|Category:||Auto Insurance Agency|
|Address:||888 Haines, Liberty, MO 64068|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
Posted on behalf of Kay Lunsford: Rick and I have truly enjoyed our association with Matt Kelly and his staff through the years. He has always been available to answer our questions and advise us when we have needed his expertise. We are pleased to have placed our personal insurances with State Farm. Though our claims have been few in the more than 30 years of our association with Matt, in a recent instance we believed our home had sustained roof damage. A simple phone call to Matt began the process which eventually confirmed and specified the extent of the damage. He put us in the hands of Tony Perry, who arranged for Derek Weiner, Claim Specialist, personally to assess our situation. Though Mr. Perry is located in Georgia, he orchestrated matters well, and Derek Weiner was meticulous in his assessment and very understandable in his explanation to us. Each of these professionals was at the top of his game in managing our issue and keeping us informed. We had a check in hand when Derek left and could arrange with John Beal Roofing to complete the roof and guttering in a timely manner. We couldn’t be happier with Matt Kelly’s work with us and look forward to celebrating many more ages and stages with him and State Farm. Best regards, Kay Lunsford
Matt Kelly and Cassie Roberts are very easy to work with. I first started working with them in 2006 when I bought my first home. No other insurance agent would insure my new home, it was a HUD home and needed a lot of work. Matt met me at the home, we sat down and made a plan of items that would need to be done within the first 30 days, then within 90 days and then 6 months. All items and their deadlines were very attainable and most were done early. He would stop by to check on the progress and see if I needed anything from him. It was refreshing. I then moved all my cars to State Farm. I recently bought a second home, Matt and Cassie have helped me figure out how to insure and be protected while renting my first home and getting my new home set up and covered as well. They are very easy to work with, nice to be a name and not just a number to them.
Matt has been my agent for over 10 years. I would recommend anyone shopping for insurance to contact Matt. State Farm has always provided me with competitive rates but their service stands far above all the others. If you want to talk to a call center when you have insurance questions feel free. Me, I want to talk to a person locally that knows me and my family and that understands our needs are different than others. Matt and his staff have always found a solution specific to me personally. Lastly, just to understand the level of appreciation I have for Matt, I have only ever endorsed a handful of business (my sons daycare being the other). You have to go above and beyond if you want my support. Matt Kelly’s office has done just that. Steve
I have been very pleased with Matt Kelly and Cassandra since I first contacted them for both home and auto insurance. I live in the Gladstone suburb of Kansas City, Missouri. They are professional, friendly, and very knowledgeable. Unfortunately, I was also able to experience the processing of a claim in my first year with State Farm. An auto accident that was not my fault resulted in my car begin totaled. They were quick to settle and even came to my work to finish the paperwork, so I could purchase another vehicle. They are still providing the paper work to the other insurance company which will complete my claim with no out of pocket expense for me. I have spoken to Cassandra several times and she is always helpful and responsive.
After moving from across the country to the KCMO area, the team at Matt Kelly State Farm treated me very well. They were able to accommodate my crazy schedule, took the time to walk me through my coverage and explain the areas were I could consider making changes (there was no pressure to make the changes and it was 100% up to me), and Matt even took the time to personally meet with me. This was the BEST experience I have had with the insurance industry. I would recommend Matt Kelly State Farm to anyone that is looking for insurance of any kind.
I have been with State Farm for about 5 years now, and Matt Kelly, "Matt" (as I like to call him), has been incredibly attentive with us throughout the years. Regardless of the policies he manages for us: whether is car, jewelry, or life insurance, Matt has always dedicated a great deal of in- person time to walk me through every step of the way, giving me detailed explanation on the different policies so that I can better chose what fits best for me and my budget. Matt works hard to earn your trust, and he is very genuine, friendly and reliable .
Matt is a really nice guy and easy to work with! My family and I have been working with him for years. You can tell he genuinely cares about all of his customers and makes selecting individualized insurance policies easy. My meeting with him today was very informative and laid back. I left feeling much more confident that I will be covered when an emergency may arise. His secretary Cassie is awesome to work with and responds quickly to any questions I may have. I highly recommend Matt for any of your insurance needs!
My husband and I have our car, home and life insurance with Matt and we absolutely love the service they provide. They are always available to answer questions and are truly concerned with getting you what you need out of your insurance. Matt also does a great job with looking over your policies every few months to see if any updates or increases are needed. They make everything super easy and hassle free! I recommend them to anyone and everyone!
