Allstate Insurance Agent: Emanuel Jones

Category:	Insurance Agency
Address:	413 Industrial Blvd, McDonough, GA 30253
Phone:	+1 770-302-6454
Site:	agents.allstate.com
Rating:	4.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5:30PM Closed

Location

Photos 1

Reviews 45

Chelsey Smith

THIS IS THE WORST PLACE TO GO FOR INSURANCE. On 8/18/15 My husband and I went in to see how much his policy would be if we added myself and my car. We were working with Susan V Johnson and she had poor customer service skills which put us off. Yet, we still wanted to see if we could stay with allstate. After the meeting we found that progressive was cheaper/better and told her we wanted to cancel the policy. She then told us we would still be charged for the month even though he was charged for his policy the day before 8/17. What usually happens if you are refund for the rest of the month when you cancel a policy. This was weird but ok fine we just wanted to cancel and get out of there. On 8/20, we emailed her to cancel the policy-- never received a response. On 8/31 we spoke with Jamillia who assured us that the policy was cancelled on 8/20 and we would be receiving a check. Today 9/8 we check his account and there is a pending charge for Allstate insurance so we call Jamillia, who now has an attitude because we found she has lied about canceling the policy. We get some story about Susan quitting and not completing our request. BUT regardless of that, we spoke with her on 8/21 to confirm and she said yes, which shows they just try to get you off the phone. So she is screaming through the phone that its taken care of and we hung up and called the 1800 number and the agent told us the insurance was still active and never cancelled. MORAL OF THE STORY STAY AWAY FROM ALLSTATE AND THEIR SHADY BUSINESS PRACTICES.

Arnita Rudder

I purchased a car in July 2016 from Legacy Ford and had a great experience working with Maurice Hawthorne in providing me with insurance. He made my experience very convenient by purchasing my car insurance and buying my car all at one time in one location. He explained my policy and coverage so that I understood what I was purchasing and not just rushing me a sales pitch to make money. I would refer all my friends and family to do business Maurice. Good job Maurice!!!

Candice Murphy

I purchased a new 2016 Malibu earlier this month and was able to purchase a car insurance policy that was perfect for me with the help of a Maurice! He explained everything about my policy to me and answered all of my MANY questions. He was the most patient and genuine agent I have ever had the opportunity to work with and I am grateful for his dedication to excellent customer service

Desiree Trumpler

Hi i am the Assistant Manager at Indian Lake Apartments and we recently had a renewal party for our residents and invited Maurice Hawthorne to setup and offer our residents insurance. And the experience was a great one! He had everything set up and it was definitely All State official. We would most definitely ask him to come back again. Great Job All State!!!

Shanice Richards

Personable and knowledgeable, Emanuel was proficient in helping me select a plan for my home and car. As a first time homebuyer I was a little overwhelmed with the entire process, but Emanuel made it painless, and in no time I was out the door with the right plan and a sense of mind. Thank you!

Dallas Tx

Considering a possible relocation and while in Georgia I decided to sit down and talk to some professionals concerning insurance needs. I would just like to say my questions were answered and the service was great..Maurice was the gentleman that greeted me..Great service

Tanisa Murray

Great Service !! Jamilia was a great help. She answered all of my questions and concerns. She also made me feel as tho I was apart of their Legacy family. I highly recommend any and everyone to allow their services. Wonderful experience guys !!

Shelley Brown

My experience with the Emanuel Jones agency has been wonderful. The staff is always professional, courteous, prompt, and knowledgeable. I would recommend this agency to anyone searching for a great insurance company to work with.

Eva Moore

My experience has been the most awesome experience ever with the help of Maurice Hawthorne he is very nice, kind and helpful and answered just about every question I needed to know about insurance. Thank you Maurice you rock!!!

DONALD WEBSTER

Hi i called for a quote for auto insurance and i got more information which help me out on not just auto ,but renter insurance also . so thanks for enlighten me on something that i don,t know i needed. thanks ms.lindsey.

jai cannon

I have been their customer since 2013 and every time I call I receive outstanding service. Jamilia and Maurice are the always going over and beyond and the new rep Candace is a perfect fit. Thank you what amazing team.

