|Category:||Home Insurance Agency|
|Address:||5000 Clayton Rd, Maryville, TN 37804|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed|
My husband and I were notified on the eve of our due diligence period ending that our lender was dissatisfied with the insurance arrangements we had made and paid for. At my first opportunity, I contacted Home First, the alternate agency suggested by my realtor. Jordan Davis was, throughout the process, cordial, efficient, patient, and effective at producing a result I was perfectly satisfied with. Meanwhile, the lender, despite having been told to contact me while my husband was at work that day, had provided an alternative to my husband without notifying me. At his first opportunity, my husband secured a product with that other agency., and this product better satisfied the underwriters. I cancelled my arrangements made with Home First due to requirements of the lender, not due to dissatisfaction on my part. In fact, the product offered by Home First was a better value. Jordan Davis was out of the office, but, being aware of the problem, and left sufficient information that another agent was as able to help and Jordan. My entire experience start to finish was positive. Should I face a similar issue in the future, my preference would be Home First, and if/when it arises, I would recommend them to others quite readily. Chrysse Everhart, NC
We recently went through Hurricane Harvey which left our home destroyed. Before this we had a nice home that was perfectly livable. When we returned home 2 weeks later we came home to soaked walls, floors, mold and doors that had shifted about an inch and a half. We had filed a claim as soon as we had to leave for Harvey due to needing lodging help. At that time we were assured we had Hurricane coverage. This gave my wife and I comfort that we were covered no matter what we went home to. Wrong . We were later told that there was an exclusion to the hurricane policy that excluded wind driven rain that our SEALS WERE WORN allowing the rain to enter. WTH who even knows about seals. They take your money and give you a false sense of comfort and coverage then find every loophole to deny your claim leaving a family homeless and nowhere to go. We kept up with our home and all maintenance we could possible think of but now over night we are left with nothing! We have had to consider an Attorney now. This is horrible for them to do to hard working families. Appointment with a law firm in the morning. I know we can not be the only family.
I have had my homeowners insurance with Home First for about 14 years and had enough trust in Home First to recommend them to my step-mother. I called Home First to get a quote and was lucky enough to speak to Aaron Clabo. From the beginning of our conversation to the end, Aaron was a perfect gentleman, knowledgeable, professional and friendly. He walked me thru the whole process and was able to give my step-mother a quote that was half the price of what her current insurance company was charging. She loved the idea that flood insurance was included, whereas her current provider did not offer this and she had to have two policies. I have never had to file a claim, and for that I am truly blessed, so all I can rate and review is on the customer service that was been provided to me in the past 15 years on my policy, and on the customer service for my step-mother by Aaron Caleb. Home First customer service has been excellent!
I would recommend Homefirst Agency to anyone who is looking for a 1st rate insurance company. I had my insurance with a name brand insurance company for 10+ years and then had a claim. At that time I found out that my coverage had been reduced not to cover replacement coverage which is what I originally bought. I never received a call or letter to let me know that this had been changed. Of course it is bad to find this out when you have a claim and it was after we had a bad hail storm and we had a lot of damage. We had done a lot of upgrades to our home so I needed replacement coverage. I began looking for replacement coverage and it seemed that no one offered this. I finally found this with Homefirst Agency. Their policy also includes flood coverage which is a plus if needed. If you are looking for a first rate company go with Homefirst. You get the coverage that you need!!!!!
Eric was awesome! He took care of everything for our new policy very quickly working with both us and our bank. He was very thorough in explaining everything and answered all our questions. We are very happy with the service we have received with Homefirst and will definitely recommend them....in fact we already have. I thank you For your Business Mr Eric I will recommend other people two you Mr Eric He took care of everything for my new policy very quickly working with both us and our bank. He was very thorough in explaining everything and answered all our questions. We are very happy with the service we have received with Homefirst and will definitely recommend them....in fact we already have. I thank you For your Business Mr Eric I will recommend other people two you From Mrs Florida Jackson
I would like to personally thank Joshua Jones at Homefirst Agency Inc. for the outstanding job he did for me, after my home was completely destroyed by a fire. He was so polite and caring, he explained in detail each step of the process so as to ensure my claim might have less hold ups, and when he wasnt available one of his other colleagues was more than happy to take the time out to help even tho they had more than the usual amount of claims due to the recent hurricane. I felt treated with respect and felt valued as a costumer. Thank you so much for being there for me. Brenda Cheek
Worst Insurance company ever!! Had 2 tornados hit my home within 6 weeks. They have still not resolved the first claim which is now almost 13 weeks post claim. The amount that they tried to settle was ridiculous ($429). They actually put in writing that they were allowing 73 Cents to repair/replace several pieces of siding that had blown off. I was in the process of getting my own estimates when the second tornado hit. We are now 52 days post claim on that one and homeless and still have no resolution and just get the runaround when I try to communicate with them. It is a shame when you have to hire an attorney to sue your own insurance company.
