Embrace Pet Insurance

Category:	Insurance Agency
Address:	4530 Richmond Rd, Cleveland, OH 44128, USA
Phone:	+1 800-511-9172
Site:	embracepetinsurance.com
Rating:	4.3
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 9AM–1PM Closed

Location

Photos 100

Reviews 33

Christian M.

Thank you, Embrace. The medical insurance I have on my cats has allowed me to provide the best care for my cats without worrying about it breaking me financially. I have four cats insured with Embrace. One cat had a bladder stone that had to be surgically removed. I have one with pancreatic insufficiency and kidney disease. My third cat also has kidney disease. (Lab work has to be done 2-4 times a year to monitor their kidney function.) My last cat is 8 and has not needed to use his policy, but I keep it for the piece of mind. Your customer service representatives are always friendly. It is easy to submit a claim, and it usually takes 7-10 days for the money to be deposited in my bank account. I am extremely satisfied with your service, and I have no doubt I will Embrace all future pets.

Alejandro Mendez

Got Embrace a couple months back , I was paying on time,on the second month had to take my pet to the vet ,used embrace claim form for reimbursement, sent the paperwork on/about 26-28/09/17 and now is 23/10/17 and they haven’t made a decision yet on mi claim. UNBELIEVABLE contacted them a couple times after 15 business days, cause that’s their deadline to come up with a solution, but they told me they were waiting for mi pets medical history.is just a one year old pet so there was not much history I have only visited two veterinarians(3-4 visits on both)BOTTOM LINE “EMBRACE NOT FOR ME” WOULD NOT RECOMMEND EMBRACE TO A FRIEND. Policy # EP0015-6603 rather to save the money instead of get ripped from scammers.

Stevana Gosbee

Embrace has been wonderful! Unfortunately, I lost my Great Dane who was hospitalized. The bill for his 2 1/2 day hospital stay was over $7,000. Embrace quickly reimbursed me $5,100 (I set up a high deductible plan to keep the monthly premium low). After the claim was approved I received a check in the mail within a couple of days. They were very compassionate and wonderful. They did request all of his previous medical records and pre-existing conditions were not covered which is understandable and expected. The kind staff and financial assistance made this very difficult time much easier. I highly recommend Embrace and will be sure to use them with my future companions.

Cullen Hicks

We have used this company to insure our beloved Tucker for several years. During that time, he did have several health concerns for which we submitted claims. Embrace was prompt in processing these claims and very professional. When our sweet Tucker passed last week, Embrace has been exemplary in their care and thoughtfulness during this difficult time. We feel personally cared for and this was above and beyond what we expected. When we have have passed through this painful period, and hopefully have another dog, we will not hesitate to use Embrace again.

Rue Chagoll

In the course of preparing my claim, twice I had occasion to phone Embrace reps with questions. The staff members who I spoke with were both very courteous and knowledgeable. My pre-approval was processed within 72 hours of submission. My final claim was processed within 5 days and my reimbursement check in hand within a 8 days. The reimbursement amount was exactly as I had anticipated per my reading of the policy. I give my highest recommendation to Embrace Pet Insurance!!

Jenaya Carman

I am beyond pleased with Embrace. They have pulled through for me during a really rough time. The email they sent in a response to my preapproval for a procedure my dog desperately needs said it would take 10-15 days to process but I explained it was an emergency and they got me preapproved in 2 days. Everytime I have ever called them they were very helpful and compassionate. So pleased with this company! If only human insurance operated like this! Thank you Embrace!

Dinah Sutton

Embrace Insurance was the best decision I made when Our latest rescue kitty came into our lives in 2015. My Vet submits the claim forms, and the money from Embrace is in my account quickly. I loved that they pay for Acupuncture and holistic treatments just as conventional. I am able to get the blood work and acupuncture done to help Malee with her seasonal and environmental allergies. Thanks, Embrace, for helping me to help my precious Malee.

Greg Berry

Embrace has been excellent to us. I spent a few years thankfully not needing the coverage but when it was eventually needed, Embrace was, and continues to be, there for us. It really helps avoid the hard decision when it comes to the care of our pup by taking a lot of the financial burden out of the equation when deciding what route to take with specialty care. I highly recommend Embrace to anybody who is interested in insuring their pet.

Cindy Conway

Embrace has insured my Labrador Retriever for many years and has reimbursed me for a couple of minor surgeries (growth removals). Most recently, they reimbursed me for some X-Rays and biopsies. They were very fast to handle the claim and fulfilled the policy exactly as agreed with no issues. I highly recommend them! Just get your dog insured early and keep them insured because there are pre-existing condition clauses with pet insurance.

Jennifer McGovern

Our 6 month old bulldog swallowed a toy bear and needed emergency surgery. The surgery was very expensive but knowing we had Embrace Insurance kept our minds at ease financially so we could just focus on helping our dog heal. We got a reimbursement check very quickly and I really liked that I could get updates on line about the claim. Our dog is now over a year old and very healthy. I recommend Embrace to all new puppy parents.

Aruna Joshi

On the surface the policy looks good but like many other reviewers have noted, when it comes to covering supposedly "pre-existing conditions" like a benign lipoma that was retested and was still benign, they did not cover. They added all kinds of exclusions and as a result, I hardly got any reimbursement. Only go for this policy if your pet is very young but then it may not be worth it since you will end up just paying premiums!

Bette Getty

On the recommendation of a veterinary assistant whose dog is insured through Embrace Pet Insurance, we made a decision to enroll our Labrador puppy. We intend to renew the policy in September of 2014, as this insurance company has been excellent in processing and paying claims. We are very pleased with Embrace Pet Insurance in every respect, and would not hesitate to recommend this insurance company to other dog owners.

