|Category:||Home Insurance Agency|
|Address:||25 N University Dr, Amherst, MA 01002|
|Working:||8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM 8:30AM–4:30PM Closed Closed|
I switched to Encharter from a major MA-based insurer in July and the experience has been HORRIBLE with Encharter and their sub companies Hanover Insurance, etc. I write this poor review as I continue to await a call back from a manager as none has been available when I call, mid-day on a business day. My experience has included: - they raised my Home Owners rate several hundred dollars not even two months after writing the policy - their appraiser (who was on site) is reporting that my house is 1,150 sq/ft larger than it actually is....further, they refuse to accept public records as proof point to correct their error....and they have been reluctant to send a second appraiser (probably, because they know what he/she will find) - they have never linked my multiple policies (home, auto and personal liability umbrella) - they did not write the auto policy, though I have an email from the agent and a credit card statement indicating that I had paid for auto insurance...the state of MA sent me a letter stating that my registration for both cars had been revoked - they are billing me at a former address Definitely has not been the money savings I had anticipated and definitely is not worth my time fixing their errors. Worse, they hit you with a fee if you try to leave by terminating the policies early.
A Private User
After my car accident on 12/18/10, I received a tremendous amount of help and support from both Colleen and Alexis. They treated me with respect and I could tell that they genuinely cared about the service I received. Thank you both! I will definitely be insuring my next car with you
A Private User
Our company has been working with Encharter since our first day in business. They have been an absolutely excellent partner in business and a priceless resource for assistance when needed. It doesn’t get better than working with the team at Encharter.
We worked with Kate to get a new policy for an antique vehicle. She was very responsive, even after regular business hours. We highly recommend Encharter. They were able to get a policy for our vehicle when other companies were not.
I found the staff at Encharter extremely helpful. Katie Odenbaugh was particularly pleasant and well-informed, and Alexis Horne did a wonderful job, saving me money by bundling policies and finding a good insurer.
Erin Brown provided me with exceptional service! The policy she wrote was a thousand dollars than several quotes I received. She went above and beyond to get me the coverage I wanted.
Greatly enjoyed the service we received. Our agent was very accommodating and worked with us to get a great policy that met our needs.
Jessica was the best. Found a way to get me coverage for my particular needs after 3 or 4 other companies fell short.
Received Excellent Customer Service from Kate West in matter of minutes she found the perfect coverage for me!!
Tanya was very personable and knowledgeable and most importantly found me a much lower rate for flood insurance.
Encharter Insurance provided exceptional service and an affordable policy for our business.
Erin is the best! She knows her stuff. We were in and out with absolutely no problems...
The price is good and staff there is very kind. I am happy to find this agency.
Christine Fleury has been very helpful and "tuned in" to my little case JD
A Private User
Thorough and friendly. What more do you need?
nice price. nice service