CarShield

Category:	Auto Insurance Agency
Address:	333 Mid Rivers Mall Dr, St Peters, MO 63376
Phone:	+1 800-974-9385
Site:	carshield.com
Rating:	4.1
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM Closed

Location

Photos 30

Reviews 76

Braulys Alvarado Borges

I received a communication by mail which suggested that communicate me express to you and I was treated by a service representative very friendly and polite customer which transfers me to his manager who did not understand my explanations, was insistent, not very gentle and even mentioned words in my name that I never said. I do not think that is right and less augur the customer that the vehicle would decompose. The only important data seemed to be a card for payment ... amazing. I imagine that everything is recorded and achieve better treatment.

Sandi R

I received a letter in the mail about putting warranty coverage on my car. I just bought a 2010 luxury car with low mileage. I’ve already had it inspected by my ASE certified mechanic before I purchased it. My car was given a very big A by my mechanic. The call to find out about the coverage started well, until the price was given. It costs $3893 for 5 year 100,000 mile. If you don’t have that up front you can make 18 payments of $199 with $295 due at time of agreement. This is a standard cost, so I would say the price is fair. It’s the pushy sales tactics used that makes me give them 1 Star. The representative named Brandon became sarcastic after I told him I wanted to think about the warranty and get back with them if I decided to purchase. He started giving me scenarios of a repair that cost $1500, how would I pay that. I told him I have a savings account. He then would begin to laugh and ask me if I’d rather go on vacation or pay for a repair. It disgusted me so much I just hung up as he continued to talk. Beware of high pressure sales tactics and jerks!

Laura F.

I have received multiple letters from carshield, the last one with "urgent" and "Immediate response requested" written all over it. Confused, I called to find out what it was about...I have both manufacturers warranty PLUS a secondary warranty I had purchased on my vehicle that fully covers my car for the next 100,000 miles or so and thought it had something to do with the one I had purchased. The first person to answer the phone was very polite, but then she transferred me over to some guy who was extremely rude and was trying to push their coverage on me even after I explained I already had 2 warranties. The phone cut off after he said sarcastically, " What are you gonna do if your car breaks down?" What a joke. I would never use a company that is so unprofessional and desperate for business.

Albeet Linares

04/01/17 Just call me I get a notification and talk to the customer serivicio, the young seems that all that matters is that the payment was also very rude realize nothing gentle, I said that before accept the service you had to further investigate the I replied that I did not have to find out just payment.

Johan van Hoogeveen

Send out very deceptive "Personal and Confidential - Open Immediately" mail after you buy a new car. The letter makes you believe you should have already contacted them for a service contract. The letter makes you think it is official from your car manufacturer, and makes you think you better call, else "you will be responsible for paying for any repairs". Sadly these deceptive letters work, and make many people buy service contracts, in my case it would have been for 2023, that is when my warranty expires(!) Wonder what guarantees me that these scammers are still in business in 2023?

Gary B

Called today for a price quote and only a price quote. Once the sales people learned that I had no intention of buying today they started using high pressure sales tactics. This is something that I have never responded to very well. In addition, when I tried to explain that I was only shopping for price quotes at the moment the sales person became very rude. NOT a very good way to make a sale. I may or may not come back to Carshield to do my business, depending on what else I find out there for comparable coverage, but I will not tolerate high pressure sales or rude sales people.

Jason Vielhuber

Would not talk to me about coverage unless wife was on phone to. After I told him I had to talk to her first. Only gave me to option to start coverage without talking to my wife, or to forget it. Ask to send me information either by mail or e-mail. Told me it had to be done today over phone. Guy was very disrespectful and rude. Not going to be pushed into something without seeing it on paper first.

Christina Helton

I was transfered to a specialist and told him I would like them to stop sending me mail because I already have a warenty. He tried and tried to get my credit card number and I finally told him once again that I do not want their warranty and before I was able to finish my sentence, he rudely interrupted me and hung up. Get your stuff straight and learn not to be rude!

Tim Simpson

The representative I spoke to was really polite very professional ready to answer my questions I had as well as provide what ever need I needed very professional all will be sure to recommend my family as well as my friends to this place thank you very much for your time as well as your service

Ben Teague

I would not recommend this company. They are issuing a refund however even though they admitted that the original salesman knew I had a rebuilt title they did not end up honoring my contract or claim. All I had was a fender bender but they said it was policy and nothing they could do.

Ryan Woods

Super annoying mailers. Says "Important" "Personal and Confidential" and "Open Immediately" on the envelope. Yet its unclear who the mailer is from. The letter itself is like the spam that is filtered out of my email. Not even sure how they have my address in the first place.

C Ensley

The customer service representative was affable and helpful. She was patient in responding to my inquiries and relieved my fears relative to account cancellation. She was informative and precise relaying the necessary information relative to my account. Thank you.

Mayelin Banos

And check with my Diler that they have nothing to do with me and I keep sending letters, and I have tired

Wanda Curry

I have been very satisfied as far as the coverage for my vehicle with this warranty. It has covered items with a sense of "no worries" which is very satisfying. Customer service has been great as well even when calling in with concerns.

Jemar Butler

The experience was great, Carshield did what they were suppose to do as far as cover the rest of my bill. Associates have been friendly, courteous and helpful in telling what I need to know and fixing any problems that might of occurred.

