Los Alamos National Bank

Category:	Bank
Address:	1200 Trinity Dr, Los Alamos, NM 87544
Phone:	+1 505-662-5171
Site:	lanb.com
Rating:	2.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 21

Irrevocable Loss of Trust

After more than two decades of excellent service from LANB, I was forced to move to another institution for my banking services. The unexpected cancellation of multiple, recurring and automated bill payments required weeks of effort to remedy. Recurring transfers between LANB accounts became impossible, meaning that I accrued legal risks with no tools at my disposal to make required, recurring intra-bank transfers that are routinely available at so many other institutions. In summary, the new online banking system is pathetic. Adding insult to injury, in my vain attempts to find solutions, I found the the bank staff to be either clueless or contemptuously patronizing - often both. Perhaps the utter failure of the online system allowed the customer service issues to become prominent, or perhaps there was a total and sudden collapse of both during the summer of 2016. I held out hope for improvement, but after months of disdain by lobby staff, it no longer matters.

John Valjohn

I have had terrible experiences with this bank. I strongly recommend people to consider other alternatives. This bank left me with no credit card in a foreign country for a WHOLE WEEK. That means no food, no accommodation and no means of transportation for a week in a foreign country. I had told them everything about my trip in advance (dates, locations and expected expenses); they still managed to block my card and took a week to resolve it after many emails and phone calls. A month later, they changed the daily limit on my card without notifying me; I was unable to get a hotel room for a conference. A week later, they cancelled the recurring transfer for my rent without letting me know. Nobody at the bank could tell me why, it took an hour to set it up again and they failed to provide a solution for my late rent. They never answer emails and only extremely slowly address your issues over the phone or in person.

Tina Buchen

Used to be a great bank to deal with . In the past I would highly recommend others to do their banking here. But no longer will I do that ! You called and spoke with a real human and they would assist you. Now it is an automated phone system with a wait time in excess of an hour. At the bank now you can expect at least a 20 minute wait to get to speak with someone . Also, in the past I would receive a monthly statement with all my accounts on it and complete activity of each account. However, I received 6 different pieces of mail from them the other day, one for each account, and double for some. WHAT A WASTE OF POSTAGE AND PAPER ! It was a great bank once, but NO LONGER. Why did you have to change for the WORST ? Very sad to see a small independent bank move to the dark side of customer service !

Jess Cullinan

This used to be a great bank, until they chose to "upgrade" their online banking and removed basic functionality. Transfers and bill payments are now handled through an outside clearinghouse, even between two LANB accounts. The staff has not received adequate training to guide customers through the transition, and the most basic of electronic transactions are now more difficult than just writing and mailing a check. There is no longer any advantage to using this bank with their crippled system.

Rita Fuller

We have had excellent service from LANB for years. We were well-warned when the new system was coming in and told how to prepare. Change can always be a challenge, but with numerous correspondence from LANB of the coming changes, we were ready and able to maneuver the new system. The one issue we had was treated promptly and courteously. We had to re-enter our monthly direct pays, but all worked. I would much rather bank locally, just like I would much rather support our local businesses.

Michelle Garcia

My five star review really goes to Beverly M. Maez Construction Project Management and Insurance Claims Assistant in the Abq office!! She went above and beyond to help me throughout the construction of our home!! She was always there to answer questions, to explain the next step, etc. She was very kind, helpful and pleasant to work with! Thank you Beverly! The Garcia Family

LA Arts Council

We are most appreciative of the financial and volunteer support given to the Kite Festival by LANB. Tony Mitchell was great to work with and particularly helpful with loading, delivering and unloading the Sprinter with all of the supplies for the Kite Festival. Thank you!

eddoli mendez

Not so good i wait for the all day and no body attending me... they call me and tell me that they dont received my monthly payment I drive 6 hrs for bring the payment proof and no body can help me whit this deal

The Great Escape Vacations

On hold for more than an hour. Went to the branch and sat in the lobby for over 45 minutes before they called me up. They still could not resolve my problem and asked me to come back after lunch. Really!

Enrique Montoya

I have lost total faith in this place. The online tool is clunky, their branches take too long to deal with issues, and their employees are unsympathetic. I miss their old online banking. ...

Chermarie Reid

So far this new system is a nightmare and if it is even possible the customer service is even worse than before. It does not matter whether it is over the phone or in the Los Alamos branch.

Roger Shurter

I bought $30K of shares in LANB and in two years it was worth less than half of what I paid and was still going down when I sold it.

Wolf XWK

Great bank. I have had an account for about 20 years. They have always been friendly and nice. Never had a single serious issue.

Bill Shaw

Phone service is abysmal. Transferring money to another account requires calling them and the phone app is truly awful.

Mark Macinnes

no bank in right mind would put in place a newer e-banking system without migration of old transactions automatically!

Kathy Garbett

They have never done bad by us. The people are helpful and friendly. Our money remains safe with them.

Bruce Ismay

How are these people still in business? This bank makes Wells Fargo look good. Avoid like the plague.