|Address:||585 Pawtucket Blvd, Lowell, MA 01854|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed|
I visited the Lowell, Ma office of AAA recently for help in planning a road trip from Mass to Williamsburg , Va. I arrived as they were just opening and got immediate help from one of the staff there. I was supplied with helpful maps, books , brochures and other info on the area we are visiting. I am awaiting pick up of a specially prepared "trip tick " which is going to be so helpful on this road trip to an area we have never been before. Even with GPS this material is still a great resource to have at your fingertips. Thank you so much for the wonderful information and helpful, polite and caring employees . Customer satisfaction was certainly noticed here. Kevin Connolly Dunstable , Ma.
I had several issues to inquire about on my recent visit to AAA - Lowell. First I needed a map for my upcoming visit to California. We were traveling to several different spots, and I wanted more than my GPS to rely on. I was given my map, and also a book for restaurants, tourist sites and such. Then, I also needed a transponder for my car. The AAA associate was very helpful in explaining to me what I needed to do, and how to activate, and mount my transponder. She also made suggestions on how I might want to keep my account, without pressuring me to make any changes. She was very polite, friendly, helpful. I believe she said she had only been working there since the end of last year. She was very knowledgable and pleasant.
Peaceful compared to RMV, you sit down in real chairs, someone comes along and ask to review paperwork and tells you when your up. When your called you sit in front of a desk with all the necessary equipment for eye exam, pictures, credit/debit machine. The eye exam was quick and easy compared to standing and bending as you look down on a machine at the RMV last time I was there. You had the full attention and positive attitude of an AAA employee in a professional and clean environment. I waited around 20 minutes in a clean comfortable sitting area and bought a couple of discount tickets to Canobie Lake Park while I was there...
I love the benefits of being a AAA member but as for service in the Lowell office, they need help, especially on Saturday mornings which is the only time I can go because I work all week. Last Saturday I stopped in just for movie tickets and there were only 2 people working at the desk and a large line waiting. The 2 people in front of me had complicated transactions that took 10 minutes a piece. It would be helpful to have one line for quick transactions like movie tickets or just getting a map.
The Lowell office of AAA was wonderful. I had made cruise reservations on the website and had only received a booking/deposit confirmation, with no other information, like where/how to pay the balance. I went to the Lowell office to pay the balance, and they were very helpful and made sure I was put in contact with the correct people.
Service was great and the RMV representative was very pleasant. I probably saved at least 2 hours of my time by using the AAA. Two suggestions one is that the applicant fill out the form on line ahead of time if possible. The second is that there should be a monitor available to the applicant for when their picture is being taken.
I needed a TRIPTIK at the last minute, and they told me they usually need more time, but they would try. I called at the end of the next day and they said it was complete. I came by to pick it up, and I had a nice chat received some additional maps. I t is nice to get extra special service, when you need it. THANKS.
My wife was planning a trip and we used AAA travel to book the airline. They were extremely helpful in coordinating the flight schedule with the shuttle schedule and finding the best price on our preferred airline and airports. We saved at least $100 vs. the prices my wife found herself online.
Called AAA due to getting stuck in a snow bank, AAA was great on the phone and sent 4 Seasons Towing to get me unstuck, the owner was Ronald Bartholomew and he did an outstanding job. Would recommend them any time for towing jobs. Very professional and very timely. Thanks, Ron!!
I cant say enough about Daisey Delgado & Robert Kuhn from the Lowell Office. They were so helpful & went out of there way to assist me with new auto insurance. If it wasnt for Roberts help i would of never been able to pick up my new vehicle that day .
No waiting around, Fast and expert service. Friendly faces. Very helpful with aiding us in planning our trip. Followed up on an online request and set it up so that we could pick up at their office. I would highly recommend this office and the staff.
I recently drove across the country, and AAA made the whole thing much easier, with a printed out TripTik, maps, and guides for local attractions. It really made the whole thing less stressful, and a lot more fun!
I went in just before Christmas. I was third in line. I was able to get in and out in under ten minutes. Everybody there is always friendly and helpful. I am a happy AAA customer.
Dr. Charles Mitsakos
Exceptionally fine, friendly, and personalized service distinguish this AAA office. Keep it up! A+ from a retired college professor who still likes to give grades.
Went to renew my license. Stood in line for roughly 10 minutes, but, once it was my turn, I was out the door, license renewed, five minutes later. Great experience!
Mary Lou Boucher
I love going to the Lowell office of AAA on Pawtucket Blvd ! They are always professional and friendly! I never feel like I am a number. Awesome folks! Mary Lou
Friendly, personalized service. Julie was wonderful. Not only helped with what I was asking for, but offered to help with car rental and got us a great deal.
I have never had as much fun giving people money in my life. Insured a new motorcycle with this office and couldnt stop smiling the entire time. Thanks Rob!
Went in right before Christmas Day and they were so organized that they moved us along real fast. Love the fact that I can get movie tickets discounted.
D Narry Julie Ton
Walked in to get an international drivers permit. It took no time at all and the staff were really accommodating and kind. Will come back here again!
Mary Beth Walsh Was Very Helpful When I Went In Last Week To Order ATripTic To Hilton Head Island,S.C And Va Beach Va Thank You Marybeth Joe Silva
Service was fine....after waiting a long time in line. My advise for AAA.. Have more than one person on counter at lunchtime.
...were very helpful, courteous and friendly in assisting me with maps and materials for trips and visits around New England.
It was so quick & easy to get my license renewed. The staff was excellent - very kind, efficient, & helpful.
Very Friendly...and the best place to buy movie tickets for showcase or AMC....I always stock up when I go.
Always get the help I need. It was nice to get discount tickets to Canobie Lake Park Screamfest.:)
The staff is efficient and courteous, and the office is clearly organized and well maintained.
I used AAA for currency exchange and I had my euros the next day. Great, friendly service.
Had a fantastic experience when I went in recently. Always a positive experience!
Got my license renewed in 5 minutes when there was a 2 hour wait at the registry.
Excellent customer service. Clean and organized atmosphere. Wonderful staff
Everything went smooth as expected; there no wait and I was out in a hurry.
on hold for 20 minutes three times in 2 hrs and never got answered
Staff person was engaging, thoughtful and informative.
The staff is friendly and always willing to help.
Friendly, rapid and complete, as always.
Very friendly staff. Made my day.
Excellent resource and service.
No one answers the phone there