AAA Chandler Office

Reviews 34

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kym stellhorn

I wonder where the secret entrance to the office is that most of the reviewers have mentioned .I have visited this office twice in the past four months, and both times I have been unimpressed. The first time I was the only customer in the office, first thing in the morning, but was asked to sit in the waiting area for several minutes until I could see an insurance agent. While waiting, I listened to several employees discussing their vacations, family life, etc, while helping no one, as I waited. My most recent visit was to pick up maps and seek guidance from a travel expert on travel times, camping areas, etc. The woman at the front counter, while happy to give me maps, tried to sell me books that I did not want, handed me maps for states I had not mentioned, and, when I asked to see a travel consultant, suggested that I use google for my questions! I left with maps and tour books, but was not invited to see a consultant! This is not the assistance that AAA used to be known for! This office is quite close to my home, but I doubt that I would consider using them again.

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Kathryn F Giles

My husband just passed away and I wanted to sell our Smart car without the hassle of putting ads out and strangers coming to my house. The last newsletter I received from AAA talked about car buying. I contacted "Soup" Campbell at this office and he came to my house to drive, take pictures and information about the car. He posted it to the buyers online and that afternoon came back with an offer. It was a good offer. I drove the car to his office and the receptionist was very friendly and greeted me immediately. It was the first time I visited this office although have been a member for a number of years. I was definitely impressed by the atmosphere and will return again for their other services.

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Shelli Lamoreaux-Engler

I typically do my own bookings since I am a former Travel Agent - But we are taking the ENTIRE family to Disneyland for Spring Break and have staggering arrival and departure times - I contacted AAA Travel Chandler office and was put in contact with Carolyn Bostwick - THANK GOODNESS!!! She was knowledgeable and able to meet our unique needs - AND she provided us with some fun gifts for my grand-daughters once we arrive in the park. I also used this office to obtain an International Drivers License for my son while he is in Rome If you have travel needs this is your best destination starting point.

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David Deerhake

Trying to understand certain criteria for renting a vehicle from Hertz, was difficult for me. So, I went to my AAA office to get assistance with this tasking problem. There is supposed to be a AAA standard discount, plus one coupon code available when renting from Hertz. There was however, no way to implement both of these functions on the internet or at Hertz by telephone. It was also not possible to resolve at AAA, but I was assisted in getting a reasonable reservation at a reasonable cost. Two heads are better than one.

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Cheryl Burkey

We went to the Chandler office on Ray Road to plan a trip back to Maryland, Washington, D.C., Tennessee and Kansas. The AAA representative who helped us was THE BEST!!!!!! What more can I say. She was EXTREMELY helpful, EXTREMELY professional, EXTREMELY PLEASANT, and EXTREMELY EFFICIENT!!!! I feel much more comfortable heading out with all the information she provided. Both my husband and I were amazed at the amount of information we walked away with for our trip. Thank you so much for your help!!!!

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Ken Massey

I went to the office in response to a flyer I received in the mail. I had no specific needs prior to the visit. However, while I was there the staff was very friendly and helpful. They offered assistance and wanted to give me an auto ins. quote. When I told them I had been with State Farm since 1958 and accident free they understood why I refused the quote. Before I left they did let me select a nice AAA gift bag which my wife liked very much. Good job by all. I would not be without AAA.

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David Carson

I went into the Chandler office to get an insurance quote and was assisted by Foster. He ran my quote and even ran other insurance company affiliates to see if the quote could be improved. He followed up with getting me quotes on home and rental insurance. He again followed up with an email saying he was sorry he could not best the coverage I already have. I feel Foster went above and beyond good customer service. Thank you. David... Tempe.

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Daniel Pearson

Called the Chandler office and the young lady who took my call was very friendly and knew how handle my inquiry and pleasantly reinstated my membership and added my son as an additional driver and made me aware of the opportunity to add him to the basic plan free of charge for the first year. My only additional cost was to add him the premier portion of my membership. She performed the tasks efficiently and with a wonderful attitude.

