Cruise & Travel Presented by AAA - Tacoma

Category:	Travel Agency
Address:	1801 S Union Ave, Tacoma, WA 98405
Phone:	+1 253-756-3050
Site:	wa.aaa.com
Rating:	4.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 83

Reviews 37

Beth Magee

Not a good agency if you are law enforcement, military, veteran or crime victim and have a dog (service, working, or for protection) they consider dangerous, the do not provide homeowners insurance in that scenario. They are unavailable for days on end. They do not reliably provide complete information and will fail to add a kid to auto insurance when you ask. I used them for years because I liked that they shop around, but have had no end of problems the last several years. the agent will change insurance companies to save money, not explaining that changing companies is punitive in the hostile world of insurance. My entire insurance situation was placed in peril by them. To me not serving veterans is a non starter, I cannot recommend them. Horrible customer service and very non responsive. Part of customer service is knowing what questions to ask.

Bridget Albright

Jason was wonderful. My boyfriend and I were with another insurance company and paid a lot each month for our insurance. When Jason gave us a quote it was almost unbelievable how much money we could save by going with his quote. There was no question at all what decision we would make and we have not only saved money each month on our insurance needs but when we got into 2 accidents in 1 day Jason was on the ball making sure we were taken care of and also giving us great advice on what the next steps were. If you are looking for great customer service and honest costs do not hesitate to ask Jason for a quote.

Marcia Ulrich

In the past month I have made reservations for two airline trips. For the first trip I was helped by Val, the second by Renee. I was so impressed with the extra time and effort Val and Renee took to help me get the most appropriate flights for my needs. It was extremely easy to communicate with them by phone and email. I have not flown in several years, so was concerned about making sure arrangements were complete. I would not hesitate to call upon AAA again for future travel plans.

Marco L

Doug Olsen truly puts the needs of his clients first. Doug has helped us consolidate/select the right insurance policies (i.e. auto, rental, umbrella, home) for our family while cutting down the costs. He is honest, quick to respond, and has the technical knowledge to blow your socks off! His insurance prowess and great communication has earned our business for years to come.

Glen Fauntleroy

We have come to rely on Doug Olsen for our auto and home policies. He has not only improved our coverage but saved us money, which equates to real value! He can be counted on to cut through the tremendous amount of insurance "din", providing practical coverage realities. His insurance expertise is both comprehensive and complete. He has earned both our highest praise and respect.

Bonnie Roberts

Renee just help me find the best hotel in Gresham Oregon on the way to see my children in Bend Oregon with the perfect halfway stuff for a tired Traveler and I so appreciate her the ratings and location of this perfect Quality Inn Gresham Oregon. Thank you for the excellent help Renee. Next time I will call for advice again three cheers for TripleA

Amber Dickens

We worked with Michelle to book our trip to Disney Land! This is our first time booking a trip and She was extremely helpful and very friendly. She explained everything to us and made things simple for first timers :) I very much enjoyed working with her and would definitely return to her for future vacations. The entire staff is very welcoming!

Dawn Davey

Nanci Bacon has the best customer service I have experienced in a long time. She responds right away, follows up and is knowledgeable. She is also very sweet and pleasant to work with. She takes care of the transaction and paperwork and makes your whole experience seamless. I will and have recommended her to other potential customers!

Rob Thompson

I work with Jason Bailey on a daily basis supporting he and his clients for life insurance and annuity solutions. Jason is honest, hard working, intelligent and knows how to work well with others. He is one of my favorite partners inside of AAA WA. I would recommend Jason to anyone looking for a professional insurance agent!

Jeri Irwin

I recently attended a Baggallini Trunk Show at the Tacoma location and happy I did. Nice people, lovely surroundings and great product at a 15% discount. The Baggallini rep was knowledgable and their available product to select from outstanding. Thank you for publishing a notice of the upcoming show in the Journey magazine.

Eric Williams

Knowledgeable and very professional. Jeaneen was a HUGE help to me when I came in today. She handled multiple airfares across the US, called more than one hotel on my behalf, and definitely got me the best deal. Thank you! I will definitely be in again for my next trip.

Marykay Duran

We planned a 2 week road trip with stops everyday and needed pet friendly hotels. Megan did an amazing job, keeping me in the loop on decisions but she did all the leg work. I am beyond impressed, it made planning this trip a breeze. Thank you Megan and AAA!

Natalya Drozhzhin

I love working with Jason at AAA Agency. He has always been quick to respond to my questions. Even on the weekend he would email me back. We had a home claim and the company we are insured with was quick and helpful. Thanks guys and keep up the good work!

Fran Munro

We always have a great experience when we deal with AAA Travel. The itinerary was explained to our liking, and we even got a better rate when we paid in full. Everybody there is very experienced in what they do, it makes us able to relax and enjoy.

Adrienne Larson

Nanci Bacon is an amazing insurance agent. She helped my oldest son obtain his first auto policy. Nanci has gone above and beyond to make certain he has received not only the best rate possible, but outstanding service as well! Thank you Nanci!!

Kevin Knecht

Nanci Bacon provides fantastic customer service. She is courteous, professional, responsive and makes the complicated world of insurance a piece of cake. I highly recommend her to anyone shopping for insurance.

Dave W

Doug Olsen has been my go-to insurance guy for years. He is very knowledgeable and prompt with quotes be it auto, home or business. He has saved me significant dollars over the years - I highly recommend him.

Janet Flones

We are planning a trip to Minnesota and Wisconsin and I just needed to pick up two AAA books for those states. They were able to help us out and give us those books. The Tacoma store is great.

Mike Collier

Nanci Bacon is a true professional. It is nice to do business with her. Nanci follows up to make sure things are done. I would recommend her to anyone looking help in the insurance realm.

rgb0110

I would highly recommend Jason Bailey,He has always been very trustworthy and over the years he has always had a prompt courteous answer to any questions I have about my insurance.

Chris Grant

Jason is by far the best insurance agent that I have ever had. He is remarkably responsive even to very short notice requests. I highly recommend Jason as an insurance agent.

Jim Racle

Needed Tour Guide for southern California. Went to the Olympia office and was warmly received. I was given everything that I needed. It was an enjoyable experience.

Marty Brewer

Jason Bailey helped us get life insurance at a great rate. He is knowledgeable, prompt, and willing to go the extra mile to help. Would recommend him to all....

Kathy Bogue

I love going to AAA. The staff is very helpful, they have great stuff, and I love the discount from being a member. The new Tacoma store is very cool, too.

John Mathis

I had very good service from renee. she went above and beyond. she did not stop looking to find us the best deal. and she did. i will be returning.

Sharon Knopp

Val Dornoff has done a great job for us on numerous occasions - helping us with car and hotel rentals. I highly recommend her and the Tacoma AAA.

Heading Toward Retirement Small Farm Life

Friendly, professional and fast service. Answered my questions and concerns. Would do business with again!

Joan M James

Efficient, accurate and pleasant service. I received excellent information regarding trip plans to Peru.

John Brooks

Helpful and knowledgeable staff. Good selection of well designed and useful travel accessories,

Shelby Alongi

Thea Alongi is a great travel agent to work with! She has many many years of experience!