Five Star Credit Union

Category:	Credit Union
Address:	411 N Foster St, Dothan, AL 36302
Phone:	+1 888-619-1711
Site:	fivestarcu.com
Rating:	3.9
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 11

Reviews 9

Jestina B

Loan department very sneaky and underhanded. I was told that direct deposit would be routed into my saving account and I could make a payment to my loan when it gets there instead money was directly into loan account in its entirety leaving no funds available. I had hoped this was a mistake so called to try to fix what I thought was an error but to my surprise when I spoke with the bank I was told that this was done purposely. I then asked for the supervisor of the person whom mislead me so that perhaps she could listen to the contents of the previous call she starred she was the supervisor and she was the one that did it and that they do not record the call. She was rude and showed no empathy or sympathy for the situation. I am not upset because there was payment made on the loan but I feel the way it done was unethical and not very professional at all needless to say you want to be able to trust you financial institution however this one I will probably never trust again as there is nothing in place to back up what said in a phone call by them. Also in addition there is no after hour customer service line so if you have an issue after 5pm or work those hours your screwed

Sally Jones

Please DO NOT BANK WITH IS THIS CREDIT UNION BECAUSE THEY DO NOT DOUBLE CHECK THEIR WORK WHEN PUTTING YOUR INFORMATION INTO THE SYSTEM AND YOU COULD BE PUTTING IT IN THE WRONG ACCOUNT AND THEY DO NOT CARE.... PLEASE DONT BANK WITH A BANK THAT DO NOT DOUBLE CHECK YOUR INFORMATION TO SEE IF IT RIGHT. WHO WANT TO BANK WITH A BANK LIKE THAT I DONT. DO NOT BANK WITH THEM...

Safari Richards

Very unprofessional services ! Bad communication and lack of sympathy ! I don’t recommend using candice white or Codie culver if you plan on getting a loan! Worst experience ever ! They ignore phone calls and emails ! I hope in the future to have two completely different people !

dan ces

We have had very good service for years!! We are so happy with every employee we have dealt with downtown and on 84 Thank yall for being so sweet!!;)

Gary Everett

I love my Bank( Credit Union). They treat me like they know me every time I walk in the door or call. I will never bank anywhere else!!!

Amanda Robin

Love the people here they are always so nice.

pamela lul

Great service, great rates, great app.

Nicole Clyburn

Associates pleasant and helpful

Jessie Harris

Very nice people an helpful