ADNARAMFemme Fashion TV

Maurice Hawthrone has provided me with exceptional customer service! Maurice was very patient and thorough with me. I can truly appreciate Maurice taking his time to better help me to understand my options!

Joyce Rogers -Webster

Hi I called to see how much for my insurance on my car and Ms jamilia answer all of my questions and more she was wonderful and I even got home owners insurance also.your office was great. Thanks Allstate.

Christal Merriman

Dealing with insurance has always been a hassle for me, but Jamilia Lindsey made switching companies, absolutely painless. She is so professional and knowledgeable. I will send everyone I know to her.

rebcca is cool

The Allstate Manager Jamilia took her time explaining everything to me and showing me how it works. She got my monthly payments where I wanted them. Recommend them to all my family and friends !

Mylesha Lee

Maurice Hawthorne started my renters insurance policy he was excellent with his attentiveness for all of my concerns he answered all of my questions!! Great customer service! Thanks Maurice ❤

Danielle Roddy

The customer service at Legacy was outstanding! Not to mention the great help I received from the employees. I would definitely recommend them to anyone. Keep up the great work!

Darryl Birge

I had the pleasure of working with Jamilia. She was very kind courteous and knowledgeable. I recommend her and the services rendered to anyone shopping for insurance

janesha grillier

I loved jamilia and her team they were awesome ! Will definitely refer them to my friends and family . Appreciate everything you all have done !

tim newberry

Really enjoyed sitting down and speaking Jamilia about changing over to allstate she was able to give me the numbers I was happy to change over

Quincy Crawley

I enjoyed my experience with this agency. Maurice Hawthorne answered all my questions going over the process and give great customer service.

Duane Peoples

I called for an auto quote and before I was done Jamilia set me up with a life policy as well. Thank you for making sure I was protected.

michael goodman

I just got a quote from Candace at Allstate. She was very helpful and knows alot about insurance. She gave me alot of discounts too!

Bessie Rogers

I recently moved to the state of GA and called for renters insurance Jamilia was extremely helpful and friendly. Thank you so much!

Haley R

I enjoyed the personalities of Candace and Jamilia. They were a delight and Maurice can sell milk to a cow! You guys rock!!!

Hector Mendez

Insurance made easy to understand! Is what Candice at Allstate did for me. Really knowledgeable and great customer service!

Shalon Dain

Jamilia was very prompt and personable! Had my best interest at heart and highly recommended. Convenient location as well!

Antwon mccoy

Jamilia and her team was a great help she provided me with great information and while being knowledgeable and respectable

Norma Brown

My insurance agent and his crew are so helpful. I was able to get a policy that I can finally afford. Thanks Jamilia.

Tony Dorsey

I had a really good experience with my Allstate agent Maurice. He made my my insurance process seamless.

Cortnee Malcom

Received excellent customer service. Very knowledgeable agents that I would recommend in the future!

Antoine Cannon

Needed insurance for a home I was purchasing, Jamilia made the process painless and I learned a lot

rodney murrieta

I have all my cars insured with Allstate and my houses. I am so happy with Candace as my agent!

Tawana Johnson

Great customer service, very friendly staff! I would highly recommend to all!

Shellie Cater

Jamilia was very helpful and explained everything to me! She was great!

tiffany thomas

Jamila was excellent with providing with information very wonderful

Terry Coleman

Jamilia and her team treated me very nice and gave me a great rate

Erica Rios

Candace is a great agent and has outstanding customer service!

LATROYA RED

I STARTED A RENTERS POLICY WITH CANDY AND SHE IS VERY HELPFUL

Bonita Holmes

Candace was amazing! Outstanding customer service!

Darren Owens

Jamilia and her team assisted me with great help.

Joey Carter

Awesome guy and nice business man

Brenda Peyton

Great guy awesome business

Jessica Estrada

Maurice is FANTASTIC

Christopher Robinson

Maurice was great!!!

Allstate Insurance Agent: Emanuel Jones

Location

Photos 1

Reviews 45

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