NJ FamilyCare

Category:	Health Insurance Agency
Address:	100 American Metro Blvd, Hamilton Township, NJ 08619
Phone:	+1 800-701-0710
Site:	njfamilycare.org
Rating:	1.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 3

Reviews 57

Michael Sullivan

Another 5 Stars for Kia at the 60 Park Place Newark location. I first applied a year ago after being laid off from my job. I was turned down because my unemployment benefits were more than the amount to be admitted into the program. I re-applied this December by phone since I have not found work and needed health benefits. I asked the person on the phone what I should do to be proactive while my application was being processed, I was told to look over the plans on the NJ Family Care website to learn more about the program. I was then told that I would receive documents in the mail. The normal processing time is supposed to be 30-45 days.After reading many horrible reviews, I decided to call in to check on the application. I can`t say I was shocked when I found out the new application was not even in the system. The only 5 star Google review for the NJ Family Care agency mentioned a worker at the Newark location named Kia. I went in person to the Newark location and was lucky enough to have Kia take care of my application. She was very Caring & Efficient. I was in and out in under 10 minutes and finally felt that everything is going to be OK. As far as I`m concerned Kia should be in charge of the entire program !!!

Samantha Davison

Never really had a problem with nj family care. But I think its so much better to go in person to apply and hand in all your paper work. I filled out an application online I waited for way more than the 30-45 day waiting period. I finally decided to call and they did not have it in the system, luckily I kept the confirmation number and they put my application in the system. I kept calling every week to make sure. I called this week and they said they sent my approval letter out. This whole process took almost 5 months and i filled out an application 3 weeks before my insurance expired. Luckily i didnt need to go to the doctors right away, i would of been highly upset and this review would of been a 1 star. Usually I always go in person its better. (Dont forget to keep track of when its time to renew so it wont be any confusion)

Lala Bek

Simply put the WORST customer service EVER! I have never come across so many incompetent and rude people in my life. Its not even FREE! It makes you feel terrible that you are not even making that much that you "qualify" for state funded health insurance that is not even that cheap to begin with. Every month the premiums do add up and on top of it mine was on review so they can refund me and they kept messing up, no one could ever fix the original problem to the point I honestly gave up hope and gave up on this whole system. Needless to say they kept my over paid money and I can not begin to express my frustration with this whole whatever they are. I simply HATE them. Ignorant, incompetent Bafoons work here who like to hang up on those that need health insurance for their children.

Resumes 2

Awful. My 45 days of waiting came & went with no response. I called, spoke with a so called rep, who by mistake while talking to me pressed delete on my file. Like an immoral geek, he said sorry, I must ask of you to reapply, due to no fault of your own. He said he would mark it as speed application. It is now 44 days later, after reapplication and still no response!! As for the amount of stars, the number is NEGATIVE 45 + NEGATIVE 44

Michael Herkert

Worst run Gov Program that I have had the displeasure to have to deal with. They dont seem to be able to do their job. 3 times over months I have had too call and wait on hold for them to send me important information. They keep saying they have sent it but it never arrives and no one can help me. I have gone to my state legislator and the head of health and human services to no resolution yet.

stephanie hernandez

Called several times, was on hold for over 40 mins got disconnected. One woman I spoke with had a nasty attitude and hung up phone did not help me at all. Not how you treat someone especially when they are pregnant... They really need to hire people who know what they are doing instead of having people in a run around.

Kole Coepl

Tamara Brown was my case manager. She is the Rudest, most incompetent person I have ever come across. She made things so difficult for me, on several occasions she even mocked me and laughed at my misfortunes. I feel sorry for anyone who has to deal with her. She should be fired

Brandon Malki

if they do not respond in a certain period of time, send a certified mail, keep the receipt, and if they refuse to contact you then, well, the state is officially neglecting you and puts them as liable people. USE CERTIFIED MAIL AND MAKE COPIES AND KEEP EVERY CORRESPONDENCE.

Renny Bunz

horrible customer service everytime I call... Agents give incorrect information and when you call back you get diff info. Terrible i blame the training!!!!!!! Not to mention it takes forever to get a live agent because your calls are constantly disconnected.

Christina Leuci

Their phone system is crappy, I requested to speak with an actual person and was dis-connected due to it not being a valid phone number at least ten times before success. Alexis, the technical help, was very nice and she terminated my policy immediately.

Jaquallie Oberman

They deserve NO STARS - Just Awful - typical. 3 months later.. after waiting 3 months for health insurance - still no answer. I call everyday and get no where. No one knows anything and no one does anything - Its like calling the Twilight Zone.

