American Home Shield Corporation

Reviews 15

HO

Homeowner 120

One negative thing to start, their hold time when you call customer service is long. I always waited 30-45 minutes before getting through. However they fixed this by giving me the account executive line which had no wait time. I loved working with the account executive Deborah. We had been living in triple digit heat in our new house for weeks and then it became a month. During this time while we waited for the HVAC company to come out she reimbursed our family for buying some fans and things to try to keep us sane until the a/c was fixed. She was very patient with me even when I was irritable from the heat of our house. Once she realized how horrendous D&D Mechanical was (the contractor) since they were taking so long to come fix our a/c, even when I told them we had a baby that was sick in this heat. She then agreed to let me call my own company and AHS would reimburse me. Amazing customer service from Deborah and doing everything in her power to help our family and get everything fixed. I highly recommend the account executive line with AHS. They did an excellent job and went above and beyond what was expected.

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Robert Urbont

We had a plumbing problem which had to be fixed so that we could install new vanities and fixtures. The ability to get a contractor from AHS was phenominal. The timeliness of the contractor was super as he was here on the dot and he was out of here within an hour having fixed six sets of valves which were frozen and a separate valve which had started to leak at the water heater, The contractor cleaned up and every thing was better than before. We then replaced all the vanities, toilets and faucets without incident. Your customer service was great and quick via the phone line and we had an appointment within 2 hours of the call.

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Shawna Sartin

They left my son and his family and pets hanging. Their technicians never called or came out. After enduring triple digit heat in the dead of summer in Oklahoma for over a week waiting, they finally had to get the air conditioner fixed. They submitted the documents and American Home Shield has refused to reimburse them for any of the repair expenses and they refused to even address the fact that their technicians (two different ones) never called or came out. This company is a joke! BUYER BEWARE!

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thomas classen

I had a leak under my kitchen sink, and called AHS. The contractor came to my house the next day. They were prompt, courteous, and diagnosed the problem within a minute of viewing the area under the sink. After confirming my coverage, they went to get the needed part. The whole process took about an hour. They also answered a couple of my questions about a couple of other items related to the kitchen sink and faucet. I was very satisfied with the service.

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CO

Collin Stutz

This company is very abusive. They do everything they can not to pay. They want you to wait 48 hours to get an appointment to get a freezer fixed and then another 2 days to actually get it fixed. It costed me less to have someone else fix it the same day then let the food spoil. They work with incompetent companies who would not be in business if AHS did not feed them clients. These people are criminals.!!!!!!!

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Terrance Rentz

Turned on the bathtub one evening. Plug came out of the toilet tank & water flooded the floor. Got it stopped, called AHS, told them the problem. Within the hour, a plumber called. Set up an appointment. They were there the next day, right on time, very POLITE & took care of the problem in a short period of time. Left the bathroom clean & we were very HAPPY with the two young men.

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AR

Arnold Plaster

prompt response from AHS and contractor. Contractor onetime, courteous, found the problem, and rec. that an electrical contractor was needed to fix theCircuit gbreaker on our house. AHS immed. found the needed contractor and he fixed the problem on time . We were pleased with the whole process. We had to pay the $75 service fee to only the first contractor.

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LA

Lance Pedersen

4 Weeks in so far on trying to get our washing machine replaced. Over 12 hours on the phone and still have not talked to the authorization for purchase person. Worst experience I have ever had. I am calling Better Business Bureau and I am sure they will respond before we get our washer.

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Kevin Clair

Our recent service experience with AHS was very good. We had a repair required to our heatpump which required ordered parts. The wait for parts for approximately one day was the longest delay and all other correspondance and appointments were handles expeditously.

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MA

Marshall Scanlon

Repair of my AC unit wich was actually a replacement due to its condition was handled quickly and professionally by the contractor. They coordinated every thing through my property manager and homeowners association. Great job all the way around.

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Asitha Withanage

Very bad service, I would never recommend AHS warranty to anyone. They will find something so that they would not have to do the repair. if you try calling them, good luck. It will take hours to get someone on the phone.

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Stephen C

The service technician did an extraordinary job, excelling in every aspect. Communication, explanation, timeliness, appearance, workmanship, and knowledge exceeded any expections.

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Toni Morehouse

I was very satisfied with the timeliness, cost, and professionalism involved when I needed a dryer repair.

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HI

Hicklin Power Sports

NO CUSTOMER SERVICE WHAT SO EVER

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CH

Chanel younkin

Great company!

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