Atlas Heating & Cooling

Reviews 24

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Andrew Borden

I had a great experience with Atlas. My wife and I had just purchased our first home, and wouldn’t you know it, the furnace was original to the house and the other components were from three different decades (but it had passed multiple inspections and until the coolest days of winter had no issues). YIKES! I had called a few local companies in Lafayette and asked them to come and give it a look to see if it could be serviced/revived and to give a bid to see if it could be replaced. Of course, everyone said “yeah, its DOA” and the bids ranged from a few thousand dollars to a couple of tens of thousands of dollars- in fact as much money as we had put in for our down payment. Fortunately, I remembered that we had received a home warranty as part of our purchase. I called the home warranty company, Old Republic Home Protection, and after sending out some people, they settled on contracting with Atlas Cooling. AM I GLAD THEY DID!!! From every service contractor and company, these guys were the best! I had learned a lot concerning furnaces and AC units from the previous contractors as well as the internet, and from all of them, Keith the lead service technician, was the only one who was able to bring all the information into focus. He earned my trust by being knowledgeable and down to earth without ever being salesy. In addition, he got my DOA unit to run safely until they could schedule a replacement. Keith, along with his assistants, Garrett and Micah, did a fantastic job. I would also like to give a shout out to their office coordinator, Hannah, who was very pleasant, easy to understand over the phone, and was able to coordinate everything quickly and efficiently. They were always on time and always called ahead. They didn’t try to sell me a line of BS or over sell their services. And to be honest, I personally have no problem with leaving these guys to their work if I could not be in my home at the same time. On top of that they were pleasantly conversational. I am very grateful to my home warranty company, Old Republic Home Protection, and even more so to the outstanding service by the guys from Atlas Cooling.

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Daphne Howell

My aging a/c unit had been limping along for the past few summers, with the help of recharging, and finally this year, I was able to shop for a replacement. After attempting to obtain quotes from 2 local, well-known companies, and one private handyman, I was very frustrated with one no-show after another. One company in particular failed to even bother to return a call as promised to setup the appointment, and said they forgot after cancelling twice! Not a good sign. So, I kept looking and finally in the list, realized I hadn’t called Atlas Cooling, and after investigation, they had great reviews from previous customers, so I gave them a call on a Friday. That very next morning Keith was at my home, on his busy Saturday, running a diagnostic, and answering my questions. Throughout the entire process, he explained everything I never knew about air conditioning systems, and helped guide me to the unit that was right for our home. There were no used car salesman tactics, and decided to go with a variable speed air handler. Before he left, he even charged my old unit, so it would keep me cool until they were able to get back and get the new one installed. They were right back on Monday to begin removing the old unit, and working on the construction portion of the project. Going up to a larger unit meant rearranging the closet and intake, which they did. Atlas provided an extremely fast response, very fair pricing, and professionalism all the way around. Just truly exceptional service which is growing rarer all the time it seems. Highly recommend Atlas, and will to anyone that needs a/c services!

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Nyobe Tanner

I had an issue where in my apartment my air conditioning was not blowing cool air, and the maintenance tech on apartment property could not fix the problem for months. Over the weekend I researched reviews at the top 10 air conditioning companies in central Louisiana and Atlas Cooling came up and I was amazed by the reviews and stepped out on faith to try them. Brittany S. called me. She was very pleasant and very helpful and wanted to assure me I was in good hands with the choice i made contacting Atlas. She managed to schedule an appointment window for Keith L to come out and get a look at the problem. She emailed information about who was performing the service and if I had any questions I could call. Keith arrived on time in the window suggested and went to work looking at the problem. He is very knowledgeable in his job and it was very easy to understand, he even went the extra mile fixing what the maintenance tech neglected on top of my roof and to me, that shows attention to detail. Keith did a follow up call to see how things went with repairs which I though really shows he takes pride in his service and customers get the best help. I would definitely recommend Atlas Cooling to anyone out there looking for AC repairs,etc. Thank you for helping me get to the root of the issue, hopefully it will be soon resolved!!

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John Tirpak

Fast, friendly, and professional. My AC started acting up on Friday, July 3rd, just as the recent heatwave was setting in. I figured I was in for a long, hot weekend but called my home warranty company. With luck, they assigned my call to Atlas and Keith was at my house in Lafayette in under an hour! He quickly diagnosed the problem, clearly explained to me the issues, and rapidly helped me arrive at the right solution. The next Tuesday, Michah, Sammy, and Daniel were promptly at my door installing a new evaporative coil and condenser unit. They came prepared and ready to work and rapidly knocked out a large job in just a few hours. They ensured everything was working properly before leaving with everything but the new equipment. The cleanliness of the work site was appreciated. All in all, the professionalism of the Atlas team from start to finish helped me "keep my cool" despite the frustration of a broken AC in the heat. I highly recommend Atlas for future repairs and hope my home warranty company will send them again, if ever needed.

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Zachary Jones

Atlas cooling installed a new unit in my home back in November. They met all my needs and finished the job in a timely manner. Recently I had a very minor issue with my unit that was causing the unit to shut off! Unfortunately it was pretty late at night before I realized I was having a issue. I called at about 930 and they arrived about 45 minutes later. They quickly resolved the issue and had me up and running in no time! The next day they called to make sure everything was still operating properly. I really cant say enough good things about the crew at Atlas! Keith, Justin, Devin, Trina and anyone else Ive spoken or dealt with were very professional and were very driven to meet my needs!! Going forward I wont call anyone else! Good job Atlas crew! Keep up the good work!!

