Roto-Rooter Plumbing & Water Cleanup

Reviews 21

DA

david welsh

The plumber that came out to help us was Shawn. I am a do it yourself kind of guy and have fixed a number of problems with the plumbing myself, but when the water was coming out the cleanout and I needed a professional opinion I called roto-rooter for just that. I just wanted a pro to confirm my suspicion as to where the clog was, but I got a whole lot more. Shawn showed up on time for the appointment I made the day before... 5:30 - 6:00 and working in the service industry I know how hard it is to hit nthat window. He listened to everything I had done to narrow down where the issue of the clog was and then he did his own trobleshooting. I really appreciated him showing me what he was doing and taking his time with making sure things were understandable and was working to help me make a decision. He ended up snaking the drain with the electric snake and I was glad he did it because now I know there clear. not only did I see him do the work and had a good understanding of what was going on, but then he showed me every inch of the line with his digital plumber camera that went into the pipe. WOW...what a great job Shawn did and he educated me along the way. I have had roto-rooter do work for me on another home I owned and it seems like every one of my experiences has been a good one. Thanks again for honest work at a resonable price.

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SH

Sherry Barkley

This is the second time in 4 years that we have called Roto-Rooter for kitchen pipe problems. The first time was in 2008. Our tech found the problem pretty quick, the cast iron pipes in the walls had corroded pretty bad and had to be replaced. We were very happy with the service we received. Fast forward to this past week...we started seeing water come up from the foundation under the kitchen sink area. Called RR on a Sunday morning and even though they were pretty backed up they got a tech out to us later that evening. Long story short--The rest of the kitchen line UNDER the house was going to have to be replaced due to corrosion. We were given options and pricing right up front. In my opinion Roto-Rooter is one of the few companies around who truly care about customer service and satisfaction and we will continue to call them for all of our plumbing needs!

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Robert Donnelly

A Roto-Rooter Norfolk plumber guy named Justin Blair came out to my place first thing in the morning to help me with a leaking pipe. The guy was 10 minutes early and ready to work immediately. I was particularly impressed with his bearing and his very pleasing personality. He was obviously skilled in his trade and was able to fix me up within a short 25 minutes. I was absolutely satisfied with his service and his competence. There is no doubt in my mind that I will be calling Roto-Rooter in the future and I will be asking for Justin Blair to remedy my plumbing problems. Bravo to Roto-Rooter for having someone as good as Blair on your payroll. This guy is a keeper and Roto-Rooter should do everything in its power to insure that he stays the course with them because good help is hard to find and Jason Blair is a gem. Robert Donnelly

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Graham West

I called at 7 PM for a clogged sewer and asked for an appointment the next morning. The technician arrived promptly at 9 AM the next day. He put a camera down the line, found the front clean-out (which was buried in the front flower bed) and quickly cleared the pipe. When he found a tree root in the line, he notified me that another individual would come to do an in-depth inspection of the line and quote the fix. That individual was here within 30 minutes. Both technicians were extremely polite and professional, showed me the issue on the video screens so I would understand the problem, and even wore booties in the house due to the rainy weather. I am extremely satisfied with my service and I will call them in the future for any of my plumbing needs.

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Felice Madison

On Feb15,2015 William from Roto-Rooter came out to fix a drainage problem. William was great. He took time with me to explain what he was doing as well as answering my questions. If I looked as though I was not understanding what he was explaining he would stat again in terms I could easily understand. Afterwards he sat down with me to explain the what and what nots to do along with recommending not only company products but other as well. I appreciated the information he gave me and the fact he was not pushing company products. I would definitely recommend Roto-Rooter for any of your plumbing problems and or needs. Thank you William for a job well done and Roto Rooter for hiring this gentleman.

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Bill Paffrath

This morning (7/7/14) we contacted Roto Rooter for a problem with a leaking kitchen sink. We were told someone would be out within 2 hours. Roto-Rooter contacted us shortly after and a plumber was on the way, less than 2 hours. Zack Jaber was the Service Technician and immediately found our problem. He proceeded to tell us we needed a new kitchen faucet and provided an estimate of the amount for the work. Zack and his co-worker are very professional, customer friendly, and completed the work in a timely manner. Zack has been here before and would recommend his services to anyone. Thank you Roto-Rooter!

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A

A Private User

Professional Plumbing with no regrets. I have been a proud Roto Rooter customer since 2007. The Norfolk office has provided me with great customer service and that is something you can not find often. Today everyone from the service representative all the way down to the plumber handled my needs for my faucets in the kitchen and bathtub in a timely and respectable fashion with no hassle. Most importantly I felt comfortable using the service and I love the fact that I can count on Roto Rooter in Norfolk to be there for all my plumbing needs. Thanks so much for taking care of our military family.

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KA

Karen Waddell

My technician was prompt, courteous, and involved me in all of the steps as he completed the clearing of my main drain line that connects to the city drain. When we found that there were a TON (and I mean about a baseball sized wad) of roots wrapped around the drain snake, he immediately suggested getting the camera technician out to look at the drain to determine how and where it may be damaged. I scheduled my service online last (Monday) night and had a tech at my house at 8pm on Tuesday. Wonderful, polite service! Thanks for a great experience!!!

