ARS/Rescue Rooter Wilmington

Category:	HVAC Contractor
Address:	200 N Green Meadows Dr a, Wilmington, NC 28405, USA
Phone:	+1 910-799-8810
Site:	arswilmington.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 24

Reviews 21

James Ponzi

Let me say first, ARS has OUTSTANDING customer service and hospitality which is a big deal for me. So often here in eastern NC companies have horrendous customer service and make the customer feel unappreciated during the process. This is not the case with ARS. When my heat pump fan stopped working suddenly during one of the hottest days of the summer I started contacting A/C repair companies immediately because the inside temperature of my house had risen to almost 90 degrees during the day and I have children and pets. Long story short, this was not the first company I contacted, they were actually the fourth. The first three told me that they would have a service technician to my house within a few hours and that they would call me back however, that never happened. After those three experiences, I found this company through home advisor and called them around 6:00 pm not expecting to actually get any real help. I was completely wrong, they were quick and courteous on the phone, taking down all of the details of my problem and my contact information and also said they would have a technician out at my house the same night. The tech called me about 30 minutes before he arrived to let me know he was on his way. He was polite, courteous, and used shoe covers when walking through my home. He quickly diagnosed the problem, explained to me what the problem was exactly, gave me an accurate quote for repairs, and made the repairs quickly. From the time he arrived until the time he left was a little over an hour and my A/C has been working great since. I was so impressed with the level of customer service from ARS that I signed up for a service plan with them and will only be calling ARS in the future should I have anymore A/C problems. Well done ARS, you have gained a loyal customer and I will be spreading your contact information to everyone I know.

Jeffrey Kurkowski

The experience in getting our new heat pump started by calling Home Depot who quickly put us in contact with ARS. Vaughn the Sales rep came promptly and was very knowledgable of the process and had the resources to size the unit for the house (even able to get my house floor plan from the county (New Hanover). He gave me three Carrier options and clearly explained the differences. After getting estimates from comparable competition, we decided to go with ARS for several reasons. They provide "in writing" several installation and (after installation) service commitments (talk is cheap). After researching the Trane and Carrier units themselves, it was obvious the are comparable, but the Carriers are a bit more efficient (but you will pay a bit more as well). In our case, ARS came in slightly higher than the competition, but we gladly paid a bit extra due to service commitments, annual maintenance where they come two times a year versus one from the competition as well as them providing an additional 190.00 USD rebate (on TOP of the 300 Rebates they help you get from your energy provider) to go through and re-tape all of the ductwork. On installation day, it was more of the same. Good communications from the Installation team, spoken and in writing. Care for your home, indoor and out, and a quality installation. Kent and his partner worked through lunch until completion. The Carrier Unit itself slightly exceeds our expectations in the quality and features of the Infinity two stage compressor model we purchased. Well made and quiet as well. Thank you Vaughn, Kent and team and ARS for making us confident we made the right product and service company decision for this major home expense that is an important one in this area of the country.

Cheryl Shavel

Randy was an excellent, professional technician who was very thorough. A problem with our system was detected and he patiently and knowledgeably explained the issue and explained our options. He has 31 years of experience and it shows! We had total confidence in Randy and the ARS team behind him. Many thanks, Randy, for discovering the problem before we were inconvenienced. George came out the same day to review what ARS could do to resolve the issue. Based on his extensive experience and knowledge, George helped us assess the systems ARS recommended and we ended up making a decision to replace the defective unit as well as our whole house HVAC unit at the same time. Astounding us, the install crew was at our home the next morning and completed the install in one day. Kent and the team were polite, professional, knowledgeable and very customer focused. Their number one objective was clear - they wanted us happy. We are. It is a pleasure doing business with ARS Wilmington!

Anthony Gentile

The absolute worst equipment I have ever had. 3 years ago I had this brand new system installed and I have been through numerous thermostats because they went bad and now today the motor is fried? How is a 3 year motor fried already? I have a 4 year old, a 11 month old and my wife is pregnant, sitting in this boiling house because your equipment is the absolute worst. I just had a maintenance check done 3 months ago and was told everything looks great. Not only we have to suffer from this heat but I paid 6k for your bad equipment and now another 400 dollars for a new motor which am told might not come in until next week. Your company is a joke along with your equipment! I will never recommend your company to anyone!

kevin baucom

The technician came out and told me my compressor was shot and recommended a new unit. The quote was for $6,000 plus. I called another vendor for a second quote and found out the unit could be fixed for $300. As far as I am concerned, these guys stole the $99 service charge from me. UPDATE - ARS did contact me and we discussed the situation. We now appreciate each others position. I have updated from 1 star to 3, mainly because they did make a mistake with the diagnosis, and I could have spent thousands of dollars had I not taken the time to get another vendor to take a look.

Tyler Gibbs

Will be my go to company in Wilmington. We were desperate to get our AC fixed asap and I called about 7 different companies. All had 2-3 day waits being the busy season. Called this company and they got me an appointment that day. I do wish the window of appointment was a little slimmer. 2-6pm was a little wide but they do give you a 45 min heads up which is plenty. My tech kristopher was great. Came in and got right to work. Was able to identify the problem and fix it within maybe 20-30 min. Also gave me some tips to cool the house better/faster with it being a "zone" unit.