This has been the best experience in filing a claim I can every remember. Josh Jones has been very helpful, friendly and very supportive during this experience. I am very thankful that he has made this process as easy as he has and with no stress. Thanks again!! Just wanted to add an update: I had my roof repaired and replaced, but the cost was a little more than the original estimate. Josh Jones and Homefirst Agency came through for me again! They approved the overages so I am very happy, to say the least! Thanks again!!!
Thank you so much Reggie Lane with Home First Agency for processing our Home Insurance Claim due to the effects from Hurricane Irma here in South, GA! You are a very professional, hard working man! You were very prompt and quick to process our claim, and never left us in the dark regarding anything! You communicate wonderfully, and we are so blessed to have had you be the one there for us through this process! Great doing business with you, and may God bless you always! -Jessica
John Michael VIncent Moore
Homefirst has been extremely helpful. I had another carrier who failed me miserably after Hurricane Matthew, leaving me with nothing they said they covered. Homefirst has been fantastic. they explain things clearly, take time to make sure you know what you need and what you have. I am thankful beyond measure to have them as my insurance carrier on my home, and I assure you I will have them as the carrier on my new home.
We have nothing bad to say about homefirst insurance. Joshua jones is our agent and settled our claim in record time. The co. Has flood, hurricane, wind and water + earthquake coverage. Any time you call they have a live person answer the phone and help you with any questions you have. We will use them again as soon as we rebuild and I will recommend them to everyone who needs insurance.
Reggie Lane was amazing! Our home was severely damaged by hurricane Harvey and I work as a local insurance agent. It was pertinent that I went back to work immediately. Reggie was on the line immediately helping us get into a temporary living situation. He was very responsive, fair, and cared about our situation and safety. So nice to be taken care of in such a dire time of need.
Inside my jeep 101
After being with State Farm for years they dropped us due to a weather related claim. I was looking for a new insurance company when I found HomeFirst. My coverage with them is now better and my rate is lower. Every time I call in, I always get fast prompt service. I can say I am a VERY HAPPY Homefirst customer. Planning on keeping my insurance with them for years to come.
I learned about Homefirst from my mortgage broker...they were a life saver! After searching and searching for the right amount of home owners insurance coverage for my mobile home with no luck, they were able to help! Aaron helped me quickly and was always polite. I would recommend them to anyone looking for great rates and awesome customer service. Thanks Homefirst!
Very professional and helpful. From the time I filed our claim till the time claim was finalized was only a week and a half! Very good company and would recommend them to anyone. Thank you so much Reggie Lane for all of your help! You have made this experience as easy and as stress free as it could possibly be. Two thumbs up from me for Mr. Lane!
Great experience with my agent Cara. Helped guide me through the whole process and in my opinion really went the extra mile working through weekends. My claim was very fast even tho they had such a heavy workload with all the devastating hurricanes. Very friendly service. I would recommend Homefirst agency for your home owners insurance policy.
Jordan was awesome! He took care of everything for our new policy very quickly working with both us and our bank. He was very thorough in explaining everything and answered all our questions. We are very happy with the service we have received with Homefirst and will definitely recommend them....in fact we already have.
The sales team located my old quotation quickly, explained any differences, wrote a new quote and accepted payment in a few minutes. I dreaded calling another company, however, I was pleased with every aspect of my conversation with the sales person. Insurance purchased a big item off my to do list. Thank you Homefirst.
During the flood loss of our home Joshua was always compassionate to our feelings. He was on top of claim the whole process. This was by far the easiest task I had to deal with. He never asked for anything other than what he needed to get the claim processed. Thank you so much for all your help during this process.
Conversed with Agent Jane Nash over a policy change. She was brilliant, friendly, intelligent, and efficient, and successfully expedited the whole process in a matter of minutes. Rare these days to come across such laudatory competence. Give her a raise.
They are very caring and helpful in this time of need I am so grateful to have a great insurance company! I would recommend them to everyone who asks me about home insurance! Reggie Lane is so awesome and was very helpful through the whole prosess!
This company was great I realized my mortgage company had somehow changed around my insurance policy. I called to update the information and they had it sent over to me within the next hour! I worked with their Aaron Clabo and he was awesome!
I had a great experience with Reggie lane. He did everything to help us get out house fix and replace our items that was stolen. Again I would give Mr. Reggie lane the best rate I can give him BC he did a great job understanding our issue.
I called and Chad helped me get our new home covered with insurance. He was very friendly, knowledgeable and helpful. We have had our previous home insured through Homefirst Agency Inc, and would recommend this company. Sharon Howard