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pat parker

December 6th, the perfect time for a clogged sewer pipe to force washing machine water to escape via the toilet onto the floor. When Technician # 3196 AKA Shawn arrived, he consoled, reassured, and patiently answered questions all while efficiently solving the problem. At no time was I concerned about # 3196 or the company he represented. His demeanor, skill and work ethic eradicated the problem that had been lurking underground for years. I do not hesitate to recommend Roto-Rootor. They are the best at what they do!

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A Private User

NORFOLK PLUMBERS ROTO-Rooter - March 28, 2012: Excellent service, my technician was knowledgeable and extremely patient. I called on a Monday and had an appointment the next morning; they were efficient and followed up with a customer call before the technician arrived. My technician went out of his way to explain the problems and what was necessary to fix as well as went over the estimated expense. I would highly recommend Roto-Rooter. My plumber was out of the Norfolk Roto-Rooter main office.

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LLOYD BROUGHTON

Our house was flooded during Hurricane Matthew and required extensive work to repair. We called Roto-Rooter to help us replace the hot water heater and for quotes on other work we will need to complete the work on our home. Our technician, Michael Brady helped to remove the old hot water heater and install the new one with the utmost professionalism and in a very efficient manner. We were very pleased with Roto-Rooter, their customer service team and Mr. Brady for helping us after this disaster.

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Erin Fox

On Sunday morning we woke up to a burst pipe under our house. I called Roto-Rooter right away and they had someone on their way for our free estimate within an hour. The technician was very pleasant and had the problem assessed quickly with a reasonable quote, and had the issued resolved within a few hours of the first call. Not only was I happy to be able to find someone to come to the house on a Sunday, but so quickly and with a reasonable price, was amazing. We will for sure use them again.

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Ford Cook

Got a call from a tenant with a clogged main sewer line on Friday night - water backing up into toilet, sink and bathroom floor! Called Roto-Rooter and they came out first thing Saturday morning and took care of the problem. Service technician was very professional, informative, thorough and friendly. Not only did he unclog the drain, but he ran a camera thru the drain, showed me the problem, ran his snake through several times, then showed me the results. I highly recommend their services.

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Steve Forbes

Called at 9am on Friday morning to get someone out to my house for an estimate, was surprised when she told me she could have someone there by 11am. Mike showed up on time and gave me a very affordable estimate and when I asked when could he do the job he said "right now"! Mike was a very friendly and knowledgeable technician who remained cheerful even when we had a slight snag in the repairs. He did a great job and I would/will reccommend Roto Rooter to anyone who needs a plumber!

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Angelia Jones

I am absolutely over the moon with this service! When I called them, my name was still in the database from 1996! The customer service rep and the dispatcher were excellent - friendly and courteous!!! The plumber, Danny D. was professional, friendly, knowledgeable and all around helpful. Thank you Danny! I will continue to call on Roto-Rooter for my plumbing service needs! Wow, just a great experience all around! It made an otherwise stressful situation a breeze!!!!!!!!

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Mataharey66

I have been using Roto-Rooter services since 2008 and I am extremely satisfy with their #1 Service. Come in same day I call, get estimate and if I agree then they move on with the job. If not they happily leave with no charge for estimate. They give me different substantial discounts on multiple jobs and best of all, each job is guaranteed. What else can I ask for. oh, yes they clean up the mess too. When there is no man in the house, then there is Roto-Rooter!

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Debbie Robbins

Awesome Service. Had a badly stopped up kitchen sink. Called Roto-Rooter Norfolk at 8 AM and within 10 mins had a phone call telling me the plumber would be at my home between 10 and 10:30 and he was here around 10:20. His name was Alonzo and he was polite, informative, knowledgeable, and hard working. He cleared our clog and explained what he had done. I would recommend them highly and will call them for all plumbing issues from now on.

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SA

sandy r

Called Roto-Rooter of Norfolk and they mentioned they could come right away. The plumber, Robert, arrived in a timely fashion and was very pleasant. He took his time and made sure everything was done correctly and explained anything that I had a question about. He made sure everything was working properly before he left and I was very happy. I would recommend Robert and of course Roto-Rooter for any future plumbing problems. Thank you.

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TA

Tara Buehler Bota

I called Roto-Rooter with a unusual request for a Sunday service and they happily were able to schedule. Not only did were they able to schedule the service, but the entire phone conversation was pleasant and informative. Ken was a pleasure to speak with and I will definitely be recommending them in the future. I will update my review after I have the service completed, but just from the initial scheduling I was very impressed!

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LaTara Harris

This was my first experience with this company. I would recommend them to anyone. They are very prompt and professional. My service man did an excellent job. He had a nice personality and appeared to be there to help me. He shared with me all of the services that they provided as well. One big reason why I chose this company is because they do not have a "service call". I will most definitely use them again.

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MI

Michael Kaiser

My name is Sarah Hazlett,I had a problem with my valve to my washing machine and called Roto- Rooter to come look at it, They sent Steven to come, Steven was very helpful to my problem, he gave me so much information and saved me from having to get my valve repaired at this time, when the time comes that I do need to repair the valve I will definitely call Ritor Rooter and request Steven to come!!!

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