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Vinod Parekh

AAA has a great discount program for Home Warranty insurance that is not widely publicized. It is with Old Republic, a company widely used by the realtors when buying a new home etc. and which has provided great service in case of any breakdown/repair needs in your home. The AAA agent was very helpful in finding this insurance policy and I could sign up at the web site for it at a great discount price.

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cj madison

The employees at this office are so welcoming and helpful. I stopped by to pick up a map of Washington DC attractions. Not only did I receive a couple of helpful maps, but the receptionist suggested that I speak to one of their onsite travel agent. The travel agent was also very helpful. She found nearby hotels for me at reasonable prices. I Love AAA!!! Membership to me is so worth it!

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T Ox

I went to the chandler office to get vacation information for my family. The two ladies at the front desk were busy texting on their cell phones. when they finally helped me they had no knowledge of AAA policy and were extremely rude... I will never go back to the Chandler office. We have been members for 41 years and I have never received such terrible service.

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Christine Erwin

I used this office for a trip ticket for vacation. The service was great, the only thing I had a problem with was I did not receive a trip ticket map for the way back home. This caused a little difficulty coming back from where I was. Most people just assume you reverse the directions backwards but this does not always work.

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Mary Lewis

I stopped into the Chandler office for a few maps for upcoming trips. She was very helpful even though the computer was running slow. It was also very convenient that I could also buy stamps at your US Postal counter. I am always happy with the service I receive. mary

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Rob Reginato

I recently moved my auto and home insurance from State Farm to AAA, as the coverage was as good as or better. Personnel were professional, knowledgeable and friendly. The process was easy and painless. Good people and good products.

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Jennifer F

This AAA location did an excellent job of getting the information that I needed in a timely manner. I was in quite a hurry and I was able to renew my membership and obtain the materials I needed within 15 minutes. I was very please.

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Troy Myers

Horrible customer service! Before you have people wait 2 hours on a tow maybe you should have more tow trucks and employ more people! Then make someone wait on hold for 30 minutes to talk to a supervisor! Terrible service!!

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Ann Schieber

I went for a map of Palm Springs, CA. I was lucky that day, as was the last one they had. The one we had was over 20 years old and a lot worn out.The lady was very nice and cheerful.

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Gary Gunderson

Hi AAA I believe that Caroline helped me. The whole office was fun to be in. Caroline provided all the help I requested and more. Thank you for my new Atlas.

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Blaise Lantana

Great help from AAA, got some good maps for my trip to Colorado and some good ideas on where to stay. I even got a magnifier to help read the maps.

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A Private User

I went to Chandler office. Obtained an International Drivers permit, and several tour books and was out in less then 15 minutes. Great job.

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Gloria J Duckworth

I came in to the office to get maps and motel/events booklets for a few different states. The staff was very helpful and friendly!

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Sue Craig

Kathy Redden was wonderful.She went through each line of our cruise schedule.So glad we had help with planning our trip.

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Bob Johnston

Service was very fast. She met all our needs and even offered a small book about the area. Fantastic service!

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Joyce Meek

Just stopped in for a few maps to prepare for our vacation. Service was fast and friendly.

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Charles Zart

Kathy Redden, great as always, she is my only travel agent, always finds my the best deal.

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Gerald James Frisbey

Very, very friendly and extremely helpful to me. I plan on visiting there again today.

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Jerry Scheiber

On my first visit, everyone was courteous, friendly, and professional.

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kathy harper

Fast, friendly and very courteous. They went beyond my expections.

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Jenny Fraley

I always get great service when i stop in for anything!!!

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Gail Saavedra

Happy camper ... got the info I need very quickly

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Steve Baker

The service at this office is always outstanding.

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Harry Hawkins

As always the service was outstanding.

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Mary Hawse

As always, friendly and wonderful service!

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Jason Mann

Free Blink charging stations.

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