Category: | Credit Union |
Address: | 15260 Farm to Market Rd 529, Houston, TX 77095 |
Phone: | +1 281-856-5300 |
Site: | fccu.org |
Rating: | 2.6 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–3PM Closed |
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Krystl Snyder
Customer Service is HORRIBLE. There is one lady I have spoken to on a couple occasions and she treats you like you are a peon. I would like to see where in your terms and agreements that show you re sequence debits to maximize your profits. Situations come up and things happen. They are predatory on their fees with how things are processed. Pending charges show for two days, disappear completely for another two or three days then they pop back up. They really sequence their debits so that instead of having an oops overdraft they pull the largest ones first (even when they claim to process in order recieved and I have proof of otherwise) so instead of them getting one or two fees out you they hit you 5, 10, 15. I own my mistakes and when it really is my error I would never complain. But when you start pulling over draft fees before the account is even negative .... the customer is screwed. When asked about it before they just tell you well your loss. Re sequencing is legal, I am very aware of that. But very shady. Pretty sure Bank of America lost a class action lawsuit over this type of banking practices. I have very very rarely ever had overdrafts before I started banking here. I will be seeking legal council and representation, taking it to Akin with Fox news and any other source I can in order to protect others from this scam of a bank. Your company apparently has no regard for the many many many bad reviews, complaints and discord over this exact practice and several other similar (and horrifyingly worse on some) situations. Never will your business be recommended by me to anyone. Horrible Horrible Horrible!
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Miss Ann
We recently moved to Houston from St Louis and wanted to bank with a Credit Union do to our great experience with one in St Louis. FCCU was close to our home so we went there. We open the account and were told that there would be a 9 day hold on deposits for the first 30 days. Well, even after the 30 days they still wanted to do the 9 day holds on deposits. Then it always seems that the ATM machines are not working. Also, the service (which is not person to person, but rather person to phone and video) is EXTREMELY slow. We were very frustrated and decided to close our account (we were able to have a face to face teller at this point). When we told the teller that we wanted to close the account she said there is a fee of $25 to close an account early (earlier than 1 year). So we have decided to leave the account open with $25 dollar in it until 1 year passes and then we will go an close the account. $25 is not that large of an amount, but it really is about the principle. I definitely WOULD NOT recommend this so called credit union. KEEP IT MOVING!
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Michael Davis
This place is bad about fees as someone else said, and their website is atrocious. I am closing my account with them and will go with Wells Fargo. Their tellers are not the most friendly and if there is something wrong with your account they fail to tell you at the window (like every other bank in the world does). If you ever get a negative balance, you will most likely accumulate a LOT of fees because they do not use the "negative" symbol or minus sign in your online statement; they use parentheses and claim parentheses indicate a negative balance. After requesting the fees be removed they will most likely not even tell you whether they decided to reimburse the fees or not unless you keep asking them. As bad as Bank of America is, they are still better than FCCU will ever hope to be.
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Emili Adame
I have been with this back for over 15 years and it has increasingly gotten worse. Customer service is a joke. They rape you with fees and they try to justify the fees. The fees are much higher than standard banks. They pretty much steal from you. The managers are rude and their motto is not "the customer is always right." The younger girls that work there have terrible attitudes. I am taking my business elsewhere. And no one cares about the Houston Texans marketing!!! You are just paying these people with our money!
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Ray Cruz
Kroger branch office on Jones Road and Cypress N. Houston Road. If i could give them zero stars i would. Very biased and judgemental people at branch. The tellers including manager cannot determine counterfeit from real money, treat you like a criminal. I just keep enough money in First Community Credit Union accounts just to pay bills online, keep more money in other accounts with better bank institutions. (You have to do better), do not recommend them, dislike them. Go with Smart Financial, much better institution.
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A Private User
we opened our account in Feb. of 2011 and were told all deposits for new accounts are held for 9 business days for the first 30 days but after that, deposits are processed normally. After the initial 30 days, I deposited a check and was told our account had a 9 business day hold for deposits for the 1st year. After being told by a manager that this was cleared up, I tried to make another deposit, only to be told there was a hold on the funds. This is ridiculous, we will be taking our business elsewhere.
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Sean Herbert
While they do indeed have ATROCIOUS service overall (customer service both in-person but especially over the phone), there are a few good people working there. Perhaps they should move on. These folks are more fee-oriented than Bank of America (I still have my BOA account, had to close this account especially being a tertiary account for me. Skip this so-called "credit union" and go to Smart Financial.
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Terry Ramassar
I not sure about the person below me but I think he might be thinking of First Community Bank. I bank here and receive phenomenal service. Also this is a Credit Union.. I just wanted to comment that I always received great service from here and will go back. The fees at banks are really really high and with all the banks closing I feel safer with my money here than anywhere else.
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Tony Rodrigues
This Credit Union is a joke. I advice everyone to keep driving to CyFair or MCCU. This place will threat you like S@#$, they have no customer service and management sucks. Even the teller manager once you speak to her she will threat you like an idiot. Keep moving this place is infested with $$$ hungry roaches..
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Christina Sanchez
If i could post no stars at all I definitely would! Horrible customer service they give you the wrong information everytime you speak to someone and had me running around multiple times. Dont deal with them.
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Walt C
Been using for years. Good service. Can always see a teller. I always walk in and get a preapproved auto loan same day I get a new car. Website is good and they have mobile check deposit.
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A Private User
I had an savings account and had nothing but bad experiences, I went to bank of america where I been banking for the last 4 years with no problems.
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MARENA FANINI
I have been a member since 1983; I have encountered ONLY the best: integrity, professionalism, intelligence, dedication, experienced EMPLOYEES!
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Nick O
Horrible bank. Wont let me get more than 500 out a day from atm... Holding my money hostage. Thats theft. Ill be switching banks next week.
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Aliyyah Riffe
Great customer service, Olivia was very helpful ! She should get a raise and promoted !
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luis fuentes
Worst banking institutions ever, slow dim witted incompetent staff
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brandon vasquez
They rip you off with hidden fees and customer service is horrible
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Jeanne Spaulding
Very helpful, but it takes a few minutes.
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Stan Hench
Drive thru is slow, very slow.
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B C
Long time member, no problems.
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Sean Flanagan
Slow a$$ F-word
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Larry Smith
good service.