American Family Insurance - Timothy Shanto Insurance Agency In

Reviews 18

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Brandon Thompson

Tim is the man!!!!!! We have been customers for 3 or 4 years and came in for a review to check up on our insurance. Up to this point our service had been good and our coverage fine, but nothing exceptional. Tim was good enough to stay late, two hours after closing to meet our full schedule. As we sat down that night, Tim dug through our situation piece by piece and by the time we were through, we had doubled our coverage on our car and upped the coverage on our home adding sewer and earthquake insurance without any increase in current premiums. It was easy to see he had our best interest at heart and wanted to give us the best service possible. Seriously Tim, you did well.

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Gabe Fossat

We have been with Timothy Shanto for 8 years, we changed insurance because of the lack of communication between his office and our mortgage company. Then we cancelled our policy they still charged us $395.99 and said we will refund you that amount in 7-10 business days. This was on the 23rd. of this month still waiting for the refund we accrued over $200.00 in fees from our bank and he could care less. We where with them from his beginning, now we are treated like garbage. So much for loyalty. Not to mention we paid an extra $200.00 per month for insurance on our home since August last year.

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J. Pancake

When we moved to Spanish Fork in 2008 we met Tim Shanto as our local AmFam agent. Since then, we have been involved in a number of fender benders, have moved to Orem, and had our apartment flooded with sewage. Throughout, we have always experienced that as the clients, we came before the paperwork, and have felt very well taken care of during each of our many crises. Now that we are moving out of state, we are unfortunately forced to switch agents, but we highly recommend Tim and his agency to anyone in and around Utah County!

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clark fowlke

In the first 2 month American Family had 5 policy increase changes, I emailed Tim Shanto ,his response was once you paid the first premium it is my responsibility. I canceled my insurance with them. I received back my auto premium for the month. Tim would not return my home premium for the year. I contacted the regional office and that was the same attitude from Corporate. I had to start a complaint with the state to get my yearly premium back. Do not use American Family or Tim Shanto.

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Don Bushman

Tim Shanto, the local agent for American Family Insurance in Spanish Fork is definitely my insurance guy! After letting him compare Auto and Home insurance, I found that I was totally uninsured and was being severely overcharged, he took the time to help me understand all the reasons for insurance and how it could effect my life. I now have 10 times the coverage to protect myself and my assets for less money per month. I recommend Tim Shanto and his staff to everyone!

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Jake Golding

I would recommend this agency to anyone who is either paying higher than normal rates for auto or home insurance, or who is fed up with their current agent. At the beginning of the year we were shopping around to see what our options were and found them not only to be compatible but to be cheaper than a lot of the agencies. Along with the cheaper rates their customer care also put the icing on the cake for us to switch our home and auto insurance to them.

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Steve Wells

Tim has been an outstanding agent, with our needs in mind. We have had both home and auto insurance through the last 10 years and he has kept us covered with only an annual review, so that we have the piece of mind that we will be covered in case of an emergency. We highly recommend Tim to anyone that wants an agent to give them this personal attention. Thanks for the great work Tim.

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Shaquel Giles

Tim and his team are excellent! I use them for my insurance and one thing that I love is not only will he try to find you the best coverage for you personally but he will also try to find it for you at the best price. He may not always beat the competitors pricing but he will always find a way to put your needs first!

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A Private User

Tim really knows his stuff. He is willing to work hard for his customers and take care of them in any way that he can. He is incredibly knowledgeable about the insurance products available and how they can best be used to protect me and my family. I really trust Tim, he has definitely earned it!

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Josh Beutler

Tim Shanto is great to work with. He will go to work for you and get you the best rates around. He cut our insurance by more than half what we were paying and he got us better coverage. If you want an insurance agent that is REALLY there when you need them look no further.

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Chris Warner

Tim has been my agent for almost 4 years now and does a fantastic job. He and his office is always quick to respond to any request I have asked of them. I can honestly say he does business with my best interest at heart. I highly recommend Tim for any insurances needs.

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Aaron Sabin

He has always been there for us. We have used Tim for well over 10 years we have always had outstanding service and care. We will continue to buy insurance from him, for our business home and personal. There service is great

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Kirk Jensen

I had to change both my Auto and Home Owners Insurance. I was worried to be a difficult process. But with the help Tim Shanto and is receptionists I was a very smooth and painless process.

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Cindy McLeod

Tim and his team is amazing and very helpful and willing to answer any question. I saved so much money transferring my policies over American Fam with Tim. Thanks, Cindy M

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Kevin Dunn

We have had our insurance through Tim Shanto Agency for years and have always received superior and outstanding customer service.

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Nate Meyers

He does a great job, and I know nothing about insurance so I have to rely heavily on his expertise. Never disappoints.

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Allen McConnell

Tim Shanto understands customer service. He saved me a bunch on my insurance. Highly recommended!

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Tyler Theobald

Amazing staff and service. Very pleased. Sent my entire family to Tim and his team

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