
Sent my watch in because the seal was leaking and had water in it they fixed it fast and sent it back fast thank you Asurion
The process was quick and easy to do. I received my replacement the next day and filing my claim and paying the deductible.
The process to complete my order and receive a refurbished phone was fast. I liked the timelines and the easy directions.
My phone came in the next day and I was very satisfied. Definitely glad i got insurance on my phone though this company!
great as usual. I had to use you twice in about 6 weeks and both experiences were wonderful. Keep up the good work.
They will literally not pick up their telephone. Wtf for an national insurance company? Would zero star if I could.
Amazing customer service. Received my new Essential phone literally within 24 hours of breaking my old one.
Excellent work environment and Quality customer satisfaction based on Exceptional service. Thumbs up!
Great service. Called to file claim and phone arrived next day with prepaid phone return package.
Very good and attentive and quick
The Asurion customer representative was very professional and very quickly resolved my problem.
It was incredibly easy to file the claim, and my replacement phone came next day. Life saver!!!
Very fast and efficient, I would not consider going anywhere else for cell phone insurance.
Entire process took less than 48 hours. It was quick, simple, and efficient. Great service.
My service with asurion was great because it was fast and easy getting a replacement phone.
Steve Mary Algya
When we had to make a claim recently we received prompt service and friendly technicians.
Fast efficient and well worth the investment to protect our now very expensive devices!
tech was very expeditious and kind. Received resolutionwithin 24 hours. Very pleased.
They sent me my phone very very quickly and everything was easy to do and organized.
Wasnt expecting the $200 deductible but the phone was here quick, works fine so far
Very smooth transaction.......next day replacement phone arrived as promised......
My second replacement in a month. Never had a clam then bam! They were fabulous.
Thank you for your prompt response and timeliness in replacing my damaged phone.
My new phone came quickly and we had no problems with Asurion! They were prompt.
I received not only a replacement but also an upgrade two days after my claim
Phone stolen on Thursday afternoon, new phone arrived Saturday before noon.
Replacement happened over night! The whole process was seamless! Thank you!
The service was fast and instructions were clear. Pretty expensive though.
Thank you for your fast turn around on the new phone, it was great!!!!
Very Prompt, Professional and Delivered Early the Next Morning !!
Easy to complete claim on website--phone delivered the next day!
Very good experience. Sons phone stolen had new one next day.
Filed the claim our replacement phone was here the next day!
Quick delivery of replacement phone. Daughter very pleased.
Very prompt and easy to deal with. Glad we purchased this.
Very easy to work with and everything was on time. Thanks!
Everything was great but the helper in the "online chat."
I received my devise the next day. Everything went well.
Reginald A. Felder
My claim was handled quickly, and to my satisfaction.
No hassle and made the replacement of my device easy
Absolutely awesome as always thanks a lot God bless
Quickest and easiest claim process I can think of!
Replacement phone arrived quickly and works great.
do not work here full of lies and brown nosers
Right on time and no issues with the phone!!
Great fast received my new phone next day!!
They care for my needs got in the next day
very nice service and quick replacement
Very satisfactory. Thank you very much
Very prompt, straightforward service.
No problem everything went smoothly
Fast, great customer service! !
Super fast! Much appreciated!!
2nd phone is working excellent
Very good turn around time. A+
It was very very exceptional.
Perfect from start to finish.
Fast shipping! Great service!
My experience was very good.
Quick & easy! Great job guys
Easy, efficient, and fast.
Excellent and fast service
Friendly fast service!!!
Perfect, quick service!
Work environment sucks
Great would use again
best services of all
Very easy very quick
Great place to work!
Very fast service!
It was great. Thx
fast and painless
quick turn around
fast and friendly
One day delivery
Quick and easy
Fast and easy.