Sig Outdoors

I have had reoccurring issues and every time they come out it "oh this will fix it" and it never does. One guy came out late at night and used my shop vacuum to clean out the pipe without asking if it was a wet vac or not, then proceeded to bum a smoke from me. The manager got involved and said the new pump they put on the unit would fix the problems. Well a few weeks later I am waiting for a tech to come out and fix the same problem again. Horriable company with no solution in end sight. Find someone else to do your hvac.

LARINDA KIMBALL

Colin was very professional and knowledgeable. He answered all of our questions and cleaned up any mess that occurred while he was doing his complete inspection of our system. Then he explained the maintenance plan and how it could benefit us. Since we are on a fixed income we cannot take on another bill at this time, but we were impressed with what Colin said we could do to prolong the life of our system. We are considering the options that he spelled out for us. Thank you for the good service!

Charlie Conti

ARS replaced our heat and air system about two years ago, and we have been very satisfied with their installation and service to date. Technician Michael B. was sent out for winter, and then again this Spring for routine preventative maintenance service. Michael was through in checking over the system, and has been very helpful in recommending necessary preventative maintenance measures , that helped to solve issues dealing with our climate and location. Charles & Veda Conti

Todd Fischer

Service Tech Michael B provided fantastic service. Arrived right on time, not only was the original issue resolved, he also took care of another potential issue in order to prevent a failure down the road. Michael B also helped me avoid having to changing a thermostat by taking the time to explain the different options on the unit and how I can use it for what I need without replacing it, much appreciated! Great Communication and Excellent Customer Service.

Barbara Buchanan

Chris arrived promptly at the pre-set time. He worked efficiently, but took the time to explain to me what was being done as work progressed. When it was necessary for him to replace a pipe, he showed me the old one that he had removed and had me look at the completed work. He did the work neatly and swept up when he was finished. He was extremely pleasant and proficient. I am very happy that I decided to contract with ARS for my hvac service needs.

James Delawder

Vaughn explained what was entailed in replacing my old heating and air conditioning system. He answered my questions by phone and email. he was very polite and explained things for a person who was not extremely knowledgeable with the system. Danny installed the new system. He was prompt, efficient, and came up with an idea that prevented removing the molding around the door to the attic to install the new air handler.

Linda Mack

Kyle did and excellent job along with his assistant.They worked in a timely fashion and communicated with me all the things they were doing.Also they made sure that the area was left without any debris.He also went over all paperwork before leaving and I was able to ask questions without feeling like they dumb questions.Kyle assured me that a representative would be contacting me and following up with me soon.

Helen S

They get in your house, from Home Depot , pretending that they doing inspection. Tell you that you need to install expensive parts , charge you 2 times more than other honest companies ( and you never will know if you even needed this service and if it was done) and also trying to milk you as long as they can . The policy is to SELL whatever they can. Stay away from them!

Randy Brown

Micheal B was very professional and courteous. First thing, he introduced himself, put on his "booties", inspected inside air handler, etc. When he finished, he went to the outside unit and inspected, tested, & sprayed/washed the coils. He did a great job, reported to us the unit was in great shape, no issues, could foresee no issues. Just a very pleasant person.

Dee W

Jim G from ARS Wilmington showed up at my door within an hour of me calling for an A/C repair. He was very courteous and knowledgeable. He explained what was wrong and what I needed to have done to fix the problem now and what I would need to have done up the road from now because frankly my unit is quite old. Thanks Jim G Dawn Wadsworth

Beverly Holland

ARS personnel are very courteous and professional. Kenzie and Kristofer explained in detail everything that needed to be done. Though I did feel the price of the work was overpriced, I felt comfortable enough for them to do the job. After being screwed over by previous AC companies I would recommend ARS to do all of my heating and air issues.

Lester Jones

Gavin appeared very knowledgeable and proficient in the operation and mechanics of Air Condition Systems. He was very thorough in his work and presented himself in a very professional manner. He found problems with my systems that should have been detected during my spring inspection. Thanks Gavin for a JOB WELL DONE!

Ridge Turner

Called ahead and was right on time. Took time to explain a faulty water detector and repaired it. Explained how the sector prevents big problems and why ours was not up to snuff. Even let my 4 year old watch some of his work. Super nice and thorough. Thanks ARS! Your yearly maintenance package is well worth it!

Chris Dunbar

They performed a ton of expensive repairs on a really old system before giving me a warning about the amount. If I had it to do over I would have had them remove their parts and leave. Also, a condensation line that they supposedly repaired leaked within a hour. I would never use them again.

Susie Ballangee

Jim G was sent to rescue me from my air conditioner which was leaking water from the discharge pipes. He found the problem, which was a blockage in both pipes and immediately fixed it. He was very professional and quickly responded with the solution. All is working well now! Thanks Jim!!!

ARS/Rescue Rooter Wilmington

Location

Photos 24

Reviews 21

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