Infinity Texas Air & Electric

Category:	HVAC Contractor
Address:	12025 Lewis Cir, Forney, TX 75126
Phone:	+1 972-564-9222
Site:	infinitytxair.com
Rating:	4.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 52

Reviews 45

A Private User

First Class Service!!! If you are looking for an air conditioning and heating service company with knowledgeable technicians, who practice integrity and pride of workmanship, you need look no further. Infinity Texas Air Conditioning and Heating is the company for you. Our Two-Stage Heat Pumps with Dual-Fuel Furnaces were installed in our home 3 years ago. From the beginning, we felt the systems were not providing the promised energy savings or comfort. One system failed after only two years, the other after only three years. After the original installation company and two other Amana certified service companies were unsuccessful at determining the cause of the problems, we contacted Infinity Texas Air Conditioning and Heating. Trapper and Jeremy promptly came to our home, and within a very short time determined that the systems were never properly installed or set-up to function as intended by the manufacturer. They spent a couple of hours correcting the installation problems and properly setting up the systems. What a difference!! We are now experiencing the comfort we expected when we decided to use these systems, and the systems now operate as we were told they should by the manufacturer. We are so appreciative of Trapper Barnes and all the folks at Infinity Texas. Mark Ruhmann - Wills Point

Dawn Ullmann

In the 20+ years that we have owned a home, we have never been charged this much to repair a unit. I had to call several times to ask them to send me an invoice, because they do not give you one when they leave. After requesting it to be emailed to me 4 times, they finally agreed to put it in the mail. Once receiving it, I called to have the charges explained to me. For 1-3 lbs of refrigerant, they charged a flat fee of $293. ( I followed up with two other a/c companies on the cost of R410a refrigerant, and they charge between $20-$50 per lb.) This did not include the service fee of $79, which they charged me for twice or the non-fused disconnect that they installed for $269. This came to a grand total of $720. The panel was not reinstalled on the condenser, leaving the electrical components open to the elements. I could add more, but I think this is enough to say that I will not be calling Infinity Texas Air to service my units again. Very disappointed and disgusted with the service and cost.

Terry Denali

White Christnas 2012......thermostat went blank.....heating/AC unit rendered not operable. A call to the office was immediately answered and was assigned a time approximately 4 hours after initial contact. The technician responded precisely on time as had been earlier stated. He even put on boot covers before entering into the house. Repaired, replaced, and re-connected everything in less than an hour. everything was explained in detail as to why it happened, what to do to prevent this type of event from occurring again. I felt as if the prices were very reasonable and the communication was great. Infinity is highly recommended as I would recommend these guys to everyone I know.....call me if you need to know more about my experience----it is all positive.

Brad Jordan

I have been overly impressed with this company. We ended up choosing Infinity Air due to excellent reviews and they were the only well rated company in the area that did not have any BBB complaints. The estimate was extremely competitive and we ended up having two systems replaced. The installation was quick and everyone was stellar in keeping us informed during the process. We already see the savings in the higher SEER rating and are very pleased with the two Lennox systems so far. Connie was wonderful to deal with in the office, Trapper is extremely knowledgeable, Ray was a superb chief installer, and Greg was great with questions during the quality check. Thanks to Infinity Air.

Kathy Ratliff

I have an AC & heating unit that is 18yrs. old,has some leaks and not cooling.After receiving a letter from Infinity Texas Air in mail and doing a lot of research on the web.I found a lot of good reviews & they were listed with the BBB. Trapper came out,very courteous,put shoe covers on his feet and he was very knowledgeable and respectful. He told me what my options were in buying a new unit without the high pressure sales pitch.Unfortunately I was not able to make this purchase at this time. So, Trapper put some freon in and that was helping it cool before he left.I would highly recommend Infinity Texas Air in Forney Texas and will be using them again.

Jeremy Mangin

The guys with infinity have been amazing! Jordan was the technician that came out to our house and he was very honest, knowledgeable, patient and you could tell he truly cares about the people he`s helping. Trapper was also a huge help in our decision making process and incredibly helpful and knowledgable. They are all around good guys who do a great job for their customers! They will be back out Tuesday to install our new unit and I know and trust they will all do an amazing job! Thanks guys my whole family including the pets are incredibly grateful!

Melissa McCaleb

Infinity Texas Air well exceeded my expectations! They provided wonderful customer service throughout, every person with whom we came into contact was kind, respectful, hard-working, and professional, and it is apparent they take pride in their workmanship. Tapper, Connie, Lisa, Ray and team truly care for their customers and they serve with excellence and integrity. They went above and beyond for my family. We are thankful, and will be life-long customers. Do not hesitate to call Infinity Texas Air for your HVAC needs!