Yitzhak Kornbluth

I had need to contact them due to incompetence; however, the incompetence was primarily on the part of the HMO, rather than them. They get a 3 (they could have done a better job avoiding the problem in the first place); the HMOs get a -5.

Amy C

Worse Customer services you can get! Got no answer from them after waiting for a long time...... Called again, waited for 30 minutes...then the office closed (5:00pm).... Hated it.......They do not deserve even "one star"

Laurie Decket

they calculated my income completely wrong, I make WAY less than what they stated. I think they counted my bi-weekly paycheck as an every week check. I wish I made that much!! Now I have to do this process all over again.

Danielle Panzer

It took over a hour and nobody still answered the phone worse service ever and they are to be open until 8pm this is the 3rd time I called they need people there that wanna answer the phone and want to work.

Deividas Jeskevicius

The worst customer service I have ever had. I applied and 3 weeks later called to check on the application status and they told me that they lost my application. Called again and they kept hanging up on me.

Gregory Trench

Worst customer service I have ever dealt with. They do not want to do anythinggg to help you and will just speak nonsense till you either hang up in frustration or just get tired of dealing with them

Larry Glover

This can not be real. This by far is the WORST program I have experience. STAY AWAY FROM FAMILY CARE, HEED THE WARNING. NO BODY KNOWS what they are doing. IN case I did not mention this, STAY AWAY.

sunnydayzie 1

If you can get a rep, they can actually help. I finally hit the number for billing and I got someone who was knowledgeable. Any other number you hit will not get you a rep, just a hang up.

Wes Jones

they lost my stuff and tryed to blame it on me but a fax never lies and now bc of it i have no health care and have to wait almost two month and i have tore legament in my ankle worst ever

Dinaya Hill

Was told Tasha Grant was going to call me back the next day. Havent heard from her yet!. Its a shame how these uneducated people can work for ab insurance comapny.

Cindy Martinez

Helpful if you have patience with the rep. I called a couple of times for different information and got someone on the phone within 2 minutes.

Killy Pumpkin

I like how you try to call them and it disconnects you over and over again. They turly give zero you know what’s. Absolute worst.

Danielle Halley

I can not even explain how horrible NJ FAMILY CARE IS!!!! What you do to your customers is a disgrace. Not even worth a 1 star....

Taz

Terrible people. Called them 20 times and when they finally answered, they put me on hold and then hung up. Very disappointed

Dziobek

The worst, lazy, incompetet ill willed stuff I ever encoutered in my life. How they keep their job is beyond me.

Amy Lang

AWFUL!! I need to get on and update my information and any way to do so with a live person I get disconnected!

Kevin Rubin

I keep trying to call this number and they keep saying that this number is undefined number for zyrox.

"your number cannot be completed as dialed". i hit 0 in the automated system for an operator. wtf

Mike S Smith

Horrible customer service and the women have the worst attitude problems. Avoid calling them!

R Financial

It should not get one star. Customer service is the worst! They are very unprofessional!

Desirae Podolsky

horrible customer service, called 5 times for same issue, they should allow no starssss

Cap c

6 months! Time I had to wait to be put back on do to an admitted error on their part.

Lisa Throckmorton

Had to renew in Sept 2015 took them 6 mos to tell me NO! and I work PT 25 hrs a week.

Prasenjit Datta

Horrible! No one ever answer. Even if they answer, they hang up before listening

Marlin Dejesus

I keep calling and no answer. First call i made they picked up and hanged up.

Ahsan Khurshid

worst customer service ever had to wait 30 minutes to talk to someone

R Wadhwa

I called 8 times and they hung up on me without a word each time.

Jesse A

The whole staff needs to get fired! Incompetent morons!

Cassie Wendlocher

Only giving one star because zero was not an option

isaac ponte

Typical government run bureaucratic mismanagement.

christina courageux

I ahte them so much so rude and disrespectful

Spring Limo

These staff has no idea what they are doing

Alexey Novikov

Very rude person who answers a phone

JENNIFER LUNA

So far best customer service so far.

Christian Ramos

wow...really bad customer service

Raq. Mon.

The worst costumer service EVER!!!

Yari Tavarez

This number dont even work -__-

jason staub

Best dr ever works there!

Anthony Walsh

I was hung up on too!!!!

S. Ambrose

rude representative.

Nusrat Farin

They are very good

Marya M

ABSOLUTELY HORRIBLE

Ford Philippe

they very nice

Angela Dominguez

1 hour weting

Marie Francois

Horrible

Saul Caza

Terrible

NJ FamilyCare

Location

Photos 3

Reviews 57

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