Andrew & Niki Schaltenbrand
Matt and his agency have gone out of their way to meet all of our insurance needs. I know that if I call with questions or need to make a change, they will take care of it and get me taken care of. Matt also takes time to sit down and discuss all of your current products and whether or not they are the best fit for your situation. So glad to have come across this agency!
I needed my windshield replaced after it was damaged from passing highway traffic. After contacting Matt Kelly, he connected me with StateFarm/Lynx who set up my appointment to have my windshield replaced the very next day at my home. They came to my home and replaced it while my car was in my driveway, in less than an hour. Great service!
Meeting with Matt Kelly was an extremely positive experience. He conveyed genuine interest in my individual situation and needs, which I find is rare in an insurance agent. He made relevant and cost-effective suggestions for my insurance plan and I feel my time was well spent here. I highly recommend Matt Kelly State Farm Insurance Agency.
Had a warm invitation to come visit the office after purchasing insurance online. Met all of them upon my arrival and they were very kind. Matt went over my living situation with me to make sure all of my insurance needs were being met, and even gave me a little thank you bag with some goodies for choosing them.
I recently switched to State Farm after being with Progressive for 10 years. I was able to work face to face with someone and work out all the details. Plus I still have all the convenience of working with my policy online. I am very happy with Matt Kelly State Farm. I would recommend them to anyone.
Hit a deer, called Matt Kelley the next morning, he made sure I was okay then transferred me to the claims people. Throughout this whole experience the whole state farm team have been very nice and helpful. If you want a agent and team who care and look out for you and your family call Matt Kelley today.
Hi my is Darla Alles experience with State Farm was great , adjuster was on time and was so nice and helpful when looking at my roof, the great Team at Matt Kelly office followed up in two day thanks you all so much
My agent is Matt Kelly and even though I have moved from the Kansas City area down to Springfield he still takes care of all my insurance needs. I love the professional staff and the comfort in knowing that when I have questions they are always there to answer. GO MATT KELLY AND STAFF!!!!
Recently I purchased renters & car insurance through Matt Kelly at State Farm. Matt and his staff did an exceptional job explaining all of my options and making sure I had the right coverage to fit the needs of my family. I would highly recommend them!
I have been with Matt Kelly and have nothing but good things to say. He has a great convenient liberty location and treats me like a human not a number. Always ready to answer any and all questions I have. Great place to do business with.
My wife and I have used Matt Kelly for our insurance since we moved to the Liberty Area, 5 years ago. We have always felt that he genuinely cared about our insurance needs and never pushes an upsell. Matt, thanks for the great service.
Called the day of the accident and it was in the shop and fixed with in a week .very fast service and the body shop they sent me to did real good work the car look better than before the accident thank you Matt Kelly and state farm
My husband and I have been very pleased with the services that Matt Kelly State Farm has provided us. They are very professional, knowledgeable and informative about our policies. I would very much recommend Matt Kelly and his staff.
I have great experenice with state farm I have been with Matt Kelly for over 10 years I ha,ve auto and renters insurance .they have excellent service and are quick about helping with a claim are any questions are changes in policy
Matt, Cassie and team are exceptionally understanding and responsive. I appreciate knowing that their help is just a call away and I will continue to recommend the agency to folks in need of insurance solutions.
Great experience. Matt thoroughly explained all of our options, what would be covered in each of those options and what we could opt out of based on our location. I look forward to working with Matt.
Have been with Matt for over 2 years and have enjoyed it the entire time. The service is wonderful and the team is great to work with. I look forward to many more years working with them.
The Matt Kelly agency has always been there for me, for a quick answer to setting up time for me to discuss a Life change i have to assure i am covered. Thanks for being there for me.
I have been working with Matt Kelly - State Farm Insurance for over 8 years. From reviewing my current coverage to questions about a claim, his agency has always been helpful.
When I needed my car fix everything was quick and painless. They called to check on me throughout the process. Matt Kelly has been my agent for years. I highly recommend him
Great experience with very fast claim service! Turnaround time was fantastic. Would recommend State Farm:Matt Kelly highly!
Matt Kelly and Cassie and the rest of the staff are always great to work with. They are always so helpful and attentive.
I have been with Matt Kelly for years and it has been nothing but good experiences. 5/5 Would recommend to anyone.
Affordable insurance with one on one outstanding customer service!! Love this insurance and this office :)!
Always a quick response to my questions. A pleasure to have Matt as my insurance agent.
Always have great customer service and a friendly office.