Assurant

Reviews 31

RA

Rachelle Miller

I am so upset at this point I could just cry! I have been without my phone for 2 weeks now. First, I had an okay experience with the company initially. After I received my replacement, I discovered the phone was damaged(there was a crack in the screen). I called and the first csr informed me that I had to send the phone back to their warehouse and as soon as I shipped the phone, call them and give them the tracking number and they would send out another phone. I did everything that was asked and then called with my tracking number just to be informed that i had to wait until the phone reached the warehouse and THEN they would send the other phone. I waited patiently for 3 days and called them this morning after the phone had arrived. After waiting 15 minutes on hold, the lady comes back to tell me that the phone I have is out of stock and to wait another 2 days for the solutions department to figure out what phone to send me. I spent $400 on this phone and they have to figure out which one to send me? I just sent them two phones with cracked screens. Fix one of those and send it back to me! I am one pissed off lady.

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AN

Andry Cruz

This is a disaster a big scam, insurance pay 12 dollar monthly charge 175 when you have trouble with the phone and then send you a phone repaired with technical defects making you lose time by going to the store claiming. at the end of the phone that you remplasan you can buy for the same price and better use on the street. I not recommend anyone to have this insurance. This jente are autorisados ​​to swindle HP ARE !!!!!!!!!!!

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ME

Melissa Verna

I wish I could give them negative stars. I filed my claim with tmobile. A day later I find the our phone. I overnight their phone that I never even opened. They are telling me it will be close to three weeks to unblock the IMEI number. Then every puppet they have has a different lie. Today was funny trying to say the phone only arrived to day but we have a thing from fedex that it was signed days ago in their warehouse and on that day it was acknowledge they have the phone. We have filed a complaint. We have emailed every top executive of t mobile and the insurance department. I will not stop until we have our phone on. In all the years dealing with customers service this is by far the worst i have ever dealt with.

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DI

di c

it was terrible. hold times on the phone of 20+ minutes. the messege relentlessly directs you to a web site that hangs up for a long time even after multiple tries. then you call again, and they send the new phone but forgot to send the return envelope - just a threat that if they dont get the old phone it will be $600/ more calls, non working website and their only way to get a new label is FAX a physical FAX - no email, web link or any other current technology. i told them i dont have a fax machine got rid of it 10 years ago. they said snail mail, but if i dont get it back they will charge me. just aweful.

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HO

Horacio Peralta

Mr. Assurant through this to let you know that cost reduction request lowering the following policy 123 certificate nº14603, thank you for that once we took into account but at the moment we feel compelled to cut costs, thanks. -

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S D

TAKE YOUR BUSINESS SOMEPLACE ELSE. I CANCELED MY PROPERTY INSURANCE BY PHONE LAST YEAR AFTER 1 YEAR AND 37% INCREASE . THEY CONTINUED TO TAKE PREMIUMS FROM MY CHECKING ACCOUNT FOR 2 YEARS. DID NOT WANT TO GIVE ME MY MONEY BACK AND MADE IT VERY DIFFICULT. I BELIEVE THEY DID NOT PROCESS CANCELLATION BECAUSE I DID NOT GIVE THEM A COPY IF MY NEW INSURANCE LAST YEAR. WHAT ARE THEY THE INSURANCE POLICE? NEVER EVER GIVE THEM YOUR CHECKING ACCOUNT NUMBER. THEY ARE CROOKS THEY DO NOT HONOR THEIR CONTRACTS.

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KR

Kristen Ardito

AWFUL customer service, fraudulent practices. Assurant owed me $800 and when I tried to find the customer service number to speak to them about how to process the exchange the woman rudely claimed she had nothing to do with Assurant, and hung up on me. Strange, espcially since the number I called was listed on their website. I think they are a scam company, but not entirely sure. Beware! I am always skeptical of companies that do not give numbers on their website but happily take money from you.

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EL

Eliz Demren

Had a damaged wood bed frame bought used for $80 when its actual value new was $250, so the employee who came to "investigate" my situation did what was best for me and got me money back based on its value rather than the price I found it at, when I was unaware I could do this and was fine with just getting whatever left from the $80. It was a fast and easy process, and I got more back than my actual bed even cost.

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JA

Jack Sensing

Absolutely the worst insurance company I have ever dealt with. The customer service fails at every opportunity. The company has the most unprofessional staffing I have ever witnessed. Their lack of concern for the customer is only outweighed by their incompetence. This company is a disaster.

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FR

Fran Cess

I had the absolute WORST experice with this company. I have no clue why I have to pay $10/monthly for this p.o.s. excuse for an insurance company. I paid my deductible, and it has been OVER 1 month and I have yet to receive a replacement phone. I was given 2nd day shipping but NOTHING.

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DA

Damon K

If I could give negative stars I would. I have never dealt with ruder people with any company as I have with this company. Their workers make mistakes over and over and because of that it delays getting your new device.

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DA

Dayron Hernandez Ramos

An ideal place to work, a lot of security, I do not think that ratings are fair.

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AN

Andy Perkins

Garbage website that never works, their 800 number loops you in circles. Impossible to cancel your policy, still get billed for insurance on a place I dont live. ! Shame in them and Geico for using them.

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SC

Scott Hardy

poorly trained customer service, extremely frustrating to deal with. The quality of customer service really makes the company look shady.

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NI

Nichole Jennings

I lead a WELLMETRICS EVENT at this location, their HR coordinator Jenisvel is one of a kind, so polite and professional she is the best.

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MI

Misael Rojas

Worst insurance company ever, try to avoid them at all cost, they are the reason i left T-Mobile.

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MI

Mimi cardelle

Outstanding place to work. The BEST 31 years to work for such a Great Company.

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JE

Jeiker Ortega

Compania crap

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NI

Nixida Marrero

Customer Service staff are very professional and helpful.

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SA

Sandra Fabian

I was obly dropping off n picking up a friend.

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DO

Don Gousse

Best Information Technology services

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KE

KeAundra Moore

Great breakfast & lunch here

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CA

Carlos M

Amazing they are so amazing

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BE

Bernadette Jones

Workplace..gotta love it

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JO

Joel Melara

Beautiful facility.

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AM

Amer Uttamchandani

Great place to work!

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CA

Carmen Castro

Great place to work!

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LU

Luis Emilio Rodriguez

Good place to work

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CA

Carlos Perez Martinez

Is my work place

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SA

Samm M.2

Best place ever

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GE

Gerald Parrish

Nice facility

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