Judy Kay

Embrace is an amazing Pet Insurance company! They offer a wide range of options and policies to choose from, provide top-notch customer service, pay claims in a very timely manner, and genuinely care about your pet! When my Bloodhound passed away, they sent a sympathy card, and lit a candle in his name. Very touching. Embrace is a great example of how other companies should be running their businesses.

Kathy Collings

I have insured my two current cats and the one previous cat with these people. They help me pick the right plan by promptly answering my questions. I have had well and straight I sunsurance plans eith Embrace.Their forms are easy and the people process them quickly. I have even had a cat with serious and fatal cancer. All my claims are processed quickly and I accurately. I recommend this company highly.

Cheryl A

LOVE, LOVE, LOVE Embrace Pet Insurance. I have had it for over 2 years now and it has been great!! I have the Wellness and the major medical and I have used the WELLNESS each year for each one of my fur babies. IT has been great. Thankfully I have not had to use the major medical but it is there if needed. They are quick to respond and are super friendly. Best Investment yet for my dogs.

Megan Atashroo

Embrace has been incredible to work with! We had the scare of finding out our dog had a cancerous mass only 3 days after we had finally signed up for pet insurance. It was a relief to know that the treatment was covered thanks to the Embrace pre approval process and reimbursement was quick and easy. Really glad we didnt delay finally signing our family pet up for this invaluable benefit!

Nicholas Graber

DO NOT USE FOR RESCUES. There is no way to know the full state of the pet you are about to receive and the waiting periods and what they considered "pre-existing" is their way to keep from helping you out as a paying client if your pet gets sick in transport or just from being around other pets as you have him or her. You will be left on the hook for all the bills from the vet.

Plain Truth

Would not recommend. They used to process claims quickly and effectively, after the new Underwriters, the personal touch & quick fair processing & reimbursement of claims is no more. One of my pets claims was for a malignancy removal they denied the portion that covered the anesthesia etc, . per there decision my pet should have been wide awake during the painful procedure.

Brenda Coston

Recently, when my cat, Baby, had to have dental surgery, Embrace was right there to help. Joey, one of the Embrace agents, advised me about my insurance and helped me understand what my coverage would do for my pet. In the end, Embrace covered much more than I anticipated with this hige vet bill, and I am most grateful for that! Thank you Embrace--thank you--Joey!

Sarah Faye Hansen

Embrace is amazing and really helps Military families! They reimbursed us within 2 days of putting in all our information, which was so easy! Any time I call I never have any problems and everyone I speak with is so helpful. The price for insurance is flexible and you can change it however you like, this makes it so easy and works with my budget however I need it to.

Kelsey Bantz

I purchased pet insurance as many of my friends have experienced illness and accidents without. After research, Embrace was clearly the best choice. I recently got my pup spayed, submitted the claim the same day and just heard back that everything was covered under the wellness add on. Thats less than a week! A direct deposit will be given within 2 days. How great!

Kathy Grimes

Pet insurance is not cheap, but it is better than paying big medical bills for your pet. Embrace is one of the few companies that pay a percentage of Vet bills instead of a flat amount per treatment. The difference can be substantial for a major illness or injury. Pay attention to the details regarding coverage when comparing insurance plans.

Joyce Gauthier

I have been with Embrace for two years. Their customer service has been exceptional, email questions are answered quickly and telephone calls are handled professionally and efficiently. One of my dogs recently had CCL surgery and Embrace have handled my questions and my claims effectively and efficiently.

Lee Ann Mitchell

Embrace Pet Insurance has been great to work with. All the representatives I have talked to have been very friendly and helpful. It is nice to know we are covered when our dogs have problems. If you are looking for insurance on your pet- I would highly recommend them.

Taylor Mack

We recently lost our sweet girl. My husband called to cancel our pet insurance. He said they were incredibly kind on the phone, but the biggest thing was today. Today I came home to a card from them and very thoughtful, beautiful messages from several people.

Analiese Garling

Caring people, well organized and efficient. They always take the time to answer your questions and are genuinely willing to help. All aspects of my claim was handled professionally and in a very timely manner. Choosing Embrace was a great decision.

Mark F

I have been treating my greyhound for the past 4 months after a diagnosis of Osteosarcoma (bone cancer). ALL of my dealings with Embrace have been excellent. I will recommend Embrace to all of my greyhound friends, and to all pet owners.

Valerie Schmidt

I have Friends that have other Pet Insurances and they do not get the grate coverage that I get. I would not change for the world. I receive my check with in a week of putting forth my pets wellness clams. love Embrace. Valerie Schmidt

Michael Lubskiy

Waist of money, take forever to process your claim only to deny you any compensation for the vet bill. Everything either falls under pre-existing condition or just plain not covered. Filed 3 different claims and was denied all 3.

Liz Holzer

One of the best decisions I have ever made was to purchase pet insurance through Embrace. I researched them all and they have lived up to their ratings and reviews. Prompt and friendly. Will never be without them!!

Kimberly Schmitz

So far I have been more than pleased with Embrace Pet Insurance. My claims have always been processed quickly and the customer service is exceptional when you have any questions. They really are there to help.

Hope Barwig

I recommend Embrace to all of my friends and family members that have pets as it has been beneficial in our fight against cancer for one of our dogs. The staff is extremely friendly and helpful.

Sanjay Thumati

I submitted a wellness claim last week and I received a full approval within couple of days. Really good customer experience! Sign-up process was also really simple.

Embrace Pet Insurance

Location

Photos 100

Reviews 33

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