|Address:||5401 Airport Pulling Rd N, Naples, FL 34109|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed|
I have been a member of AAA on and off for the past several years. I am very disappointed that they placed me in auto renew without my permission and without contacting me prior. Last year I signed up for AAA prior to going on a long trip. My coverage was set to expire on May 15, 2017; however on April 17, 2017 a charge came through my bank account for $127.00 from AAA. This amount was $26.00 more than the previous year. I phoned AAA on April 19 and spoke with Robert. He apologized and told me he would rush the credit and it would take 3-5 days. Robert was very professional on the phone and I appreciated his customer service. On April 26, still no credit so I phoned back to speak with a supervisor, Linda ID#66216, who was extremely rude. She told me they were BEHIND in processing their refunds and it would be 2 - 3 weeks. The interesting thing here is they were 4 weeks ahead in taking my payment out. hmmm ----I find this totally unacceptable as they did not have my permission to auto renew my policy. I never received anything by mail or email explaining that they were going to withdraw funds from my account and the reason for the extra $26.00. I explained to the supervisor that I do not and have not ever auto renewed anything. I call up each year that I want service and pay at that time. Also, the policy did not expire until May 15 so there was no need for the charge to be done April 17. I also asked the supervisor, Linda on several occasions how to go about placing a complaint. She kept avoiding my question and telling me to contact the Naples office. After rewording my question several times, I finally got an address out of her regarding where to send a complaint. I found her customer service skills to be horrific. AAA has had many wonderful people in their organization, but Linda is not one of them. I will still continue to use AAA service as I have had many great experiences with the service, however, I will go into the office to sign up each year so they no longer have a debit card on file from calling to sign up. I can understand miscommunication on the part of them placing me on auto renew; however, I cannot understand complete rudeness on the part of a supervisor.
Gerard J.L. Swart
I requested a car and liability insurance quote last Wednesday. My current car insurance must be renewed on July 1, 2014. RyanJohnston knew about this and he finally sent me the quote on Friday night.Could not get hold of him during the weekend. I left several calls and sent emails to him about the urgency of getting the car and liability policy before July 1, 2014. He has not replied to any of my messages. This is a terrible unacceptable way of doing business I accept the quote but can not communicate with Ryan therefore I have to stay with my old insurance company. As a long time AAA member I am very disappointed about this mater and the way I have been treated. Gerard Swart
we have used " AAA" many times over the years ,our experiences with the Naples facility with MRS ANNE SVENSSON all have Ben exceptional ! Ann has book hotels and river Cruses many times her choices have Ben perfect . Anne has also booked many trips for our close friends and they have also Ben very pleased with all of her services . AAA has done a fantastic job for me and my family and many friends with great results every time . we strongly recommend Anne Svensson and AAA for all your Travel needs both here and abroad . sincerely yours Mr & Mrs Joe C.Sparks Naples FL.
Unfortunately, we were very disappointed in our experience at Naples AAA. The route we requested was not given to us. We specifically asked not to be routed to rte 10 from 75 and we were. We had asked for rte 4 through Orlando.. Also, we asked for directions to the Tappan Zee Bridge but were given directions to the George Washington Bridge. Our wishes were ignored in favor of the routine way out. The book for hotels in Georgia was also not available. So disappointed for the first time.
I had a terrific experience with the service and results of my visit last week. I met with Robyn Randolph who was professional and extremely knowledgeable. She helped me plan an eight day driving trip, organizing the itinerary and suggesting highlight destinations we should see along the way. She provided a route, Triptik and brochures, all within a half hour meeting. She is following up with hotel reservations for our family. AAA was excellent.
I had a wonderful experience at your Naples location I was assisted by Robin who helped me get through lots of paper work quickly & without any problems. I have been to your location many times & am always amazed at the speed & accuracy of your staff. They are always very help full. I have recommended your location to many friends & they always have the same experiences with your help full staff. Thank you again for you assistance.
I was extremely pleased with Robyn Randolph at AAA. She was professional, efficient and very pleasant. I have dealt with AAA on numerous occasions and have always had a great experience. Robyn had quite a bit of experience and personal knowledge of our particular trip and was very helpful in making our reservations. Thank you again Robyn
I called to inquire about home insurance-I was asked about my car insurance and told by the sales person I MUST get car insurance through them. When I said this was not true-he then said it was PREFERRED that I obtain car insurance through AAA. I reported this to the supervisor who told me he would rectify the situation-buyer be ware!