Connie Bowers

Excellent experience with Infinity Texas Air!! Starting with Trapper getting us a prompt estimate, to office personnel Connie getting back with us on appointments. Techs Omar, Stephen and Raymond got the job done in a timely manner and did it right! We got more than we expected with this company. Awesome customer service all the way around. If you want somebody that delivers what they say look no further than Trapper and his crew!!

Zach Zajac

Great firm!!!!!!! Awesome techs, ask for Raymond. Awesome customer service "Connie." Feels as though they want to take care of you. Same day service when needed!! I have nothing to complain about. Not very many good/honest companies left these days but Infinity Texas Air is definitely one of them. I would highly recommend them.

A Private User

I recently had Infinity Texas out to my home. I called after hours and the General Manager answered the phone and immediately sent a technician out to fix my problem. The technician was friendly, professional, clean cut and even wore shoe covers to protect my home. I will recommend this company to anyone needing A/C service!

Clinton Kirk

I recently had an issue with my A/C service and Infinity Texas Air was amazing! From the initial phone call to the very quick response to the education of the service men that came out and the services they offered. This company is truly amazing and will be the only company I use in the future for any A/C or Heating needs.

Rebecca Dorsey

I was very pleased with the professionalism shown from the beginning of my interest of replacing my HVAC system to the installation and completion. This company has gone above my expectations. I would highly recommend them to anyone interested in working with great personnel for all air and heating needs.

Debra Ross

Infinity Air is courteous and very knowledgeable. My A/C unit was cleaned and checked out thoroughly. Pedro recommended a few services for my older unit. Not pushy. Very friendly. Left it up to us for care of our unit. If and when we need a new unit, Infinity Air will be our first call. THANKS!

FRANK L CROCKETT JR

Home town community company. Businesses are in business to make money/a profit. In our case if seemed that Infinity Texas Air & Electric were putting customer satisfaction and concerns way ahead of the profit. Positive attitude at every step of our project.

Mark Summers

The Infinity TX Air representatives were very resonsive. They provided same day service and got my air conditioner up and running like new. The service staff were professional and knowledgeable. Will certainly recommend their service to family and friends!

Tonya Dale

Jordan was very professional and knowledgeable about our new air-conditioning unit and he went out of his way to help educate us on what we can do to inprove our air quality and prolong the life of our equipment. I would highly recommend him.

WD Hancock

Trapper and his team did an excellent job! They were prompt and coordinated efforts with the electrical contractor without any issues. The price was more than competitive. This was hands down the best HVAC experience we have had in 20 years!!

David Piekut

Our technician suggested an ionizer since my wife and I suffer from constant allergies. Within days of the install we began breathing better. Less congestion and coughing in the night. We highly recommend it! Thanks Infinity Texas Air!

Annie Henderson

Jordan was very respectful, thorough and professional. I called at about 6:30pm on a Tuesday evening and I got same day service. We will be using this company again in the future, if need be. I would highly recommend these guys to anyone!

Jennifer Young

Wow!! Great service. Great value. The team was professional and thorough. I got a great system and know that the service team is there if I need them. Highly recommended them to anyone needing service or a new system.

Kelsey Johnson

Raymond was polite and efficient. He explained to us exactly what he was going to do, showed us what he was going to do, and then did it quickly. They were prompt both in coming to our house and working on our unit.

Eric Staggs

Definitely an amazing company with impeccable service. They were prompt, polite, helpful and worth every penny for such an important investment in our home. This team was stellar from start to finish!

Russ Payne

Just had the new AC installed today. All I can say is amazing install and support from this company. Very professional and very quick. I would recommend this company for any and all AC work!!

virginia hunt

Pedro was kind ask and answered all my questions. And very polite and really does need a good review from us Thank you Rick & Virginia hunt

Sue Jill

Great customer service from Connie in the office to the service techs. They are respectful, courteous, wear and very knowledgeable. Highly recommend this company.

Debra Bradshaw

Jordan was a pleasure to work with. He answered all my questions. He is very knowledgeable and explained about the unit I was purchasing. Really nice guy.

A Private User

Outstanding service. Fast and with a set rate no matter how long it takes them to finish. I am very satisfied with the results. Carl Dinora

LeeAnn Johnson

Great customer service and every single employee that worked on our new AC install was extremely professional and courteous!

Sonya Estrada

They made the process of buying a new AC system painless. They were knowledgeable, thorough, and very professional.

Agustin Cedillo

Jordan is an very informative and detailed tech. He did a great job, and was very personable, great attitude!

RC RC

Excellent Service for install and follow up. Fair pricing and professional service. Thanks Infinity Team!

CRYSTAL RODRIGUEZ

This company is friendly and reliable. We are loving our new system. GREAT CUSTOMER SERVICE!!!!