Kevin Carr

I believe it is the right insurance coverage for one of your vehicle or all of your vehicle may God bless you and your family and friends and the name of Jesus Christ our Lord and savior Aman

Larry Hicks

RIPP OFF!!!!! CARSHIELD IS A HUGE RIPP OFF... NOT WORTH THE TIME OR THE MONEY EXTREMELY POOR CUSTOMER SERVICE. ... YOUR CAR CAN BE COVERED AND THEY STILL WILL DENY YOUR WARRANTY. A BIG RIPP OFF AND WASTE OF MONEY.

Cynthia Hilliard

I called in to Car SHield for clarity on my extended warranty coverage.Diane walked me thru the entire booklet and answered my questions and helped me to understand the policy that I had paid for. CUdos to Diane!

Bill Ochalek

Chrystal could not have been more professional, knowledgeable, courteous & helpful. A great asset to your Customer Service Team! As a repeat customer, we look forward to working with CarShield again!!!

Derek Nesby

These people were awesome on the phone this morning. I was to cancel because it was not in my budget. They came up with a comfortable number to help me out with monthly. Thanks Carshield!

randy rodriguez

Great customer service. Helped me keep my warranty and understood that everyone needs help at one point. Very satisfied customer.Would recommend this auto service agency to anyone thanks.

A Private User

They do not answer the phone there customer service sucks. 1 st phone call was 18 mins no answer. 2nd phone call is going on 34 mins... Now i am worried that I got scammed by these guys.

Gilda Athari

It was helpful and representatives try very hard to be helpful however the process is lengthly to cancel a policy as they try to persuade you to not cancel, other than that, great.

Muhammad Shah

Awesome customer service by Auto Service Agency. The agent not only initiated my request right away but also send me email as confirmation that the request has been initiated.

Michele Smith

They are very friendly customer service representatives each time we have contacted them. They will help you every step of the process.I highly recommend them

Hector Soto

Customer service reps are very polity and professional in explaining the benefits of protection plans. I definitely would recommend CardShield to my friends.

Joan Faust

Explained my insurance to me, making me feel a lot more at ease. I just hope everything work out for me being a grandmother raising 4 grands i need my car.

Travis Potter

These guys were awesome to work with. Friendly and polite. Cared about the issue and was willing to help fix the issue. Great bunch of employees there.

Kerri Timmons

I was extremely happy with Auto fair Ford in Manchester, NH because of the assistant service manager Mike. He was extremely helpful and very pleasant.

Wayne P

Georgette was very helpful in answering my questions today, I feel she is an asset to CarShield. Having been in customer service for 40 years.

Terry Hollingshead

My experience with carshield was excellent and getting the quote that I got I enjoy it Android paying for it thank you yours truly, Terry

Harvey Xiao

These scumbags are extremely persistent swindlers, they kept sending you harassing mails, even after you move to new locations!

Clarence Macomber

Very helpful, lady was so nice I wanted to ask her out. The show me State showed me how nice they are. Awesome sauce

Stephen Martin

I love working with this company and Jennifer, the best!!! What price can you put on piece of mine!!??

Fahad Anwar

Very nice at the beginning but very rude after I did not accept the offer. Will never call back again.

Gregory Langen

Please stop sending me urgent notices in the mail. Your services are not requested, nor urgent.

Ashraf Jamal

Glad to have auto warranty, through Auto Service Agency Will recommend others to do business

Michael Vokes

Nice and polite customer service, but the whole process was very shady. You have been warned.

Dan Madden

I only had to make a change to my mailing address . And it was done very fast with courtesy.

Luke Strohm

Sending out deceptive junk mailers to scare buyers. Not an ethical business practice.

Brenda Trapp

The agents are wonderful and they go out of their way to satisfy their customers.

Archibald Tuttle

Great experience! Easy to work with. Fast and friendly service! Highly recommend!

donna mitchell

the customer service rep was very nice and answered all my questions i had

Christina Grace

They answer all your questions and tell you everything you need to know.

Robert Stansbury

I have not had an opportunity to use your services yet. Praise the Lord.

David Entzminger

VERY COURTEOUS IT WAS A PLEASURE SPEAKING WITH THE REPRESENTATIVE

Michael A. Barnes

Your customer service agent was very helpful and very courteous.

Chris Haynes

Well I see from all the reviews I will not be using this company

Donald Rood

Very helpful with my concerns about the plan and payment.

Luke Brown

Great place to work. Its a fun competitive environment

GalaxyGamerPlayz 207

Awesome, I can now carry my coverage everywhere I go.

Bellabelle10 AJ

Very RUDE. Putting people down about their income.

Imogene Mowdy

Good response from the representative I talked to.

Ahmed Elmostafa Elmahboub

My back is covered. I only have to move forward!

Michael Edwards

The operator was very professional and helpful.

Ronak Shah

Please stop spamming folks with your flyers....

Tafari Rex

Everybody talking bad things about this place

Trevor Applehof

Inappropriate and aggressive mailing service.

Kenneth Lee

Great&Understanding to personal matters

Michael Misinonile

Great Auto Repair Policy Underwriters!

Robert Swain

Great people to work with, Thank you.

Bryan Kujawa

Quit sending me your bullcrap letters

Elizabeth Seeney

A very caring and helpful company.

Herschel Lapidow

ASA and Lee Ann was super good!!

charles fuller

To many things are not covered

Andrea Allen

personal, competent, helpful

Darren Romero

Very good customer service

Joshua Trent

Great place great coverage

Charles Still

great experience. ..

Lawana Marcisz

Helpful and polite.

Wayne Ridley

Very good company !

B Sigal

A satisfying one.

Behla Kurzawa

5 star company!

Lee windhawk

Excellent job

Mary Balle

It was GREAT

Ericka Charleston

Pleasant

CarShield

Location

Photos 30

Reviews 76

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