Insurance Savers Inc

Reviews 7

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Shannon Davenport

To whom it may concern; My name is Shannon, policy number #######-AZ-PP-###. I am writing to request my insurance policy on my 2011 Kia Optima and my 2000 Acura 3.5RL be cancelled. When we requested the policy be drawn up at the dealership while purchasing our 2011 Kia, we stated my husband needed an SR-22 for Georgia. The policy was drawn up, we paid the down payment, and we were assured everything was good to go. When I called our underwriter, Insurance Savers, three days later my husband and I were informed that: 1. They could not find our policy and that it may just not be uploaded in the system. The policy was entered on a computer, how could you not find it? And… 2. There was no SR-22 on the policy because Safeway Insurance did not even carry SR-22’s for Georgia. We paid a down of $250+ dollars for this policy and did not even get what we asked for. After losing my temper with the rude, young female receptionist at Insurance Savers, I called back and asked for a manager. The manager assured me that they did underwriting for other companies and that they would find a company that could do an SR-22 for the State of Georgia. That was at about 10am. Well, 5pm rolled around and I still had not received a return call. So, I called again. I was informed by the same young receptionist from earlier (who was much nicer this time around), that the only company she had found to do the SR-22 wanted over $300 down. I asked why it was so expensive and was told that basically we had to purchase a whole new policy and attach the SR-22 to that policy!!! So basically we had to buy a whole new policy because their underwriter didn’t listen when we told him what we needed. The receptionist said that she would continue looking and call me the next day. Well, the next day came and went and again I called at around 5pm. My call went to an answering machine, so I left a message. The weekend came and went and I never received a response. Luckily the owners of one of the establishments where my husband is employed, also owns the building where Son City Insurance is located and they contacted the underwriter at Son City, who came up to my husband’s job. Within 2 hours, not only had Son City Insurance found two companies that carried SR-22’s in the state of Georgia, they were able to actually use their BRAINS and figure out that if we already carried the necessary legal limits for insurance on a financed car, that we could take out a second policy that carried the lowest limits of state liability only insurance, so that we could affordably get my husband’s SR-22. Son City Insurance was not out to line their pockets, they really wanted to help us fix our situation. I know this email reads as if it were a review, and that is because it is. I will be sending this email to Safeway Corporate Offices and posting it on every website I can to ensure that everyone knows that Insurance Savers is a company that provides horrible customer service, does not listen to their customer’s needs, and is only out to make a dollar. I want my cancellation effective immediately and expect to be contacted when this occurs at ###-###-####. Thank you.

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Chris Robideaux

Insurance savers? More like Insurance scam. These people took $163 as a down payment, as I needed quick coverage to drive off the lot with my new car. They assured me I would likely get a refund if I cancelled service within a month. They set me up with Infinity Low Cost Insurance (another misleading moniker), who, after cancelling upon 12 days of coverage, sends me a bill for $47. No refund, nothing from "Insurance Savers," and both companies basically point the finger at the other. A nice little scam. $210 for 12 days of coverage and a processing fee. I will be reporting their false advertising tactics, greed and crappy customer service to the BBB.

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A Private User

I HAVE HAD THE WORST POLICY FROM THIS COMPANY.... THESE PEOPLE HAVE NO IDEA ABOUT CUSTOMER SERVICE THEY QOUTE PEOPLE ONE THING AND THEN 2 WEEKS LATER AFTER SIGNING A POLICY THEY RAISE THE PREMUIM.. VERONICA IS THE OFFICE IN PHOENIX IS EXTEREMLY RUDE AND UNPLEASANT . SHE HAS NO CUSTOMER SERVICE WHAT SO EVER AND IF YOU ASK FOR HER MANAGERS NAME SHE WILL NOT TELL YOU. I HAVE REPORTED THIS COMPANY TO THE ROC AND THE BBB ... WHATEVER YOU DO DONT!!!!! USE THEM, THEY RECIEVE THEIR LITTLE COMMISSON AND WHAT HAPPENS AFTER THEY DONT CARE ... THIS IS NOT THE LAST YOU HAVE HEARD FROM ME ...

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Marysol Ortega

Its amazing how ridiculous it is to get a refund on cancelling service. I find it outstanding that they have ability to charge your account immediately but it takes a month plus for a refund. Then they are never available when you call them, stating they will call you back once they can but they never call back. Wish I had a chance to research this place before I went into business with them no wonder they charge a nonrefundable fee of 30 dollars, they suck at life so bad they have to make money somehow.

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Sher Lyn

My spouse has been waiting for his refund since his cancellation and has not yet received it. Has called several times being transferred to accounting and just gets put on hold which leads to a disconnect.

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David C.

I had a good experience with them. I got a policy with Progressive through them.

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Tommy Chavez

Good great people ready to help GO SHELLY ON 16th st yo COOL BEANZ

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