American Southwest Credit Union

Category:	Credit Union
Address:	3090 E Fry Blvd, Sierra Vista, AZ 85635
Phone:	+1 520-459-1860
Site:	ascu.org
Rating:	2.3
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–1PM Closed

Location

Photos 67

Reviews 10

Tom Joyce

I like using credit unions for banking. It’s like a not for profit bank. Had pretty good luck in the past but when I moved to Sierra Vista last Fall, there wasn’t much selection. I didn’t qualify for Navy Federal so despite the less than stellar reviews, I went with ASCU. My first warning (after the bad reviews) should have been: In the course of opening my account, they had me fill out this form saying they could disclose to the Feds how much money I would be taking in and out of the account and how much of that would be transactions with Mexico. What? I was new here and we’re close to Mexico but, really I doubt they make everyone fill out that form. I must have looked like Scarface to them or something. I get done with all that and they give me an ATM card that looks like someone printed it on a home printer. And that is not a temporary card. No chip on it, still swiping in 2016. I found out later, they are not part of the Co-Op network so even if you use this card at another Co-Op, you will be charged an ATM fee. Lame. I got home and go to set up on-line banking for bill paying and such. The website was set up by a third party whose name is in the web address. That is just a terrible look. And the design looks like a high school kid did it as a class project. But here’s why I finally switched to Navy Federal, (any veteran can use them now): I go in to the ASCU branch to change a $20 bill to laundry quarters. The teller asks me for my ATM card. Then my driver’s license. Then for the password for my online account! I am not kidding. This is the second time this has happened so I started to question him about it but he kept interrupting me. Very rude. When I finally got my quarters, I told him I was taking my little account to Navy Federal. As I turned to leave, the chubby older lady who is always at the sitting teller window said, “Have a nice day, sir!” in a very sarcastic way. She had nothing to do with the conversation. Would you bank with people like this? After I set up my account at Navy Federal, I went back to the ASCU branch and asked to speak to the manager. The manager was not in at 10:30am on a Monday and the assistant manager is on leave. So, this will take the place of my letter to the manager and also a warning to you. If you don’t qualify for Navy Federal Credit Union, maybe just try one of the banks in Sierra Vista. Avoid ASCU.

Kate McDonough

I wish negative stars was an option. Horrible experiences with customer service. No one ever returns phone calls, they will leave a call on hold for extended amounts of time, forced to stand in multiple lines because no one person can do more than one type of work.

Crazy7SV

I would give 0 stars to this place. Very rude and have fees for paying your bill . Sounds like 840 dollars extra to your payments if your decide not to go to their bank or do auto payments .

James MacLean

Not an NCUA credit union and they charge $5.00 for ATM service. Definitely not user friendly.

Kylie Zavala

Easy way to bank convenient ways to handle money, MSR & tellers are great.

Jeannette Lowe

None of my transactions seem to go as smoothly as I had hoped here.

Joel Foote

Tellers Not friendly at all I dread going in there once a month.

Timothy Dejarnett

Great customer service. Always helpful with all my questions.

Desert Dove Kicks

Horrible just awful people! How are they still open?