Big Barn Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	81 NW 49th Pl, Des Moines, IA 50313, USA
Phone:	+1 515-265-4444
Site:	bigbarnhd.net
Rating:	4
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8AM–4PM Closed

Location

Photos 100

Reviews 67

Ira Lawrence

Lost my business. I was negotiating the trade of my Sportster for a new one from the Barn. While doing so, I bought a helmet to surprise my wife, as she needed a new one. I bought a small, but found out that she needed an extra small. I tried to exchange it (never worn) when I returned to finish negotiating on the new bike. They told me "no returns on helmets". I explained it was just a size issue and I had just bought it the day before. They refused to exchange the helmet for an XS. Needless to say, they lost the sale of a new Harley over a helmet. Bad business. (I purchased a new Sportster in Iowa City and they exchanged the helmet for me)

Marcus Rowe

I was on a trip from Omaha to Lake Superior and at closing all technicians were gone I rolled in because my 1k mile old HD gas cap would not release and my foot peg was not installed at the proper angle at another HD dealer so my foot was vibrating off the edge of the peg outwards.....Not only did Doug MacMillan take care of my gas cap issue by replacing it with a new one, he took the time to find the correct allen wrench to have the peg adjusted so i would be safe and as comfortable as i could be on my 1500 mile trip. Could not have been more helpful thank you Doug & Big Barn for hiring quality people.

Jennifer Smith

I had my 2014 trike in for some recall work. Simple work that should have been completed in three days if not two. This Fri will be two weeks and still not done. Why are recall parts not ordered ahead of time so the parts are waiting on the bike and not the other way around?? If this had been realy nice weather I would be even more upset. Service needs to get their act together and make turn around on these recalls quick and easy for the customer they serve. Karl Smith

Jenny w

My husband and I went into Big Barn HD to purchase a new Street Glide. The people at Big Barn seemed to look down upon me and treat me like I was beneath them and almost seemed to mock me because I was looking at a couple of the most expensive motorcycles on the showroom floor. Even though I liked one of the bikes, I walked out because of the way they seemed to be looking down their noses at me. Too bad for them, I was prepared to write them a check for a new bike

Peter Wilson

Been past here dozens of times to & from Colorado. Decided to stop & look for a shirt. Pretty big staff in the store. Their job, evidently, is to stand around & chat with each other,. At the cash register we were asked if anyone had helped us. I said no, the groups of employees were too busy chatting. The response was a laugh and the comment "yes, that does happen, we like to chat." I think the owner could cut some staff with zero impact on sales.

John Zagoda

I blew a rear tire on my Electra Glide about 35 miles west of Des Moines on a Saturday afternoon while en route to Denver. They were able to send out a truck & trailer to pick me up & had a technician stay later than their normal closing time in order to get me back on the road that day. Very nice people that actually seem to care. Thank you very much! You guys rock!!!

Wes Duren

33.40 dollars to put a windshield screw in and change 2 Key Fog batteries. Screw cost .99 cents and batteries cost 3.90. also 290.95 dollar tire... mark up of 80 and 95.00 installation charge. I will definitely be back... NOT!!!!! You made the money on the tire and the labor charge. You put a screw in and batteries. Extra 28.51 for 2 minutes worth of work.

Ronald wobschall

I broke down going through Des Monies. I Called the Big Barn Harley-Davidson a half hour before they closed. They set a truck with a trailer to get us. Worked after hours to fix the problem and let my wife buy a tshirt even after they were closed. And told us were we can get a hotel! Thank you, Thank you, Thank you, Thank you. I so appreciated it! You guys rock!

Rich Kelton

If you guys are supporting Donald Trump you are, in my opinion, helping end jobs where anyone will be able to afford a Harley. You got a lot of bad press this weekend supporting the people who have crushed the middle class, the same people who have bought Harleys for years.

John Andersen

I was just in over the weekend and the staff was very friendly and helpful, but I was amazed that they do not offer military discount. I have been to so many Harley Shops and this is the first one I have come across that does not offer military discount.

Zachery Teas

Bought a brand new bike here and the customer service was amazing. If you are looking for a new/used Harley ask for Eric Stabenow! He took great care of me and my family when we were in and would highly recommend him and Big Barn to anyone!!!

