Comfort Masters Service Experts

Reviews 20

PA

Paul Fuchs

I did shop around (had 10 other quotes) and went with Comfort Masters Service Experts to replace my 41 year old Furnace and AC. Ross came over, looked at my dinosaur, I told him what I was looking for, I had a few special requests and he gave me a great price! Blew the others out of the water! On Installation day, John & Jim arrived at about 8:15, tore out my dinosaur and began to install the new system. They did a GREAT job! A very clean installation. They made sure that it would also be easily serviceable if that was needed in the future. Let me say that they installed it the way I would have, and that is saying a lot! When the system was installed, they walked me through the new icomfort thermostat, noticed that the outdoor temperature sensors was not reading properly, they made the proper adjustment and the sensor was working. The day after the install, Ross called me and had a Lennox Factory technician on the line. They were both making sure that the sensor was working properly and how I expected it to function. I told them it was and all is great! The whole team of Ross, John & Jim did a great job for me! I could not be happier!

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Holly Jackson

It may sound ridiculous but my new HVAC/H2O systems are beautiful! Jim Y. and Kevin H. have the talent for making something so utilitarian into artwork! Both gentlemen did an absolutely amazing job. They are consummate professionals who know the products, took great care to protect my home, and left my utility room spotless! I also have to say a big "thank you" to Nick Aufmann who, as my first contact with Comfort Masters last November, went above and beyond to ensure my 24 year old furnace would run through the winter. I sincerely hope he will continue to be my service tech, Finally, my purchase of new HVAC/H2O systems would not have been as easy as it was without the guidance and detailed information shared by Ross Wolf. Ross made sure I understood the products/services I selected and assisted me through the rebate application processes as well. I am a VERY satisfied customer!

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Karen Brownlee

I have been using Comfort Masters to maintain our heating and cooling systems for more than a decade. Over the years the staff has always been nice and helpful, but some of the technicians have left a little to be desired and I had begun researching other hvac companies. Recently, however, Nick Aufmann has been our service technician of record and he has done excellent work every time he has been in our home. In fact, in November when he came to do the fall check-up on our furnaces and humidifier he found a problem and went out of his way to make sure that it was fixed correctly and got the correct parts to return the following week to install them at no charge. His skill in working with our hvac equipment has been excellent and his customer service skills have exceeded past experiences. Thanks, Nick, for your good care and for keeping our business.

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Lynn Olavarria

I would highly recommend Comfort Masters and Costco for sales, service and installation. I shopped around and obtained a couple of quotes just prior to calling Costco for an estimate to replace my central air conditioner. Ross was extremely knowledgable and professional (not pushy). He made an extra effort to have the A/C installed the next morning (Saturday)--just in time for the 90 degree temperatures! The install team, Josh and Neil were amazing. They arrived early, as promised, and did an amazing job. They were knowledgeable, courteous, thorough, efficient, and neat. They explained everything and made sure that the system was cooling to my satisfaction before leaving. I was so impressed with the entire team. Ross even followed up with me after the install to make sure that I was happy with everything. Thank you so much!!!

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Bakhtiar Mohammed

Had my AC unit serviced recently, Mr. Nick Aufmann was the service tech, did an awesome job and more, I have had other people come in here for repairs and service in the past from the same company, no one in the past mentioned anything about a compressor capacitor to be installed, but Nick Aufmann took some personal interest and not only did he service my unit but also showed me ways to prolong the life of my compressor unit by installing a start and run capacitor, i could look at the results right away, hopefully wont have any issues with this unit for some time now. As a consumer, this is what we expect from experts, to educate the client of their product issues and improvement and have our questions answered and more.......I will remember to call him back again in winter to service my Heater unit the same way.....Thank you.

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Daniel Lesus

Our family just completed replacing our older furnace and a/c units using the Costco program and Comfort Masters Service Experts. From the beginning of setting up a home inspection and quote for services to the turning on the heat, the process was very easy. Our sales person Ron was very helpful answering our questions, explaining the process, and giving us options to help stay at our budget. When it came down to removal and installation, the service crew of Neil V. and Jose R. were very nice, clean, and professional. It was a large amount of work because we had upgraded to hi-eff equipment and Neil and Jose worked late into the night to finish the project and make sure everything was working. Thanks to the entire crew for a job well done.

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CA

Carolyn Dress

We needed to replace our heating, air conditioning, humidifiers and our hot water heater. Comfort masters was great from beginning to end. John, our sales manager was very knowledgeable and made an excellent recommendation of the equipment. He processed our order quickly due to our schedule, and our install date was the next day. The installers, Jason, Bobby, Mike, Jim and Angel showed up right on time. They were extremely professional and got right to work. They stayed until everything was installed, tested and working, and then trained me on our new thermostats, and showed me everything they installed. I have been working with Comfort Masters for 25 years, and would never use anyone else. Thank you!

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MI

Michael Lefkow

Our 19-year-old A/C finally gave up the ghost. I called and Adriana got me in touch with Ross. Ross came over after getting his kids settled and arranged for a new high efficiency A/C (just like the one I bought last year for the other part of the house - replacing a 38-year-old A/C). He arranged for financing quickly. Since there was a cancellation in the schedule, Neil and Josh came early in the morning and stayed until close to 6PM to finish the job. Both were working hard and were very nice - they even answered my not-so-smart questions pleasantly. We will see how the unit works, but I have no complaint about the efficient service.

