Arizona Federal - Ahwatukee

Category:	Credit Union
Address:	15625 S 48th St, Phoenix, AZ 85048
Phone:	+1 602-683-1000
Site:	arizonafederal.org
Rating:	4.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 18

Reviews 9

M Simpson

If you see my distribution, I do not like to give bad reviews. Assume when you speak with someone that they are giving you wrong information, not factual information or are flat out unwilling to help find out factual information. Write down who you spoke with the date and time on every transaction. I have been a customer for over 20 year with this bank. After a refinance and a pay off on a second mortgage I spoke with a customer service representative that said our line of credit was not closed, only paid off. I asked are you sure? She said yes. This was good news. I transferred money into my personal account separate from my husbands account (we have separate accounts) he is the one who signed the pay off with Chase and gave permission to pay off Arizona Federal. I did not sign that paperwork. After thinking I was still able to use my line of credit, I paid off all outstanding credit cards and other property taxes. I drew $6,000 on a $70,000 line of credit. Without permission and or notification they took all funds from both my saving and checking leaving me with a -3 balance. They did say they were sorry. Sorry does not pay my mortgage payment. Bottom line they were not authorized by me, to take funds from my an account, on a line of credit that they failed to close and freeze, that I was told was still open. You do not expect your bank to steal from you. At the very least I should have been informed of their error, before they left me with a negative 3 dollar balance. I have an 820 credit score, have had two auto loans, two lines of credit and never have been late even one day. They simply do not care.

Tim Tucker

Jesse fixed a problem 3 others told me could not be done ! Not only did she fix it she did it in less than 15 minutes !!! Thank you Jesse !!!

Cindi Lee

Amazing customer service, just great people

Peter Cavallero

Friendly service and always ready to help.

Jeff Abraham

10 plus years. ..good bank.

Alberto Gonzalez

Closed on Saturdays!!

Mar Would

Good service.