Ingrid and I had the distinct pleasure of working with Renee, and Ann. Both ladies were very professional and answered all our questions. Renee arranged for our trip to Germany and France. When Renee was off, Ann helped us get our international licenses. We would work with AAA again if we plan another trip.
William D. White
I arrived at the Naples AAA store 20 minutes after closing and found Bob White outside with other staff members on their way home. Bob was good enough to reopen and get his computer back up to renew my membership for another year. Many thanks for the courtesy and job well done. Bill White CEO Tramco Supply
I was very happy that I went to AAA about my trip with my grandson to Sea World. I got tickets at a reduced price and booked a Hotel next to the park that allowed us to walk to the park. I would of not know about all these things without AAA. I will definitely go to AAA to plan a trip.
I needed a battery jump because I left my car lights on overnight. Within 10 minutes of contacting AAA they were at my house, jumping my car and performing a battery check. The service member Jonathan was extremely helpful and professional. I will always keep my AAA membership
Richard M Mandell
Attended their Seminar for Mature Drivers. The instructor was excellent. I was told to bring a copy of my present auto policy and they would quote my savings after completing the course. Never heard from AAA and my current insurer has only offered a $50 discount.
I bought 20 Christmas Visa Cards form the cashier. She was very helpful, patient, & knowledgeable during this transaction. She took care of my purchase in a timely manner & did not rush through it, making sure that everything was correct.
As usual Bob White is of great help. The lady who gave me guide books and maps was very kind and my renewal was handled very efficiently by the lady at the cash counter. As a member since 1993 I am thankful for the service provided.
I met with Brenda to get a quote for auto coverage. She was very helpful and ran through 5 possible insurers for me. It was a pleasant no pressure exchange which gave me options as I pursued a lower priced coverage than I have had.
Every time I go to AAA of Naples I am in and out with hardly any wait time and is usually a quick process of renewal and if I have any questions I usually get a knowledgeable answer....Kudos!
It was a very good experience. Ann, our consultant, was very thorough and resourceful. If we travel in the future, we would use AAA and, hopefully, Ann to make the arrangements for our trip
after dealing with different insurance or service companys over the years its been a pleasure to deal and do business with aaa on airport pulling road.Its a positive experience on life.
My visit to AAA Naples was fast and efficient. The staff were friendly and very helpful in assisting me with passport photos and notary service. Maggie in particular was wonderful!
We are coming to Naples every winter from Germany. Our travel arrangements over the years have been handled by Anne Svenson. Could not ask for a more competent and friendly service.
The staff at AAA - Naples is courteous, friendly and knowledgable. I always receive the information I need and in a relatively short period of time.
jack a Miller
Switched my car and condo insurance to AAA.I enjoyed working with Luis Castaneda , he answered all my concerns to my satisfaction.
Was quickly and professionally dealt with regarding my request for European road maps. Always a pleasure when I deal with AAA.
Renee is a fantastic travel agent. She is a lovely lady with great people skills and travel knowledge. Greg & Linda Black
had a very good experience with mark pomplas in the naples florida office. he was very knowledgeable and helpful
Only place one can get international drivers license. Too bad, old staff, illogical rules, rude old ladies!
Was very quick & efficient. They were busy but kept things moving . Cashier was very helpful. thank you
Very helpful with transferring membership from another state and also setting up a travel excursion.
Always have great experiences with Anne Svensson. She is the best at helping me with travel plans.
Loved working with Travel Counselor Mark Pomplas!! Very kind, and very helpful!! Thanks, Mark!!!
Not open on Saturday I was there at approx. 11:00 a 6 others Came by " not open ? "
Edward B. .Drake
I have 3 occasion to use your services, received great service! Thank you very much.
Needed tickets for my son and his family to Universal. Was very helpful and easy.
Been a member of AAA for 60 years. Always provided with great travel plans.
a pure waste of tiime. From AAA I truly expected anything but that :-(
Asked for a home insurance quote and never received it. TWICE
a pure waste of time to do insurance business with AAA.
Staff was efficient, polite and knowledgeable.
Anne Svensson is a wonderful travel planner!!
A VALUABLE REMEDIAL EXPERIENCE---AT OUR AGE!
Awesome....so pleasant and helpful.
Great service, great passport photo
i just want to say thanks
Pleasant helpful staff
Super nice people
fast and easy,