Blue Cross and Blue Shield of Minnesota

Category:	Insurance Company
Address:	3535 Blue Cross Rd, Eagan, MN 55122
Phone:	+1 651-662-8000
Site:	bluecrossmn.com
Rating:	2

Location

Photos 45

Reviews 30

Bob Johnson

Horrible, just plain horrible. Seriously a 45 min wait to talk to someone to get help logging into account then to find out they were closed at 5. Called the next day another 35 - 50 min wait just to find out when my bill is due. Seriously who has this much time to wait on hold when people have to work during the day? Just horrible service. If I would have known how hard it is to get a hold of someone I would have stuck to Health Partners Plan. No wait to speak to anyone there. Thinking of canceling and switching plans!

Matthew Anderson

The absolute worst customer service ever. Spoke to a representative from each department at least 3 times each to find out that no one has any answers. The operator was the most knowledgeable person that I spoke to. Several customer service reps were flat-out rude and ignorant about their own job. Will not be establishing a partnership on behalf of the international fitness facility that I represent.

john johnson

Imagine a company that raises its rates 50% than does not answer its phone for customer service requests. Well you got it Blue Cross of Minnesota wins dumb Ass company of the year.. unreal that this company can operate and stay in business. I sure wish the Minnesota public would wake up on issues like this as blue cross needs to be held accountable for treating its customers so poorly..

David Geffeney

43 years on earth, never had it this difficult. Now I reluctantly call again to see about getting reimbursed for medical bills we paid because they screwed up TWICE! Thank God JP Morgan Chase dropped these guys and went back to United Health Care. OK, wish me luck, I only have 30 minutes to try to complete this, and that would be a record as usually hour half on each call.

Keith Nelson

I have been on the phone waiting to speak with a customer service rep for 2 hours and 10 minutes and counting. I simply wish to cancel my plan because I am covered by my work. This is absolutely ridiculous. Based on the other reviews it seems this is not an uncommon occurrence.

Becky Trejo

Tried 4 times with 4 different phone numbers to reach live assistance in provider CONTRACTING. Kept getting transferred to the same overseas call center referred to as "provider service" (which is an oxymoron). Does anyone actually work in the Eagan office anymore?

Kamran Hayat

For a company that charges outrages premiums you would think they could hire some more people that handle customer service. Waited for over two hours to find out why my preimum went up 50% and was told the rising cost of health care.

Wanda Moore

Terrible customer service, twice I called for a list of physicians to be e-mailed to me as a member and never received anything. Tried going online to find a doctor with no results. Can I please get some help....

Justin Jones

Did not care for the automated system!!! But once I got to a live person they were awesome answered all my questions and sent me the emails that I needed promptly truly a great experience ☺☺

Dottie Rankin

this is terrible, I have been on hold 45 mins this am and another 50 mins this afternoon to get cut off and call back and now be told I have more then a 60 minuite wait. This is terrible!!!

J Manke

Wish they had a negative option. A company that charges more to take care of the vaulnerable, the ones who need it the most. Children. Biggest scam in the insurance industry.

Dan Anderson

Nice spot for kids soccer, but the portable bathrooms are often left unserviced. Imagine 100s of kids per week using the portapotty without washing hands and no sanitizer.

BeZerk aveli

Blue cross blue shield is a decent medical insurance provider. Decent public health care provider, and one of the more top notch private health care insurance providers.

Harish Rajasekaran

Very poor customer experience. I would rather get a disease and die rather than having an insurance policy with Blue Cross Blue Shield.

Genie Gallardo

WORST CUSTOMER SERVICE EXPERIENCE EVER! BCBSMN ARE HORRIBLE! THEY DO NOT BOTHER HELPING YOU OUT AT ALL.

Cathy Holman

By far, the most HORRENDOUS customer service ever. If possible, I would give BCBS a -5 star rating.

Rob T

Horrible customer service. I received different information on 4 separate occasions.

Julian Aggerbeck

Great customer service. Very helpful and thorough. Courteous phone manner.

Gangster Annie

Terrible customer service and the BlueRide service is a confused joke.