Feazel

Category:	Roofing Contractor
Address:	5855 Chandler Ct, Westerville, OH 43082, USA
Phone:	+1 614-782-5489
Site:	feazelinc.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 53

Reviews 26

Dean Johnson

To Whom It May Concern: In the winter of 2017 I decided to have new windows installed in my home. Built in 1980, many of the “original equipment” items had been replaced over the years except for the windows and sliding patio door. Approaching 40 years of age, I felt the time had come to update these items to more efficient ones. Concerned about the quality of the products to be installed and the “character” of the company doing the work, I moved forward with caution. Overall, I contacted nearly a dozen companies during the process, gathering prices and product information from each. I also perform extensive research on the internet, trying to find a company with consistently positive customer comments. Here is what I found – All companies had a significantly high number of complaints. And although the BBB gave an A or A+ rating to nearly all of them, each had few positive comments, except for one. All of the sales people that came into my home were professional and presented their information in a very positive and upbeat manner. It was, however, clear to me that the presentations had been rehearsed and fine-tuned so they could be given flawlessly. Only one sales representative was “down-to-earth” and focused only on his product and company. It seemed that most everyone was quick to diminish the quality of the products sold by their competitors…even calling into question their financial soundness and past reputations. Only one company sales person promoted their product only, without mentioning other companies or products in a disparaging way. All claimed to have a high quality window and patio door. But while looking at their samples and comparing comments from each of the companies, only one window included all of the features I was looking for, while staying within my budget. In the end, I chose the one company that consistently stood above the rest – Feazel. The Result I could not be more pleased with my decision. The quality of the window and patio door was unmatched for the price, and the professionalism of the men completing the installation was superior to any contractor with whom I have ever worked. Was everything perfect? Of course not! Was everything that was not perfect handled in a way that exceeded my expectations in all respects? Absolutely! Feazel was the one company that stood out above the rest in all my areas of concern and the quality of both product and workmanship validated my selection of them. And based upon the comments of past customers, my experience is not unique. If you decide to trust Feazel with your project, I believe your experience will mirror mine. Dean T. Johnson Worthington, Ohio

Kevin Keller

I would not use Feasel again. From having my roofing install date changed 4 days out to droppng off trailers and shingles in the middle of my driveway (with no plan of doing any work) so as not to be able to get in or out of my garage for two days. Cleanup was so poor that i almost ran over someones hammer and a pack of nails with the lawn mower that were left behind, not to mention strips of metal everywhere. It then took 6 mos to get someone to file the paperwork correctly to my insurance company so they could reimburse me correctly. Too many times i was told "i will take care of that" and "this has never happened before" only to get a bill later and find out nothing was taken care of. I could go on but be careful with them if you choose to use them. I choose not to. I will say the roof looks great but not worth the stress.

Rachel Trowbridge

Exceeded our expectations! We worked with Joe Lutz at Feazel Roofing after a recommendation from a neighbor. We called/emailed him late on a Saturday night when we noticed a leak in our garage. He was at our home at the first sight of daylight to inspect our roof. We had some serious damage due to high winds, so he worked diligently with our insurance company. He sent in requested documentation, pictures, etc., and made himself available when the adjuster arrived. Joe was very knowledgeable/accurate and the adjuster agreed completely with his findings. Joe had our roof scheduled promptly so we didn’t have to endure additional damages to our home. The crew arrived at 7am and worked until the job was complete. Our new roof looks amazing! Thank you, Joe Lutz and Feazel Roofing!

MDJ 442

I would not recommend using this company, I was given an appointment time when someone would come out to look at my chimney and no one showed up. When I called I was constantly re-routed to an answering service, when I finally reached someone they directed my call to the person who was supposed to come look at my chimney, he promised me he would be there and did not show up. Not worth the hassle so I have gone to another company. I have called over a dozen times in the last week, not how I would run a business.

