Harvey W Hottel. Inc.

Category:	Heating Contractor
Address:	18900 Woodfield Rd, Gaithersburg, MD 20879
Phone:	+1 240-912-8900
Site:	harveyhottel.com
Rating:	3.6
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4PM Closed Closed

Location

Photos 18

Reviews 12

James BROWN

A few years ago they replaced our oil heat and A/C. They installed the wrong parts first and blamed it on the manufacturer. Finally after several days and their trouble shooting expert getting involved ( since retired) the system was running. It was noisy from the beginning. It sounded to me like and motor bearing was wearing from the beginning. When I reported the problem, I was told that was just the way they sounded. A year or two later the noise was unbearable in the house. I reported it, I was told that they had no record of my original complaint. They came out at a charge of over $1000 to change out the bad motor. It was out of labor warranty. The part was covered by Trane. A few months later another expensive issue arrived. They fixed this one for free, knowing that I was thinking lawyers. No trouble until today. Our A/C is malfunctioning. I called for technical advise twice. The first time I was promised a call from a technician within an hour. An hour and a half later I called again. I was promised a call back in a couple of minutes. Nearly 1/2 hour later I have received no call. Thus this message. I have been exceedingly patient with this company. I am now done with them. I recommend you find another vendor.

Daniel Graziano

Worst company ever. Came out at 6 pm when they were supposed to be here at 3 pm. Technician didnt want to be here because it was dark by them (during the winter months). Told me they charged the system and that the compressor is bad and needs replacement, 1300$. Not knowing any better we paid for service. Next day not working so we called them back, after i talked with the HVAC guy at my work location who said you cant charge the system if compressor is bad. So i brought that to this technicians attention before i told him what his company supposedly did the day before and he said i was correct. Long story short Harvey Hottel would not refund money, they would only take the 1300 off the price of a new indoor AND out door unit. 2 years later. Im sitting here with no a/c being told noone can come out and work on it because it was never inspected after installation. HARVEY HOTTEL IS A RACKET. No one should ever call them. Find any other company before calling them.

Bonnie M

I filed a complaint regarding a HVAC service call with Harvey W. Hottel Inc. late December 2015. After 3 attempts to obtain a response from the company I contacted Montgomery County’s Consumer Protection Agency. Hottel did at last respond through the agency. However, • They provided no explanation for their prior lack of response. • They provided no explanation for their staff’s lack of training in the diagnostics provided by the ‘communicating’ systems they install. Hottel installed my HVAC and maintained it for 7 years. As a result of this experience I have not renewed my contract and no longer provide a good reference for their services.

Todd Asti

I used Hottel to replace the washers and a handle in my shower at my home in Georgetown DC. The handles were 75 years old. I was concerned that the parts may not be available or they would need to order them. No problem. they had the parts. The technician arrived on time did a great job and was very professional. Thx!

Keith Lafferty

Made my home allergen free. My daughter was having terrible asthma attacks and ever since they cleaned our ducts the problem has been MUCH better. Thanks for making my little girl breathe a little better.

Marcus Weston

they were out here quick, and were friendly and caring and gave me some really good advice to help me save some money. I will definitely use them in the future and recommend to anyone

Nathan Figueroa

I have used Harvey Hottel on multiple occasions for my AC issues. They get the job done quickly and correctly. Thanks for taking care of us, good service by your techs too!

stephen palomas

The entire staff was helpful and caring. Very friendly and courteous too, they gave me a lot of good advice that I will take with me. Appreciate the great service!

Joseph Altobelli

Hottle did a great job, they were clean,courteous and very professional. They gave me a very reasonable proposal. I would recommend them to all of my friends.

Kraig Melville

Just cut off by your driver on Rowe Blvd in Annapolis as he effectively made a right turn across 2 lanes from the left lane. Almost caused 2 accidents.

Serge Rousselle

Great systems knowledge, on time and on budget. Highly recommended.

Ezequiel Orozco

Very clean