|Address:||5505 Arapahoe Ave, Boulder, CO 80303|
|Working:||8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–12PM Closed|
I have never written a review because most times it is a one time experience. This is an exception and I want to help people who look to reviews to make decisions about using a service. I was a member of BVCU and loved them, always exceptional service and friendly. Since they changed and became Premier Members Credit Union, I have disliked most of my experiences. I suggest that anyone interested in using this credit union please read the reviews for Premier Members Credit Union not Boulder Valley Credit Union reviews....they seem to be completely different now. Their back office processing department is a slow and painful experience. I sent in a request to transfer money from my savings account to my bank account on Wednesday afternoon because they could no longer do it over the phone. Today is Friday 1:00 PM and it is still not processed. After a long long wait and two more phone calls I find out they have not even began to process it and it will be Monday (who knows) before it is sent to my bank. Also, they now charge a $10 fee for transfers which I guess is reasonable. When I sold my car to a member of their credit union, he wrote me a check from their credit union and I tried to deposit it into my account in their credit union. I was told they would need to put a 5 business day hold on the check before it could clear. It was written on a check from their credit union to their credit union! I could have just gone up and cashed the check then turned around and deposited the cash into my account, however the teller would not let me take the check back and cash it. It took a couple of days to get someone in management to help with the situation and it got resolved. I needed to go out of town for two weeks and the other party needed to get the car licensed so they could drive it. Just do your homework before making a decision to use this credit union. They may just be going through growing pains since BVCU changed to PMCU, however they will need to make some major improvements.
alexandra reyes lora
We asked for a direct depost form but the one they gave us had the wrong routing number so when our dd was supposed to come through it got lost and then they tryed to say it was our falt insted of trying to fix it they just kept passing the blame from me to my employer ever since the merge with pmcu the customer service is horrible
Not only did they report a false late payment to the credit bureaus, they also refused to remove it from my report. Then after the dispute, have not reported ANY payments since, further blemishing my credit score. I have 500+ on-time payments including 5 auto and 3 real estate loans in total, DO NOT WASTE YOUR TIME with this bank.
During the transition from Boulder Valley in 2016 for several weeks there many problems, which must why there are so many negative reviews. Now, a year later, I find all banking services functioning well and customer communication fine.
they have helped through rough times and gave us great advice as to how to better use their services in the future. The staff have always been gracious. I use them for both my business and personal accounts.
I was a former member of the BVCU of 20+ years prior to be acquired by PMCU. The attitude towards customers and the meaning of being a Credit Union versus a bank has been lost. Sad but true.
A Private User
I have been mortgage hunting for about 3 months now and just thought to stop in here and ask what their mortgage offerings were. Happy I did because I got a great deal.
I have been with BVCU for over 12 years and have had no trouble with them. They are easy to talk to and always helpful. I love my credit union!
Horrible horrible horrible service. Slow as dirt. Disrespectful. Unreal this place is an opening functioning business, let alone bank.
There customer service is horrible They avoid phone calls and do not assist you at all. I regret changing my car loan!
Terrible service and messed up accounts since the merge. Bill pay is a nightmare! Miss the old BVCU.
I have always found the staff to be helpful & courteous.
Hours not clear that it is ATM and Drive up only on Sat
Worst banking experience ever. Avoid like a plague.
Hours are incorrect.