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David Nowlan

We had Nick Aufmann from Comfort Masters out today to perform a furnace inspection and tune up. Nick was on time and efficient in his work on our furnace. He explained what he was doing and made many recommendations based on his observations. He was able to clean, adjust and tune up the furnace. He also got our humidifier and thermostat to function properly again. We decided to sign a service agreement to have Nick back in the Spring to perform a similar service on our air conditioner. Overall, we are very satisfied with Nick and Comfort Masters and would recommend them to anyone looking for good, reliable work on their HVAC systems.

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Charlie Williams

The day got off to a rough start. We were scheduled to have our new furnace installed in the morning. Unfortunately, Comfort Masters was delayed until about 2:00 PM in the afternoon. I am not sure about all the reasons for the delay....however, I believe it was a combination of over-committing their installation teams and pulling the local permit. Once the installation team arrived, they were great. Nick and Ben did a FANTASTIC job; very efficient, had to customize some air ducts, stayed late, explained everything and left the work site very clean. Ask for Nick and Ben, you will be very happy with their work.

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jwsrame

Had my air conditioner go out overnight. After a quick search i found comfort masters. They said they could have someone come out between 10-12 and the technician, Roy, showed up at 11:30. He quickly assessed the problem and gave me the quote. I questioned him about the free service charge with repair coupon on their website and he honored it. I am a first time homeowner and this was the first time getting any HVAC work done and i did not feel he tried to take advantage of me at all. Very professional, very reasonable, friendly, and quick. Would definitley recommend to anyone.

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Will Lazar

The whole experience was a very excellent experience from the beginning all the way to the end. The whole team both Sales and Service were outstanding; did everything I asked of them and more. Ross worked very hard to earn my business and succeeded to my satisfaction. Dan the service Manager went above and beyond my expectations, Jim, John, & John Installers and Technicians were all very knowledgeable, pleasant to work with and did a very nice clean installation. I would highly recommend and use these guys again for all my HVAC needs.

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Jeff Wendt

Comfort Masters is the best! I have now replaced 2 central a/c units, 2 furnaces, 1 garage heater and all associated systems. Throughout the entire process, they were a pleasure to work with. Ross spent all afternoon working out the details with me. He was also immediately available for follow-up questions. I would personally like to thank Jim Y., Juan R., Mike S., Josh, John and Kevin for their professional installation. They were all courteous, clean and informative during each phase of the install. I highly recommend this company.

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Jeff Steck

They installed the wrong unit seven weeks ago, resulting in water pouring into my condo every time it rains. I have notified them about this multiple times over the past five weeks and I keep getting promises from the rep to fix it without any action. I now have significant water damage on my ceilings and walls where water has poured in through the return. Update: 10 days later, they have supposedly sent people out to take measurements. But done nothing else to fix the problem or even communicate their plan for fixing the problem.

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Bill Eisenstot

Wow. Very easy to do business with, and very honest. I truly felt like I got what I paid for and then some. When (not IF) you call Comfort Masters, I hope you get someone as good as Nick was today. He took the time to explain what he was going to do, look at, and verify. He then took time to explain everything from work that should be done sooner, and some work that was recommended but could wait if we wanted. I felt I could trust him and based on the service, I believe I am right. I highly recommend Comfort Masters!

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Nilesh Malpekar

I used Comfort Masters Service Experts service around 3 months ago as I reached out to them through Costco for buying heating and air conditioning solutions. Ross helped explain the Costco model, name differences and provide all the details regarding various products. Great guy to work with ! The crew members Bobby, Jim, Jason and Angel worked hard to get the furnace up in the attic and set everything as expected. No problem with the product and installation till date. So a great job done well !!! Thank you guys!

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Sara Michals

Highly recommend the team of Jim, John and Kevin. Last week, they removed our very heavy and old heating, cooling and water heater systems and replaced with all new equipment. They were knowledgeable, courteous and patient the day they were in our house. They answered all of our questions and made sure that we understood how to operate everything prior to leaving. They also took care of our home by placing drop cloths and made sure that cleanup was done during and after the job was complete.

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Brian Logan

These guys are professionals! Ross helped us pick the best products for our home while staying within our budget. Thank you! When the crew arrived, including Bobby, Jim, and Angel, they inspired tremendous confidence immediately. The were on time, worked hard all day, explained every detail of our new products, were clean, careful, thoughtful, and knowledgable. This was unquestionably the finest service, from start to finish, I have ever encountered from a company. Bravo Comfort Masters!

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Joe Donnelly

Tyhauis Dennis was the service person that performed an annual check of our central air / heating unit. Tyhauis conducted the best service visit I had ever experienced. Tyhauis was on time, thorough, professional and I thought went out of his way to make sure I understood the work he was doing and why. The service was performed on July 29th of this year and the tick # is 59042. Tyhauis should be commended for his efforts. Please pass on our thanks. Joe and Kathy Donnelly

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Elena Jorrin

I was referred to this company by Costco. They were ready to come the same day I called. The technician was Roy. My furnace was working the same afternoon. I had a misunderstanding with their office, and they were fast to correct it with professional attitude. Roy explained to me what was needed and offered some suggestions and recommendations. He was very respectful of my decisions and the choices I made, The work and parts have a 1 year guarantee. I recommend this company.

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