|Address:||303 E Hampden Ave, Englewood, CO 80113|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed|
ACU used to be a great place to work and bank, not anymore. I was under the premise that ACU was here to serve, advocate and advise members on the best choices for them. I was sadly mistaken. I realized this when hearing "we only help good members worth helping" from my manager, when trying to go the extra mile for a member that "was not worth it". It seems that they advocate, serve, and advise what is best for themselves. ACU has adopted more of a bank philosophy rather than a credit union, including raising their fee schedule. When they raised their interest rates to "stay competitive" that they were actually above the industry standard in most areas. Since the managerial hierarchy is a solidified, tight knit click, there will be no changing of any sort, unless it increases operating profit for the credit union. All changes, including changing to Mastercard were done for financial reasons. Nothing that I can recall at all was ever done to benefit or make members lives easier. The credit union has actually gone so far south that they began to pay people for good reviews. These are the only positive reviews you will find. It is very sad that a such a place has fallen so low on the totem pole. The old CEO was a miracle worker when she brought the shambles of what ACU used to be to the place it is now. Since the change of position, it seems that management does not care about members, employees, or service, just the bottom line. Unfortunately the credit union has significantly lost popularity, and seems to be returning to its old ways as a failing credit union.
My husband and I purchased an RV a few years ago and this CU stepped up to finance us with very good interest rates at the time. We have recently gone through some intense financial situations as I was in a bad car accident a few years ago and had to take on major medical bills etc. I needed help this past month and the representative I spoke to, Matt helped give me some financial info and guidance. I really appreciate the help he provided. Grateful to have a good CU.
I never have a bad experience at A.C.U. with the Englewood branch. I highly enjoy the conversations and knowledge I get with the staff. Like recommending me to open a savings account for my son.
It is easy to use their online banking, bill pay and transfer money between my two financial institutions! I also like the mobile app!
My family and I have been using ACU for years! Great service and a super convenient drive thru!
Always well taken care of here! Friendly, fast and a reliable bank!
Fantastic people, super friendly and helpful
Say it with me now "Fees for everything"
The service suck