Thomas Crawford

Salesman Mark Dagget was professional, very knowledgeable about the products, warranties, etc. He arrived on time, worked with the adjustor and answered my questions. Crew chief was polite, very experienced, came on time, brought proper materials. Job was completed in one day as promised. Roof looks great, good choice of shingle colors. Yard was cleaned up nicely after the job was completed. Would recommend Feazel to neighbors and friends needing roofing repairs or replacements. Thomas Crawford

nick berg

Feazel is an outstanding roofing company. I had extensive roof damage after a severe thunderstorm. A different roofing company initially began the roof repair and I quickly determined their work to be unsatisfactory. I cancelled the work and contacted Feazel. Feazel handled the entire roof repair professionally and efficiently. The Feazel work crews work quickly and cleanly. This company (Feazel) truly strives for achieving 100% customer satisfaction. I highly recommend Feazel.

Charles Wendel

A few months ago we noticed a few spots/wet damage on the inside of our garage. We contacted Feazel, they were great from the start to finish. Came over, no pressure, presented great options, quick, on time, and when job was complete the roof looked great! Fantastic trim, we had gutter work done as well. Truly a company that cares, follows through on many angles and a solid recommendation from us! We feel very secure with the new roof and it looks great! Charles Wendel

Stephanie Domas

I used Feazel to replace my old leaky skylights. They were quick to come out and do a free estimate. I had gotten a few other estimates and Feazel came in much cheaper, installing the same brand and model of windows the other places wanted to charge me hundreds more for! The actual instal was easy to schedule, they showed up on time and finished on time. No hidden fees or charges, new skylights look great. I plan to call them again For my next roofing needs

Theresa Kossler

Great company. It only took us about 1 month to get everything completed, from inspection to completed roof. They had great communication. Tom N was a great advocate when the insurance adjuster came out. He was nothing but professional and courteous. Would recommend them to everyone!

Jillian Schmall

Feazel has been great to work with. Before we moved into our home in 2013, the previous home owners had Feazel come out and redo the roof. At one point, the roof started to leak and Feazel sent someone out fairly shortly to correct the problem. I would definitely recommend them.

Kevin Myers

The work crew showed up on time, completed the job faster than I thought they would. I walked the roof and around the house. The job was perfect. I find any nails laying around. They hauled away all the old shingles and scraps. Great job and great price!

Susan Long

I cannot say we "loved" it, as no one likes to go to the expense of a new roof. However, from sales to installation, to accounting everyone we encountered at Feazel was prompt, professional, timely and we are very pleased with our new roof.

Molly Beck

My experience with Feazel Roofing was fantastic. My salesperson, Joe Sabo was very knowledgable and worked with my insurance company to make the whole process easy for me. The job was well done and I would highly recommend Feazel Roofing.

Nick Leali

Very happy with the sales experience. Our rep was knowledgeable and did not try to upsell us on any unnecessary services. The install crew was fast and professional, and left the site very clean after they were done. Highly recommended.

Carl Hamilton

HORRIBLE CUSTOMER SERVICE. I called with a question, I was interrupted, reprimanded, and then hung up on before I finished my question. The lady who answered the phone was NOT PROFESSIONAL.. Thanks, Carl H. Hamilton

Tara Perfect

Feazel Roofing did a great job and provide excellent customer service through the whole process. From explaining all the details at estimate to clean up the crews were wonderful.

Carol Helling

Great company to work with. Quality workmanship easy communication, prompt responses. Roof and gutters look great and work great. Would definitely recommend them.

Ashley Burns

They started right on time, made small to no mess and cleaned up after it all and left about 5 hours after starting. Easy to talk to and made buying a roof affordable.

Jessica Dunmire

I recommend Feazel Roofing for any roofing repair job. They are very easy to work with and very honest. They are very respectful and do quality work. Thanks

Dan Wilson

Feazel did a good job and on time. Our roof looks great. Ended up having to replace the wood sheathing, this was done to our satisfaction also.

C Hurl

Would not rate them. Called for an appointment, had one set and up and no-one showed up. Called about this and then no-one returned my call.

barbara manu

No call no show. I also called and left message with answering service. I will not do business with this company and will not refer them.

Ron Bryant

The sub contractors they hired are sub par at best. Would not use again communication left a lot to be desired

Jenelle Abusamhadanah

I had an inspection scheduled for today-no call and no show.....I will use someone else.

Lauren Carlson

Quick, easy estimate and fix to our roofing issue! Thanks!