Wilson Heating, Air & Plumbing

Reviews 27

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Lm Schorfheide

This company installed the HVAC system in our home prior to our purchase and the prior owner bought a service contract which was transferrable to us. In January I had them come out to perform a service check. They sent a technician who looked barely out of high school who could not perform the check as he could not figure out how to access the unit. I asked him to report that back to the office as I did not feel we got a complete service check. I never heard back from anyone following that visit. This week I scheduled our spring AC check and specifically asked for an experienced tech due to the problems last go round. The tech that came out today was great, very professional, and indeed could access the unit. The filter was in desperate need of a change as it was not done at the last visit due to the incompetence of the tech. Now Wilson wants to charge me $70 to change the filter (which is supposed to be included in the service check - the cost of the filter). After explaining that the last tech did not check it, the company is still unwilling to change the filter unless I pay $70 for the filter. While the tech was great this go round, the customer service of Steve, the owner, is atrocious. He is willing to forego having us as a repeat customer over a $15 filter because he hires teenagers who are poorly trained an incompetent. If you do decide to use this company, ensure you get someone who knows what they are doing, because the owner will not make it right if they fail to do their job right the first time.

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steve dryzer

STAY AWAY FROM THIS BAIT AND SWITCH LYING COMPANY! On August 20 their technician arrived to fix a leak in my drain pan which had caused water spots on my ceiling. He told me that the drain lines needed cleaning and I needed a new drain pan. I showed him my guarantee and he said it did not cover the repair. But the form said they were supposed to call me to schedule an ac check. They never called me but when I called they disputed this with me. In the meantime their technician said the leak was fixed and that if I wanted a new drain pan it would be $325. The next morning I awoke to a hallway full of water. It had obviously not been fixed. I called them up and Steve Wilson himself said that the same drain pan would now be $475 because I "had cussed out his employee". That is a complete lie. I merely complained that his man had not fixed the leak. This is classic bait and switch by Wilson Air conditioning.

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Chris Jackson

Wilson SVC Air Conditioning service is incredible. We had a new unit installed in May of 2012. Very professional installation and very honest guys to work with. We sold our home in August of 2012 and needed service to our other AC unit. Eric Wilson answered my call personally at 8pm and had one of his guys at my house at 9am the next morning and serviced our AC and got it back up to speed with some basic cleaning. The service technician performed this service to us at no charge. A complete courtesy service to thank us for our business just two months earlier. That is unheard of! I would strongly recommend this company for all of you AC needs, they will treat you right and take care of any problems you may have.

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David Walters

Entire A/C Heat System would not turn on. Wilson Heat and Air tech came out and spent 10 minutes looking at it before announcing entire system shot and he could show me where coils appeared burned and entire system (less than 20 years old) needed to be replaced. He quoted $7200 and $6900 if they could start the install the next day. He then charged me the standard $80.00 service call feed. I had Texas AirZone come in for a second opinion. Within 5 minutes the Texas AirZone tech had found a blown fuse and a rodent chewed, shorted wire. Cost of repair $125.00

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Bill Bowden

We have used Wilson since they started many years ago. They handle all of our plumbing, air conditioning and heating work. We had our A/C and heating units replaced about three years ago with the inside units moved into the attic. All their work has been done in a very timely and professional manner. We would highly recommend this company to anyone. Their service personnel, telephone contact (office) people and top management are very knowledgeable of our needs. We appreciate the manner in which they have always handled our A/C and plumbing needs.

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A Private User

The air conditioning stopped working in my home late on a Thursday evening and a tech from Wilson told me that I needed a whole new AC unit because mine could not be fixed, that parts were not available and it was a crappy unit. This unit is less than 6 years old and he never even looked at the outside unit. He gave me a $3400.00 quote. Today another company came out and Josh fixed it for $125.00 by simply cleaning it. It works GREAT! This is an obvious rip off and I hope no one gets burned by them. I am reporting them to the BBB.

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Elizabeth Reynolds

I have used Wilson for heating, AC and Plumbing since 2008. I have always been pleased with the service they provide. Today my upstairs thermostat went bad and Jimmy Collazo replaced it with no charge to me. I like Wilson for many reasons: they always come to fix a problem very promptly- many times the same day! They send service men who are friendly, knowledgeable, and clean cut and they stand behind their products- like they did today. I recommend Wilson for your heating, air conditioning, and plumbing needs.

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Charles Long

I have been a Wilson AC customer for several years, the staff has always been professional, and helpful. Once I had a problem and they went out of their way to help me. I have my system tuned and serviced every year by them and have never had a problem with my unit. Living in Texas most AC units dont make 10 years, so when the time comes for a replacement, These are the folks who will be called to replace.

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Robert Krenek

Organization installed A/C coil incorrectly and may have caused premature failure. They did not register extended warranty as they indicated they did. The owner will not talk to women and refused to come back after service attempt failed to make proper repairs. Buyer Beware of this company. Better Business Bureau has also been notified.

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Kyle Barnes

Have used Wilson twice now and had a great experience both times. The office staff is very friendly and their installers are the best. We got our last unit for a few hundred less than what another local company quoted and it is still running like a champ! Highly recommended for anyone needing air conditioning in Frisco. Thanks guys!!!

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A Private User

When I called to make my service call appointment the receptions gave me false information about how much it was going to cost me to get the service I requested. When I called to complain I got hung up on by the office manager so needless to say they have terrible customer service.

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A Private User

These guys go around taking advantage of gullible people with no knowledge of AC/heating. They quote excessive repairs that can not be verified by independent companies. Worse, they have full time employees writing positive reviews in websites like this one. BE AWARE.

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Ben Dunne

Our hot water tank broke and we were in need of a new one fast! We called Wilson and we were able to get same day service which was very nice! The guy who replaced our tank was very clean, very nice and had us taking a hot shower again in no time! Thank you.

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Holden Starks

My friend Ashlee recommended this plumbing company to me and it turned out to be a great recommendation. They replaced my old hot water heater with a new tankless model and I have not had any issues it since they installed it in mid-November. Great job!

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Steve Ward

The company is great. They have serviced our house for all our needs and our rental property. they are always on time and they stay till the job is done. I recommend them to anyone that needs plumbing or hvac service.

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A Private User

Your guys did a very god job and were very friendly. The only issue i have is in the beginning the breaker kept popping the unit off but you responded and tok care it prmptly. Thanks for everything.

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Andrew Hollingsworth

We enjoyed working with Wilson on a previous home (excellent work, timely, good solution to a tricky location for the system) and are planning on working with them again for a new home.

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Antonio Macias

It is a company with the necessary quality for demanding customers.

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Kirby Jaworowicz

Very professional installation crew. Everything delivered as promised and on time. Team was the best I have ever seen. Congratulations!

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Steven Salmon

Extremely overpriced. They came out to give me a quote and they are thousands of dollars higher than anyone else. Insane.

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A Private User

I was very pleased with the service, professionalism, and manners of Corey and the install staff. They were great

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A Private User

The installer left a drill bit, they can come get it if they want - Good Service! Very Professional! Great Unit!

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Sela Millh

Services were necessary within the first week; and the response was quick and right on target for the solution.

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Devin Jacobson

Bill has done an excellent job keeping up my AC unit, which I bought new from Wilson...

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A Private User

A great experience. My contractor was polite, knowledgeable and thorough.

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A Private User

Great customer service always. These guys run a good shop.

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Meghan McCaffety

Excellent fast service, highly recommend this company!!!!

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