Al Ha

Went to purchase a Harley from them with my husband and did 4 laps around the entire store without seeing 1 salesman available or anybody even making an attempt to sell us one or talk to us. Their loss we will take our money else where!

Brandon Breuklander

Excellent service here. Nick handled the sale of my new street glide and was patient and courteous. Went back a month later and the guys did an outstanding job installing my tour pak. Would definitely recommended this dealership.

Joseph Fox

I buy a lot of parts from Big Barn for bike builds and always enjoy the help I get from Terry and Clint. They know what they are talking about and I always get the part I need and great advice/conversation as well.

Gabriel Molina

I only used them to rent a pair of HD Streetglides. The guy who helped was awesome and explained everything very carefully and in detail. We had a great experience there with the rental.

JOHN HARRIS

Big Barn. Great service! Glen did a top notch job on my bike and put his heart into it . All the guys in service/parts are knowledgeable and professional. Helpful in every way and fair.

Ron Colvard

Very nice dealership! Happened to hit them during big clearance sale and got some deals. Bikes seem a little overpriced. I like it when dealerships show their bottom prices up front.

Terry Christensen

Very impressed. Nick handled my sale, he was excellent, very professional and answered my questions. The entire staff was friendly and interactive, great environment to buy your ride!

Tina Hess

I loved visiting a Harley store that was unique and not the "cookie cutter" style of so many of the new HD stores. The staff were very courteous and attentive.

Donald Mace

Nick Davenport as well as the others are all great. If you are in the market for a bike give Nick a chance..

David Dushane II

I am not sure how this place gets any good reviews.....nothing but really bad, arrogant service from them.

Charles Smith

I had a Great Experience at Big Barn and look forward to doing business with you in the future.

James Stephenson

very nice, huge clothing section. very professional. one of nicest ones ever. been in.

Gayla Mouser

Great ambiance!! The people who work here are friendly, and dont make you feel rushed.

Michelle Cannon

Great Harley place to visit! Nice people working there, cool atmosphere and very clean

Jon Shockley

Cool staff, very helpful, tons of parts, accessories, clothing. All kinds of bikes

Mike Kopp

Big building, average showroom, average accessories, much like any other HD shop.

Van Banks

Got the deal done on my New street glide thanks to Nick for going to bat for me!

Eric Tyer

Great people, great service, awsome merchandise and sales people. Love my Barn.

Karla Evans

Great place, even had mark downs I had a hard time finding a thirty I wanted

SSG Pentland

walked around for about 20 min and no one gave me the time of day

Marc Champoux

Great Staff - Fun place to learn how to ride. Great instructors!

John Coons

Very polite and wanting to make sure the customer is happy

Wild Man

Nice shop but way overpriced on aceeories snd clothing

bridget newman

Always has a great selection of parts and accessories

reddy the bear

Nice place nice people like all of the Harley shops

Greene Geanz

Bikes all looked the same, and only had Sportsters.

Grant Leary

Staff is awsome. Great place to go for harley gear

Scott Drobny

If you are buying a Harley, the selection is solid.

Benjamin Foyers

Good location but too much Apparel and jewelry etc

Dennis Nutt

Good selection of bikes and knowledgeable staff.

Jarrod McIntosh

Nice staff always asking if we need anything

Bryan Dalton

Great selection of bikes and clothing.

David Jones

Very nice reliable people work there

Deborah Cole

Totally different design of building.

Roland Fleming

Always love stopping in the big barn

Kelly Vroman

Beautiful facility. Friendly staff.

Allyson Heston

Service dept 1 lady not the kindest

Brooke Nelson

Love the service department.

Brad Toussaint

Great selection of clothing

SaritaShefali donnarae

Excellent!! Solid ALL in...

Larry Joy

Gr8 place and gr8 people!!!

Mickey Umphries

Everything from the word go

Glennis Nold

True Harley-Davidson store

Dave Ellison

They take good care of me

Ricardo Vasquez

Good place to buy a bike

Justin Cornelisse

Nice selection of harleys

Clint Peterson

Cool place to visit

Jean T

Everything you need

Lynsey Harrison

Excellent service!

Matt Howell

I love this place

Bob Darr

HD all the way.

James Lancaster

Y great place

Moni Hart

Very helpful!

john yaw

To much money

Ronn Christiansen

Cool place

Aron Putz

Nicebshop

Big Barn Harley-Davidson

Location

Photos 100

Reviews 67

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