Ravinia Plumbing & Heating Co., Inc.

Reviews 23

NI

Nina Gordon

Saturday at 1:00 I noticed water coming up from the floor drain in the basement, I called Ravinia and was told Ray was on another job, but could be over by 2:00. Needless to say I was thrilled that someone was available so quickly. Within a half hour Ray called me to say he was on his way and would be to my home shortly. When he arrived he was pleasant, remembered being at my house for other service before and he got to work rodding the sewer drain from the street toward the house. We talked while he worked and explained to me that roots are always growing and this maintenance should be done on a regular basis. I truly appreciate the prompt and efficient service on a Saturday afternoon. Thank you Ray and Ravinia Plumbing for being consistently dependable ! Your sincere service is appreciated.

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Rosemary Payne

Had a recurrence of a problem I thought was addressed one month ago when kitchen line was rodded out. Ravinia could not have handled it better. They sent a man out to re-rod the line, and he concluded we needed a camera in the line to see what was going on. While I did not reach the office that Friday I reached them on Monday, and despite the office being swamped with emergencies due to weekend storms they were able to send a man out Monday afternoon to rod the line to the main sewer and to run a camera through both lines to see what was what. As of 24 hours later the problem seems to be resolved. I was not charged for the Friday visit and was charged the continuous service rate on Monday. Very appreciated.

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Robin Leidy

A Ravinia service technician, Charlie, was here today to check out our furnace and boiler for winter. Charlie kept the appointment within the given "window." He was very professional and friendly -- made me feel very comfortable that our systems were being checked out and made safe for winter weather. Charlie was very informative about our old boiler and gave some good suggestions for future evaluation of its expected life. We are members of the Home Care Plan and are very happy with it -- it is a secure feeling to know that our needs and emergencies will be taken care of with a phone call. It was very easy to schedule the appointment and met my scheduling needs perfectly. Thank you Ravinia, and Charlie!

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Irah Jason

Gary was terrific. He was extremely knowledgeable and made every effort to get our system up and running so that 70 plus people would not have to unnecessarily buy a whole new unit. We have a half basement or crawl space with concrete floor and the units are back in the far corner. He was very good natured and non-complaining about having to do his doctoring in a hard space. Ravinia is fortunate to have such a positive representative. In late August or early September we should call and have Gary come back and check out that mice have not been doing damage to the wires in our outside units. Thank you, Noreen Perrone

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CA

Callie Johnston

I called Ravinia Plumbing for a new garbage disposer, a dripping faucet in kitchen, 2 toilets. Rich W. came to my home on time and did the repairs very well. He explained the necessary repairs, and options. After I gave the OK, Rich did the repairs very well. I realized that I needed a new kitchen faucet and decided to buy it myself and then call back for installation. Rich W. returned to my home today, August 31, 2016, to install the new faucet. He did an excellent job, and left everything clean and in order. He was very knowledgeable, polite, helpful, and friendly. I was very happy with the work he did in my home!

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Beev Leslie

We have lived in the area 50 plus years. We have often used sevices under the present umbrella of Ravinia. We have been especially pleased with Romitti when owned by Mr. Romitti. Jose is very good, extremely professional. The HVAC was just installed yesterday. Jejj and the crew were quite professional, Jeff carefully explaining what/why we needed to install. The electrical sort of went beyond what we had planned, but everything was explained and we made the decision to have the work done. It would have been helpful to have somewhat of a line item for the upgrades--probably hard to know until work is completed.

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DA

Dave Ferguson

I appreciated how fast Ravinia was able to schedule a technician to come out and take care of my clogged sewer pipe! I called at approximately 7:30AM and was advised by the representative that she would have someone out first thing,.. between 8 and 9 in the morning, same day. The technician was polite and flexible in my requests, and took care of the problem very quickly. And, advised what needs to be done as far as annual maintenance to help assure future problems can possibly be avoided and or reduced in severity. This information is helpful,.. being proactive is important as a home owner.

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Reyna Tang

Great service from Kevin H., the service technician. He arrived as scheduled, and did a thorough inspection of our furnaces and thermostats. I appreciated that he covered his shoes with paper booties as he entered my house. He answered my questions about ways to try and save money on my heating bills this winter, & I felt confident with his expert knowledge. He also took the time to explain what is the new Ravinia Plumbing & Heating Family of companies and how my new membership gives me options and benefits. I will absolutely ask for Kevin for the Spring inspection of my air conditioners.

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RI

Richard Martinez

2 technicians: Both very professional, friendly and cleaned up after themselves Roy - Rodded and unclogged outside drains and did a great job explaining each step during the process. Timing was perfect, the next day we experienced very heavy downpours that would have caused property flooding and potential water in my basement. Kevin - Repaired and replaced 3 leaking / faulty sink components and eliminated all the nusance leaks and water wastage. As a result of this excellent service I signed for the Home Care Club and would gladly recommend Ravinia for any Plumbing work.

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Alissa Jeub

The person doing the scheduling was on top of things and willing to work with me when I needed some flexibility in the middle of the day with who the plumber would arrive. Kevin is great plumbing professional. He was friendly and courteous. He knew his stuff and systematically problem solved the very slowly draining bathtub which had been a issue for a year. He fixed it. He also quickly took care of a leaking toilet. Also I called on a Sunday an d talked to a live person, got a call from the office on Monday and repair was scheduled for Tuesday. That was fast.