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Noelle Nolan

I had my 17 year old air conditioner replaced October 2014. I also had all of the duct work replaced and had insulation sprayed in the attic. Since having all of this work done, I have saved on average $100 per month on my utility bills. During the hot summer months, I have saved on average $150 per month compared to my monthly utility bills from Summer 2014. Atlas Cooling arrived on time to complete the work and they are always available for a same day service call. Customers are the main priority for Atlas Cooling and this is evident in the professional service, communication and quality work. Pricing is also quite reasonable. I am extremely satisfied with Atlas Cooling and I highly recommend this company!!

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Russel Edwards

After calling my home warrenty, Atlas Cooling came out to see what was wrong with the A/C and heating. Ater 3 times with someone else I was ready for a new face. Justin arrived and within 5 minutes, he found the evaporator coil was leaking badly. After it was replaced the A/C and heat was up all the way. Atlas was very professional and knowledgeable in their job and was very supportive in my needs. Great job Hanna and Justin. Thanks for your service. Russ Edwards

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Henry Robertson

Atlas set up an appointment that worked for me. They called 20 minutes before arrival and came within the time frame promised. Their repairmen Micah and Garrett were professionals and went to work. They located the problem and had the AC system repaired quickly. They were able to describe the problem, what they did about it, and analyze both the short-term and long-term solutions. A great experience.

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Evan Kuske

Home warranty contracted Atlas to repair my range/oven. Keith went above and beyond in every task. He was very personable while also staying 100% professional. My entire experience was completed in a satisfying and timely manner. From home warranty ticket placement, diagnostics/part order, part install and final test, Atlas is the way to go. They have my business for any further Heating/cooling issues.

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Debbie McBride

The air conditioner in our house was no longer working during the hottest part of the summer. Atlas came out, diagnosed the problem and had it fixed the same day the part came in. The house is now cooler than it has been since we have lived in it. I even had to adjust the temperature because it was actually cold inside! Very pleased with their service and their prices. Call them!

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Joshua brunette

Justin came to check our A/C unit in the late afternoon. I have to say he was very courteous and conscientious, he put on shoe boots before entering our home and clearly cared about the impression he made. He did a great job of troubleshooting our issue and got us back in business until permanent repairs can be made. I would recommend Atlas cooling for future work or to friends

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dtm912

Called Atlas cooling for a service call on a weekend night. Our normal company was unavailable. Keith answered my call and kept in touch through the entire process. Showed up exactly when was expected and did an exceptional job explaining what was wrong and what our options were. Had a great experience with Atlas and will use them in the future

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Benjamin Roberts

Great service, great price! I manage a hotel and deal with A/C issues and Service repairmen on a regular basis. Keith and his crew are some of the best in the business. They were on time, professional to deal with and got the unit at my house replaced with as little inconvenience as possible. I will recommend to anyone looking for AC service.

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Tobey Scadlock

Micah my service tech was informative and explained everything I needed to know. He provided me with an estimate on a new system. And got our current ancient system running up to par. Reasonable prices and a professional staff. I will be using Atlas again in the fall for a new unit install.

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Rebecca White

This company is amazing. The office staff and the workers that came to my home. They were professional, helpful, and very understanding. They went above and beyond to fix my AC as fast as they could. I would recommend to anyone that needs work on their Heating/AC!!

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Ashley Coutee

Keith was awesome. The service was very professional and the result has caused my Cleco bill to be drastically reduced. I pay less than half of what I used to, especially during the summer months. These guys are great and I highly recommend them!

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Jon Martinez

AC finally kicked the bucket, and Keith (Atlas Cooling Main Man), was able to get us taken care of for a great price. They also took care of business and got a new unit in ridiculously fast!! Friendly, quick, and they know their business!

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Caden Hayes

Justin came out to my home today, on Christmas eve, to service out heating unit. He was very professional and efficient. Had the heat working in no time. Thanks Justin, I would definitely recommend him....

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Janice Morgan

I am so happy with this company!! Tech (Keith) was very kind, courteous and prompt. He diagnosed and fixed the problem within minutes!! I highly recommend this company for all your AC needs!!

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Lynda Verzwyvelt

Atlas Cooling is truly a service-oriented company. Keith is reliable, honest, and will give you a fair price. You will do yourself a favor to call Atlas Cooling when you have a/c problems.

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Ramona Barnhart

Micah was a great representative of Atlas Cooling - very friendly, respectful, and knowledgeable. He was very informative and was sure to let me know what he was doing every step of the way.

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Jasmine grantham

Fantastic over the phone service. When they came out to my house they were punctual and very friendly. They really know what they are doing!! My ac has been perfect ever since.

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Elizabeth Cohen

The guys did a great job. They were very professional and trustworthy and explained what needed to be done with our unit. I would recommend their service to anyone.

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Yolonda Sonnier

After my horrible experience with another AC company, this company was very professional and punctual. I wish I would have had this company from the beginning.

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