|Category:||Auto Insurance Agency|
|Address:||23902 US-59, Kingwood, TX 77339, USA|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
If it were for me I would rate no stars. I have nothing against StateFarm, however the independent agency at Brian Burklow office clearly has no customer service skills when it comes down to their agents. All i need was a refund for an ERROR they admitted they had made, they made me lose money out of my pocket. I am a single mother and they took advantage of me. DESTINY, whom gave me a run around to get my refund, she gave me incorrect information, so when i called the office back to speak with Destiny, I let her know how frustrated, felt unappreciated and given the run around. She practically laughed in my face and mocked me, repeated what i said and just told me to call who she told me to call and disconnected the call. Horrible, horrible experience! The worst part is I called back to ask for the supervisor and she answered and immediately said no to my request and said to never call her office again. Wow, unbelievable, no professionalism from this office. If you guys want to be mistreated or ripped off go ahead and call this office and speak to Destiny.
Within the last year I made the switch over to State Farm. A decision I am beyond thankful for. With my prior agent it always felt like a hassle anytime I alneeded or wanted anything. Those problems no longer exist.The company itself is amazing but the people at this office make it even better. Even in the most hectic of situations, like when my vehicle was stolen. They go out of their way to be hospitable, kind and courteous. Each visit is very friendly and my agent, Dinakay. Has been the light at the end of the tunnel. She gave me more coverage and Extras including, renters and earned hospital income. And She still saved me over $80 a month! I would highly recommend this location to anyone looking for a quote, a change or just better service all around! Dinakay is a life saver!
When I first got a policy through State Farm, Tammy was very helpful. I got discounts for grouping 3 different policies and I am very satisfied with the customer service I have always received from State Farm, also they seem to be more valuable than other insurance companies. 5 years ago I was also in an accident and State Farm helped me as much as they could through the claim process. Thank you.
Horrible, horrible customer service. Worst state farm agent ever. Was with state farm 20 years before having been forced to switch to Brian due to my previous agent retiring. Just switched to Amica, and the customer service is great! They actually return emails and phone calls unlike Brian and Destiny. State Farm should reevaluate his agency worthiness.
I have been with State Farm for a few years and few months back was looking to change due to the poor customer service. Then I get to speak to Courtney Crall and everything changed. She goes above and beyond to take care of all my policies, home, vehicles and motorhome. Would defiantly recommend Brian Burklow State Farm, just ask to speak to Courtney.
We have been customers for over ten years. Started with homeowners and auto insurance,found our needs so well met that we now use them for banking and financing,also. Our go to person is Dinakay Carnes, she answers all our questions and is very prompt with paperwork and very helpful with the banking and financing side of things.
My experience so far with this State Farm location has been wonderful. The current office manager Destinie Stepp is always helpful and even willing to stay after closing hours to complete paperwork. I highly recommend contacting Destinie for your insurance needs! Jeremy
I really appreciate the service I have received from this office. It was a nice environment and everyone was helpful and polite. They did all the work for me even cancelled my old policy. I will definitely be recommending them to family and friends.
His office manager at the time lied to my face that my other state farm agents had not faxed my paper work to transfer me down here. When I demanded the paperwork a week later the fax stamp showed she had lied to me. I took my business elsewhere
Wonderful service! They gave me the best deal and even end up lowering my car insurance even more a few months later! I was able to get signed up over the phone in less than 15 mins. If you want affordable insurance Brian Burklow is the place!
The staff members in the office are amazing; they deliver the true definition of excellent customer service. I highly recommend Brian and his Staff - you will go there for the insurance and stay for the customer service. Truly remarkable.
They are very customer friendly and when you have to actually make a claim they are on the ball making sure everyone is taking care of. I would recommend Brain Burklow State Farm Insurance to anyone or any business
Tammy is always so helpful when I call and and need to make changes to my account or just have a question, and Brianna has always made sure to keep me informed of any changes or options I have with my policy.
Great service. Dinakay is fantastic. We did all the transactions online. I saved some money on my monthly payments for car and rental insurance. I am so glad I found them. Thank you, Jose Mascorieto
One Fast LSX
I have been with this agent for quite some time and they are the best in customer service and in saving me money. I am glad I moved all of my policies to them......best decision made financially.
Totally rude. Never answered phone 3 yrs and counting they open 8:30 am they answer 9 am! Leave messages, I still have to them call back . Not sure why. Leaving this agency!
Switched over last week from another company. Dwain did everything he could to get us all the discounts we was eligible for, saving us $75/month. Highly recommend him!
Great customer service, everyone went above and beyond to help and in the friendliest of ways! Felt welcomed at any visit. 100 % recommend this agent!
I have been with these guys for years. I have quite a few veichels, and all is always taken care of, for an amazing price. Thanks guys for all you do!
customer service is unacceptable!!! Only been with them 3 years, with state farm for 37ish years and past agent, who died, was amazing.
Dinakay always offers the best customer service and finds me the best rates available! She makes me feel like I am VIP every time.
My agent, Dina Kay, is very professional and was easy to work with. I have recommended her and this agency to my friends.
Great staff, Courtney really makes dealing with insurance easy and simple! Great rates, coverage, and customer service!
great staff, exceptional service, handled everything for me in a timely manner. Would highly recommend them.
Great rates, friendly service. I definitely recommend them to anyone looking for good insurance.
I have boat and auto with Brian. I get great service and call backs the same day. Great job!!
Not only do they offer the best price ever, their customer service is fast and friendly.
State Farm is great. Good low prices and fast friendly service. I highly recommend them.
Highly recommend them for your insurance needs. Very helpful and knowledgeable staff!
Great agent to have insurance with, always looking for the better for a person.
V. C. M
policy is paid in full yet i still do not have insurance cards. SMH disgrace
Saved me money, while giving more coverage than I had, and friendly service.
Been with over a year. Got me a good rate. I would recommend to anyone
Dinakay is fabulous, saved me so much money! We love State Farm!
Best insurance agent hands down