Insurance Auto Auctions Inc

Category:	Auto Auction
Address:	2663 S 88th St, Kansas City, KS 66111
Phone:	+1 913-422-9303
Site:	iaai.com
Rating:	3
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 90

Reviews 17

Steve Martens

The worse auction place on earth. Paid my 200.00 bucks online filled out all forms and received conformation. Called the KC branch 4 times before going to my 1st auction with money ready to buy some cars. Stacy told me to leave and was not allowed there. After 3 times of slowly telling her how to type my last name she still said...NOT IN THE SYSTEM ...you need to leave. The manager was no where to be found and had asked to talk with him on the SELL DAY. Nicole would not get up off her butt to help in finding out what IAA did wrong in not having me in the system. They finally claim they found me. Now they wanted me to re sign everything once again. Horrible people lazy people and no experience in working with buyers. After leaving came back and wanted my 200 dollars back they claim can not do it must go online. How stupid. WORSE EVER and really liked their program with selling cars. Can tell this place would only get worse not better for us buyers. My opinion go other places folks.

Samantha Gray

My car was considered a total loss due to a minor accident and when I went to buy it back just a few days after it was taken, this place had made it look worse than what it did when they got it (scratches all down the side, roof, and trunk, paint chipped off above driver door, grease stains all over the inside of the car, even the ceiling and mirror, cigarette ashes everywhere on the inside, etc). Plus, on the windshield, the words "DO NOT FORK" were written but the forklift driver brought it out WITH THE FORKLIFT ANYWAY! They atleast need to hire people who can read. Terrible place.

Relocation Express

What a horrible place? Called and I was instantly placed on hold its been 12 minutes so far and when I called with another phone, answer I got was I have a huge line in front of me and you have to wait! Okay??? WT Hell....

John A

Not sure what happened to the other reviewers, but they were nice, brought my damaged car up quickly so I could retrieve my items

Fernando Lopez

I love to buy on IAAI, but this branch is always a bad experience, specialty the guy that bring out the cars.....

Fred Nugent

Great price for cars. Some staff members are friendly but there is one lady that is not so nice to deal with.

Necie Cotton

i wish you can give zero stores. this is the worse company ever. Customer Service down thumbs all the way.

Carmela Mora-Derritt

Customer service reps were very friendly and helpful, they went out of their way to help me.

Alex P.

The worst IAA!!! very bad customer service, forklift drivers are damaging cars!!!