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Deana Kettelle

Jack repaired the boiler that was frozen in March. We had to wait for better weather because it is in the attic. He is such a good person, so qualified and worked without stop for more than 6 hours. He and Larry did a fine job getting the repair done today and I really appreciate the professionalism of Ravinia Plumbing and its employees. They have all been so courteous and concerned about doing things right. I really appreciate Ravinia for their fine service and, especially, Jack, most of all. Fine company and I will continue to use them.

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Dianne Stevenson

Jose Guerra, electrician, completed 3 projects with exceptional service. His advice necessitated a return visit in order install specialty bulbs with greater performance than those sold by a supplier. I am extremely satisfied. Cesar, heating and cooling technician, performed a clean and check on my furnace with noted courtesy and attention to my questions regarding humidity. He has serviced me in the past including when an house emergency occurred. He made arrangements for Ravinia Plumbing to fix the problem which was not within work domain.

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MA

Maritza Brown

It was easy to schedule a week ahead and schedulers are always friendly. He was on time and friendly. He remembered the bathtub trap before seeing it. He came downstairs 2-3 times to explain what was happening and his diagnostic thinking. The "bad news" was not as bad as I feared. Thankfully he had sink trap that fits Crane. Water drains beautifully in sink & tub. It always seems a bit expensive ($416) but it works as promised, it is worth it. Your service personnel always seem knowledgeable. I continue to be appreciative of your service.

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MU

Mueller Carter

Nick and David did an unbelievable job in replacing my spacepak system. Timely, professional and friendly. Highest quality job - exceptional attention to detail. Worked long hours the first day to insure system was cooling before leaving for the day and then returned the next day to balance air flow and recheck everything. Jeff Johnson has also been great through both the sales and installation process quick to follow up and everything. I have never been disappointed with Ravinia service but this experience has been the best by far.

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LO

Louisa Suzan

Our job required installation of a new kitchen faucet, reinstallation of a garbage disposer, and re-piping of a kitchen and a bathroom sink. Our plumber Chuck did a beautiful job. The new correctly-installed faucet had slow water flow, and Chuck did not leave the job until he had tracked down and repaired the cause (a faulty part in the new faucet). Another plumber might have walked away and left us with that issue, since the install was complete. Very happy with Chuck. Ravinia is pricey but our experiences with them have been good.

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Daniel Fogel

We were Mahoney customers for a number of years and even though they charged on the high side, the service was always so good that we saw value in sticking with them. Ravinia is just the opposite. They grossly overcharge for routine services, but then provide subpar service. They tried to sell us something we had then had done by a well reviewed plumber for half the cost. They also charged us over $200 to install a battery for our sump pump (plus the cost of the battery). There are many better choices. Will not use again.

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Timothy Ceballos

Kevin Jackson from Bishop Heating & Cooling set up my HVAC System for Spring/ Summer today. Kevin has been my technician for years. I always request him. Why? He does a thorough job and I TRUST him. He is always professional, knowledgeable and represents your company well. I may not be an HVAC techno geek, but Technicians would be surprised as to how much I have learned over the years by observation. I know the assembly areas that should be looked at, cleaned etc.. And I know when a multi-point check becomes a 4 point check.

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Jesus Alvarez

Nick and David installed a new furnace on September 14th at my home located at 1228 W Cascade Court N Lake Forest IL. They were not only prompt, thorough and professional but also quite entertaining. Ravinia is lucky to have these great guys! Worth every penny for their hard work! Also, reacted promptly when it was discovered I would need a liner in the chimney to connect to the furnace. Ron was at the propertly quickly and explained the situation to me so I understood what was being installed and the additional cost.

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Greg Conner

(The following was for an AC system repair/ checkup) The level of professional expertise that the tech showed was outstanding. He was able to quickly diagnose the problem and get it resolved, all while keeping me informed about what was going on. On a personality level;, he was polite and courteous as well. I felt that he was trustworthy, too, because the repairs were made as per our discussions (with no attempts to inflate the bill at all, nor to pressure me to just buy a new system; like other companies do).

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Steff Hall

Terry came to see about our toilet was was very slow to review. Initially, he saw that we needed several new parts for the tank, but after installing those parts he found that the toilet was still not working properly. He called the office and asked them to send out an additional part. He then had to remove the tank, take everything out and reinstall with the original new parts and the additional part. He did a great job. The toilet is working fine and he was very careful to keep the area clean. Great job.

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DA

Dannie Kibler

I called Ravinia when appliance store technicians, who were installing a new dishwasher, discovered a hose leaking under my kitchen sink. My Ravinia technician, Chuck, arrived within the hour. He was friendly and professional. Chuck gave me the option of letting him try to find parts for my 28 year old faucet or replacing the faucet with a new one. I selected one from his book, someone delivered it within 15 minutes, and Chuck installed it in a short time. Overall, I was very pleased with the experience.

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Betsy Smith

Although we have used Ravinia Plumbing for years, today was our first time using Romitti Electric. The technicians were extremely professional and courteous but most of all knowledgeable. They understood what was necessary for our situation and gave us truthful answers to our questions. Their installations and corrections to our current wiring system was most appreciated. We are looking forward to having them work for us in the future. It is nice having plumbers and electricians we can rely upon.

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Nelly Walker

Ravinia/Bishop has worked at my house for over 30 years, and have always been pleased with service. From annual service of heating/air, the installation of new water heaters and furnaces to major plumbing projects. The quality of work has always been 5-star. Technicians arrive in a timely manner and are always friendly and professional. Scheduling appointments runs smoothly and prices are competitive in the area. I plan to continue working with Ravinia/Bishop, and frequently recommend them to friends.

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