TruWest Credit Union - 52nd Street

Category:	Financial Institution
Address:	5136 E Roosevelt St, Phoenix, AZ 85008
Phone:	+1 480-441-5900
Site:	truwest.org
Rating:	2.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed

Location

Photos 15

Reviews 14

Paco D.

So I tried to change my automatic payment for my truck and I called to have it delete it since I have a new account, they told me the only way they can do it is to charge me 30.00 dollars just to click a button that says delete. What a bunch of crooks. I guarantee you I will never deal with this institution and I will never recommend anybody to bank with them.

Bridget Furniss Goddard

Very unprofessional company. They had failed to mention I need to change my auto pay date when I called in to change my due date on my loan. How does this make any sense? Now, I have to deal with the overages I wasn’t prepared for. This credit union is a joke and need to train their employees more thoroughly. Very disappointed.

Terry Cothron

This place is a joke at every aspects of banking especially on auto loans if you have auto pay if the loan is paid off they still took the payment out on a loan that is paid off. Your system sucks and will never use this place again.

Matt Moore

This bank was very helpful when I needed to fax bank statements to dispute a credit issue with my student loans. The bank app is also very good - makes banking super easy to make online payments or transfer money between accounts.

07 Z06

All of the employees have a good attitude and I am very happy with their service. The Branch Manager went above and beyond to help me and took the time to answer all my questions on issues with my vehicle.

A Private User

Great service. Home loans and refis are slow. Had to extend both times I used them and both times they had paperwork issues upon close causing further delays. But for day to day banking they are great.

Aneya Marie Vega

The worst customer service ever , they are the bigest pain to deal with. WOULD NOT USE THEM FOR A CAR LOAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVEN IF THEY WERE THE LAST BANK ON EARTH I WOULD WALK TO WORK.

Jade Nielson

These guys are extremely rude and do not know the meaning of customer service. I will be looking for another place to take my auto loan.

Meng Chiao Han

They do a hard pull on when opening an new account . Really bad thing to do when others banks just do soft pulls. I regret opening here

Celeste Rodriguez

I like this credit union but I hate that their ATM is constantly broken these past few months. Please get a new one or something!

Ethan Roberts

Not very professional. Lots of issues with fraud.

EconoLodge Airport

Worst place for any loan!!!

Terry Hunt

Fast friendly