|Category:||Auto Insurance Agency|
|Address:||2180 Mendocino Ave, Santa Rosa, CA 95401|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed|
horrible!!!!!! the receptionist had no name tag. does not care or even pretend instead she tells you sit down and your name will be called. there was 5 people waiting for dmv services myself for expired auto insurance that I needed to make a payment. then being told the wait was only 10 minutes. usually answer. after 30 minutes I went up to her she knew I was upset and then after waiting another solid 7 minutes a Mr. Nick Knudsen. another employee not much of a asset at all. I know its 4 pm and everyone wants to go home and worried about breaks and closing down stations. but your system gives you minute by minute of the activity of customers and their needs. when one of the employees is just sitting at her desk making small talk with the reception and two other agent are in their closed offices. and only one CSR open I really think there is a problem. I am looking for a job.... that first contract person is a reflection of AAA and also one that speaks spanish would be helpful too. Lori is my agent from the farmers lane office. Lori is a total asset to AAA and she is a perfect example of how every employee should act. Lori cares about each one of AAA customers. so I would really look into this problem because you have received 4.2 rating but it will not last. A bad review goes far. and Good Luck. I am waiting in line at Farmers Lane offices ...no more at this office.
I waited one hour for DMV assistance only to be told that I had to go to the DMV to register my new trailer. One AAA DMV assistant spent 1 hour on one customer, having him complete form after form. Total waste if time.
The front desk staff was very nice, the agent that helped me was knowledgeable and helpful, and the waiting experience at this new office is much nicer than standing in line at their old facility.
Alex Von der Mehden
Great service, friendly staff. They know where everything is, and get business done quickly, efficiently, and friendly.
Awesome place to do your DMV errands without the huge lines. Love my AAA membership :)
DMV and trip planing
The agent was very nice and welcoming, helped me with everything that I need.
MR. R. M.
The lines are short, the people working there are very helpful and friendly
Quick service to get my passport photo done. Very helpful cheerful staff.
Very helpful staff ,and a new location 4 aaa
Graselda amazingly friendly and helpful
Location is great, limited parking.
New open concept business plan.
Great service free great coffee